Page 1 Your Gateway Computer E-6100 user's guide Customizing Troubleshooting...
Page 3: Table Of Contents
Gateway model number ........
Page 4 Creating a data CD or DVD ........42 Copying music tracks .
Page 5 Telephone support ..........151 Before calling Gateway Technical Support ......151 Telephone support .
Page 6 A E-6100 Technical Reference Features ............156 System board layout .
Page 7: Checking Out Your Gateway E-6100 Computer
Checking Out Your Gateway E-6100 Computer This chapter introduces you to the basic features of your Gateway E-6100 computer. Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer’s model and serial number ■...
Page 8: Front
Chapter 1: Checking Out Your Gateway E-6100 Computer Front Your computer may contain any of the following components. CD/DVD/recordable drive 5.25-inch drive bay cover Diskette drive IEEE 1394 port (optional) Power button www.gateway.com CD/DVD eject button 5.25-inch drive bay cover...
Page 9 Plug USB (Universal Serial Bus) devices (such as a digital camera) into these ports. The front USB ports are USB v2.0. Any USB device will work in any USB port. Remove this cover to install an additional 3.5-inch drive. www.gateway.com Front “Identifying drive ® ®...
Page 10: Back
Chapter 1: Checking Out Your Gateway E-6100 Computer Back Your computer may contain any of the following components. Product label Power connector Voltage switch Microsoft Certificate of Authenticity PS/2 mouse port PS/2 keyboard port USB ports Serial port Parallel port...
Page 11 Any USB device will work in any USB port. Plug a serial device (such as a digital camera) into this port. Plug a parallel device (such as a printer) into this port. Plug a television into this port. Plug a modem cable into this jack. www.gateway.com Back...
Page 12 Chapter 1: Checking Out Your Gateway E-6100 Computer Component Headphone/analog speakers (Line out 1) jack (optional) IEEE 1394 port (optional) Rear out (Line out 2) jack (optional) Kensington™ lock slot Case cover shipping screw Ethernet (network) jack Monitor port Add-in card retention...
Page 13: Identifying Your Model
The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: ■...
Page 14: Microsoft Certificate Of Authenticity
Chapter 1: Checking Out Your Gateway E-6100 Computer Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system. www.gateway.com...
Page 15: Finding Your Specifications
HelpSpot or visit Gateway’s My Computer Info eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, view your computer’s serial number or check your...
Page 16 Chapter 1: Checking Out Your Gateway E-6100 Computer You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page www.gateway.com...
Page 17: Accessories
Accessories Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Networking kit With a networking kit, you can network (link) two or more computers in your home.
Page 18 Chapter 1: Checking Out Your Gateway E-6100 Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive.
Page 19: Setting Up Your Computer
Setting Up Your Computer This chapter provides basic information about your Gateway computer. Read this chapter to learn how to: ■ Use your computer safely ■ Start and turn off your computer ■ Restart (reboot) your computer...
Page 20: Protecting From Power Source Problems
If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem. “Setting up an uninterruptible power supply” on page www.gateway.com...
Page 21: Starting Your Computer
If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com Starting your computer...
Page 22: Turning Off Your Computer
What do you want your computer to do Shut down If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. www.gateway.com...
Page 23: Restarting (Rebooting) Your Computer
If your computer does not turn off, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your computer , then click . The Task Manager window Task Manager tab, then click the program that is not responding. www.gateway.com...
Page 24: Working Safely
Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. Top of screen is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...
Page 25: Setting Up Your Computer Desk And Chair
■ Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. ■ Set paper holders at the same height and distance as the monitor. www.gateway.com Working safely...
Page 26: Sitting At Your Computer
Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 27: Getting Help
Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Do More With Gateway ■ Online help ■ Gateway Web site...
Page 28: Helpspot
HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems.
Page 29 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the link on the HelpSpot main Using your Gateway computer page.
Page 30: Searching For A Topic
Internet to search for and access these topics. ■ Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the connected to the Internet to search for and access these topics.
Page 31: Helpspot Videos
To play a HelpSpot video: ■ To watch a video in HelpSpot, click HelpSpot home page, then click a video title. The video plays. Search Results Video and online tutorials www.gateway.com HelpSpot list. on the...
Page 32: Do More With Gateway
Chapter 3: Getting Help Do More With Gateway Your computer may include Do More With Gateway, a tool that provides additional information about using your Gateway computer for digital music, digital photography, digital video, gaming, and other programs. To access Do...
Page 33: Online Help
Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
Page 34: Gateway Web Site
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com.
Page 35: Using Esupport
The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address. or click Look up my serial number “Finding your specifications” on page to get a list of Gateway telephone Call Us www.gateway.com Gateway Web site “Telephone...
Page 36 Chapter 3: Getting Help www.gateway.com...
Page 37: Using Drives And Multimedia
Using Drives and Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD or DVD drive ■ Record your own CDs and DVDs...
Page 38: Using The Diskette Drive
The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Eject button Activity light www.gateway.com...
Page 39 (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com Using the diskette drive , then click Start...
Page 40: Using The Cd Or Dvd Drive
RECORDER Your drive type is a... CD drive CD-RW drive DVD drive DVD-RAM/-RW Drive DVD+RW www.gateway.com Use your drive to... Install programs, play audio CDs, and access data. Install programs, play audio CDs, access data, and create CDs. You can only write to a CD-R disc once.
Page 41: Inserting A Cd Or Dvd
Using the CD or DVD drive Inserting a CD or DVD CD or DVD drive Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
Page 42 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. www.gateway.com...
Page 43: Creating Cds And Dvds
Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com Creating CDs and DVDs...
Page 44: Copying A Cd Or Dvd
Chapter 4: Using Drives and Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: Click Start Nero Express All Programs Burn a CD or Data DVD . Nero Express opens. www.gateway.com , then click Nero Programs...
Page 45 Click the arrow to open the contains your source disc. Click the arrow to open the drive. If you have two CD or DVD drives, click to select the www.gateway.com list, then click the drive that Source drive list, then click your recordable Destination drive...
Page 46 Chapter 4: Using Drives and Multimedia Click . The Nero’s Title and CD Database dialog box opens. Burn www.gateway.com...
Page 47 Nero Express copies the files from your hard drive to the writable CD or DVD. When a message tells you that the recording is complete, click Click to return to the main Nero Express screen. Next Click Exit www.gateway.com Creating CDs and DVDs...
Page 48: Creating A Data Cd Or Dvd
Move your pointer over opens. All Programs Burn a CD or Data DVD . Nero Express opens. Take no action , then click Data www.gateway.com , then click Nero Programs , then click . The Disc Content screen Data Disc...
Page 49 Click . You can continue to select files and click After you select all your files, click www.gateway.com list, then click a drive or folder, or you can list. Press and hold the C Finished Creating CDs and DVDs...
Page 50 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com...
Page 51: Copying Music Tracks
Insert the music CD that has the tracks you want to copy into your CD drive. If an Audio CD dialog box opens, click Click . The Nero Toolbar opens. More Burn a CD or Data DVD Nero Programs Take no action www.gateway.com Creating CDs and DVDs , then click , then click...
Page 52 Chapter 4: Using Drives and Multimedia Click the Save Tracks opens. Wait until the dialog box closes. - OR - Click Cancel icon. The Nero’s Title and CD Database dialog box www.gateway.com...
Page 53 . The recording process begins. After the recording is complete, click . The Save Tracks dialog box opens. Output file format . The recording process begins. key, click the tracks you Close www.gateway.com Creating CDs and DVDs list, then click the...
Page 54: Creating A Music Cd
CD that contains tracks and data files. to create a CD using MP3 files. You can play the CD on your to create a CD using WMA files. You can play the CD on www.gateway.com , then click Nero Programs...
Page 55 Creating CDs and DVDs The screen you use to add files opens. www.gateway.com...
Page 56 . You can continue to select files and click After you select all your files, click list, then click a drive or folder, or you can Location list. Press and hold the C Name Finished www.gateway.com key to select multiple...
Page 57 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com Creating CDs and DVDs...
Page 58: Advanced Features
For more information, see the online help in the programs and the online user’s guides. To access the user’s guides, click User’s Guides Start All Programs Start , then click the guide you want. www.gateway.com Burn a CD or Data DVD Nero All Programs Burn a CD or Data...
Page 59: Maintaining Your Computer
Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Create an emergency startup diskette ■ Protect your computer from viruses ■ Manage hard drive space ■...
Page 60: Caring For Your Computer
Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer Immediately Monthly When needed after purchase www.gateway.com See... page 55 page 58 page 59 page 60 page 62 page 64 page 66...
Page 61: Protecting Your Computer From Viruses
Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box Protecting your computer from viruses ® AntiVirus program to check files and programs that are , then click the arrow. www.gateway.com...
Page 62 Norton AntiVirus opens. Scan for viruses Click Scan for Viruses Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click All Programs Norton AntiVirus Scan Scan www.gateway.com , then click Norton AntiVirus 2003...
Page 63 . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click Protecting your computer from viruses , then click Norton AntiVirus Finish www.gateway.com LiveUpdate - Norton...
Page 64: Managing Hard Drive Space
In Windows 2000, double-click the window opens. Right-click the drive that you want to check for available file space, then click Properties , then click Start My Computer My Computer . Drive space information appears. www.gateway.com . The My Computer icon. The My Computer...
Page 65: Using Disk Cleanup
Click Disk Cleanup , then click Start My Computer My Computer . The Properties dialog box opens at the Properties . The Disk Cleanup dialog box opens. www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
Page 66: Checking The Hard Drive For Errors
Help and Support. Type the keyword disk cleanup in the HelpSpot Search , then click the arrow. , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com . The My Computer icon. The My Computer...
Page 67 For more information about checking the hard drive for Support errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box the arrow. www.gateway.com Managing hard drive space . For help, press Start , then click...
Page 68: Defragmenting The Hard Drive
Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com . The My Computer icon. The My Computer...
Page 69 For more information about defragmenting the hard drive Support in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search box www.gateway.com Managing hard drive space Defragment in the top-right corner to close the Disk , then click the arrow.
Page 70: Backing Up Files
Use a backup device, such as a recordable drive or tape drive, to do a complete hard drive backup. For more information, see CDs and DVDs” on page and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and...
Page 71 Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the HelpSpot Search box the arrow. , then click Accessories System Tools icon. The Scheduled Task Wizard www.gateway.com Managing hard drive space Scheduled , then click...
Page 72: Cleaning Your Computer
When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol. www.gateway.com...
Page 73: Cleaning The Keyboard
If your monitor is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com Cleaning your computer...
Page 74: Cleaning The Mouse
To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...
Page 75 For a video tutorial about cleaning the mouse in Support Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search Click Cleaning the mouse. www.gateway.com Cleaning your computer , then click the arrow.
Page 76: Power Management
The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, “Activating and using Hibernate mode” on page www.gateway.com...
Page 77: Using Power Saving Modes
Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click Move the mouse or press a key on your keyboard. Press the power button. www.gateway.com Power management , then click HIFT...
Page 78: Changing The Power Scheme
In Windows 2000, click Panel window opens. Click/Double-click the Options Properties dialog box opens. , then click Start Control Panel , then click Start Settings Power Options Power Management www.gateway.com . The Control Panel Performance . The Control Control Panel icon. The Power...
Page 79: Changing Advanced Power Settings
, then click the arrow. , then click Start Control Panel , then click Start Settings Control Panel Power Options Power Management www.gateway.com Power management , or Turn off monitor Turn . The Control Panel Performance . The Control icon. The Power...
Page 80 For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box www.gateway.com list, then click the power , then click the arrow.
Page 81: Activating And Using Hibernate Mode
, then click Start Control Panel , then click Start Settings Power Options Power Management tab. check box, then click www.gateway.com Power management . The Control Panel Performance . The Control Control Panel icon. The Power . Hibernate mode Apply...
Page 82: Setting Up An Uninterruptible Power Supply
Type the keyword hibernate in the HelpSpot Search box , then click the arrow. , then click Start Control Panel , then click Start Settings www.gateway.com Power Schemes list, then click the tab. Advanced lists. . Press and hold . Click the arrow button...
Page 83 For more information about setting up an uninterruptable Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box the arrow. www.gateway.com Power Management Power management icon. The Power , then click...
Page 84 Chapter 5: Maintaining Your Computer www.gateway.com...
Page 85: Restoring Software
Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows...
Page 86: Using The Restoration Cds
Chapter 6: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...
Page 87: Reinstalling Device Drivers
CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Page 88 E-Series Model For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support. Type the keyword drivers in the HelpSpot Search box , then click the arrow. www.gateway.com , then Operating System...
Page 89: Updating Device Drivers
If this is the first time you have inserted the CD, accept the End User License Agreement (EULA) by clicking Continue If you are prompted to select your Gateway computer type, click E-Series / Business Use Click the Web Updates Click .
Page 90: Reinstalling Programs
If this is the first time you have inserted the CD, accept the End User License Agreement (EULA) by clicking Continue If you are prompted to select your Gateway computer type, click E-Series / Business Use Select a single program to reinstall.
Page 91 Complete the program reinstallation by following the instructions included with the program CD. , then click the arrow. Step 4. Otherwise, go to the next , then click Control Panel , then double-click the Start Settings Control Panel icon. and follow the on-screen instructions. www.gateway.com Reinstalling programs...
Page 92: Reinstalling Windows
Microsoft Certificate of Authenticity label located on the back or side of your computer case. For more information, “Microsoft Certificate of Authenticity” on page Back up your personal files before you use this option. All files on your computer will be deleted! www.gateway.com “Troubleshooting” on “Reinstalling device...
Page 93 NOT press any key to boot from CD. Follow the on-screen instructions to set your Regional and Language Options If you are prompted to select your Gateway computer type, click , then click E-Series / Business Use...
Page 94 Chapter 6: Restoring Software www.gateway.com...
Page 95: Upgrading Your Computer
Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Identify your case style ■ Open the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■...
Page 96: Selecting A Place To Work
Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer...
Page 97: Preventing Static Electricity Discharge
■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com Gathering the tools you need...
Page 98: Opening The Case
For information about the location of the screw, see “Back” on page To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. “Preventing static electricity discharge” on www.gateway.com...
Page 99 Opening the case Push in on the cover release handle. www.gateway.com...
Page 100 Chapter 7: Upgrading Your Computer Pull the side panel away from the case. www.gateway.com...
Page 101: Closing The Case
To close the computer case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the door tabs into the case notches. Door tabs www.gateway.com Closing the case...
Page 102 Chapter 7: Upgrading Your Computer Swing the side panel toward the case until the release handle locks. If you removed a case cover shipping screw, replace the screw. Reconnect the cables and power cord. www.gateway.com...
Page 103: Adding Or Replacing A Diskette, Cd, Or Dvd Drive
(You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Adding or replacing a diskette, CD, or DVD drive “Opening the case” on page Power cable Data ribbon cable www.gateway.com...
Page 104 Chapter 7: Upgrading Your Computer If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.com...
Page 105 (typically on the side closest to the power supply connection). See the drive documentation for more information. Close the case using the instructions in www.gateway.com Adding or replacing a diskette, CD, or DVD drive Step 2. The red-striped...
Page 106: Adding Or Replacing A Hard Drive
If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. “Opening the case” on page Data ribbon cable Power cable www.gateway.com...
Page 107 If you are removing a drive, slide the old drive out of the drive bay. If you are replacing a drive, set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. www.gateway.com Adding or replacing a hard drive...
Page 108 See the drive documentation for more information. - OR - If you are adding a drive, connect the drive cables. See the drive documentation for more information. Close the case using the instructions in “Closing the case” on page www.gateway.com...
Page 109: Adding Or Replacing Add-In Cards
If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. Adding or replacing add-in cards “Opening the case” on page www.gateway.com...
Page 110 Chapter 7: Upgrading Your Computer Remove the retention thumb-screw that secures the card retention cover to the case, then swing the add-in card retention cover open. www.gateway.com...
Page 111 You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Push the add-in card retention cover inward, then secure the add-in card retention cover with the retention thumb-screw. www.gateway.com Adding or replacing add-in cards...
Page 112 Close the case using the instructions in See the documentation that came with the add-in card for any special software installation instructions. Step 3. See the add-in card documentation for more www.gateway.com “Closing the case” on page...
Page 113: Replacing The Power Supply
Open the case using the instructions in For more stability, place your computer on its side. Place your computer on a towel or other non-abrasive surface to avoid scratching the computer case. Adding or replacing add-in cards “Opening the case” on page www.gateway.com...
Page 114 Chapter 7: Upgrading Your Computer Disconnect the power supply cables from all components (such as, hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
Page 115 Adding or replacing add-in cards Swing the power supply retention clip out. www.gateway.com...
Page 116 Reconnect the power supply cables using your notes from power supply documentation for more information. Close the case using the instructions in “Closing the case” on page www.gateway.com Step 3. See the...
Page 117: Replacing The System Board
Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) “Opening the case” on page 103. www.gateway.com Replacing the system board “Adding or...
Page 118 Chapter 7: Upgrading Your Computer Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com...
Page 119 Replacing the system board Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot www.gateway.com...
Page 120 The new system board must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. 103. “Closing the case” on page www.gateway.com Step 4. See “Adding or replacing...
Page 121: Installing Memory
The following illustration shows the general location of the memory modules in the system board. To install or replace DIMM memory: Open the case using Find the memory module banks on your system board. “Opening the case” on page www.gateway.com Installing memory...
Page 122 Chapter 7: Upgrading Your Computer If your system board has single-channel memory, fill the slot. When adding memory, fill the - OR - memory slot. DIMM 1 www.gateway.com memory DIMM 0 DIMM 0 DIMM 1...
Page 123 Channel B/DIMM 0 DIMMs. Matching DIMMs are the same size, density, and technology. When adding memory, fill the memory slot with matching DIMMs. Channel B/DIMM 1 www.gateway.com Channel A/DIMM 0 memory slot with matching memory slot AND the Channel A/DIMM 1...
Page 124 System Properties dialog box in the General tab. - OR - “Closing the case” on page Start Control Panel (if in Category view). Click/Double-click www.gateway.com , then click Performance and . The amount System...
Page 125 Installing memory In Windows 2000, right-click the icon, then click My Computer Properties The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.com...
Page 126: Replacing The System Battery
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions. 123. “Opening the case” on page www.gateway.com “Using the BIOS Setup...
Page 127 Reconnect all external cables and the power cord. Turn on your computer. Open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down in Step Save all your settings and exit the BIOS Setup utility. www.gateway.com Replacing the system battery...
Page 128 Chapter 7: Upgrading Your Computer www.gateway.com...
Page 129: Using The Bios Setup Utility
Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility. Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Set the BIOS configuration jumper...
Page 130: Opening The Bios Setup Utility
If you are having problems, you may need to wait for the monitor to warm up, then restart your computer. If you are trying to enter the BIOS Setup utility, press warms up. www.gateway.com before the monitor...
Page 131 Intel (R) Pentium (R) 3.0 GHz 800 MHz 400 MHz 512 KB 127 MB 128 MB (DDR400) ←→ Not Installed Select Menu ↑↓ Select Item [English] Select Field [Non-ECC] Enter Select >Sub-Menu Setup Defaults [11:09:31] Save and Exit [07/04/2003] Exit www.gateway.com...
Page 132: Updating The Bios
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (support.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: Write down any custom BIOS settings.
Page 133: Troubleshooting
Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...
Page 134: Safety Guidelines
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged ■ Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...
Page 135: First Steps
Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program’s printed documentation or the online help.
Page 136: Software Support Tools
PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking then clicking Gateway Utilities www.gateway.com Start All Programs...
Page 137: Troubleshooting
Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card. “Adding or replacing add-in “Cleaning CDs and DVDs” on 123. www.gateway.com Troubleshooting...
Page 138 CD or DVD drive is terminated. For more information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see drivers”...
Page 139: Cleaning Cds And Dvds
Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. www.gateway.com Troubleshooting...
Page 140: Diskette Drive
Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. If errors are detected and corrected, www.gateway.com “Checking...
Page 141: File Management
To restore files that were deleted in Windows: Double-click the Right-click the file you want to restore, then click is restored to the place where it was originally deleted from. If errors are detected and corrected, icon. Recycle Bin www.gateway.com Troubleshooting “Checking NTER . The file Restore...
Page 142: Hard Drive
For more information about file management in Windows XP, click Start, then click Help and Support. Type the keyword file management in the HelpSpot Search box to restart your computer. www.gateway.com , then click the arrow. icon, then clicking Recycle Bin , then click the arrow.
Page 143 ■ Make sure that the last device on the SCSI cable is correctly terminated. For more information about SCSI device configurations, see the hard drive documentation or download the documentation from the Gateway Web site. ■ Change the drive’s SCSI address to one that is not being used by your computer.
Page 144: Internet
“Modem (dial-up)” on page 140. For more information about troubleshooting Internet connections in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting connections in the HelpSpot Search box the arrow. www.gateway.com , then click...
Page 145: Keyboard
If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. www.gateway.com Troubleshooting...
Page 146: Memory
“Installing memory” on page 115. For more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the HelpSpot Search , then click the arrow. “Back” on page www.gateway.com...
Page 147 The faster the modem, the less line noise it can tolerate and still work correctly. www.gateway.com . The Control Panel window opens. Control Panel Phone and Modem Options , then click the arrow.
Page 148 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
Page 149 To access the gateway.your.way dial-up server: Insert the red Drivers CD into the CD or DVD drive. Click , then click Help To check your modem connection speed, click the After your modem connects, move the mouse pointer over the Dial-Up Networking Your modem connection speed appears.
Page 150 The Modems Properties dialog box Modems tab, click the COM port next to the name of Diagnostic . The Modem Info dialog box opens. More Info www.gateway.com . The Modem Properties . If information Query Modem , then click .
Page 151: Monitor
, then click Settings Control Panel icon. The Modems Properties dialog box Modems tab, click the modem you want to adjust, then click control. Speaker volume www.gateway.com Troubleshooting Printers and Other icon, then click the Properties control. . The Control Panel...
Page 152 For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the HelpSpot Search box www.gateway.com , then click the arrow. “Reinstalling device...
Page 153: Mouse
If you have a trackball mouse, see Help and For a video tutorial about cleaning the mouse, click Start, Support Help and Support, Video tutorials, Maintaining your computer, then click Cleaning the mouse. “Cleaning the mouse” on page 68. www.gateway.com Troubleshooting “Reinstalling device...
Page 154: Power
Right-click the name of the printer you want to be the default printer, then click , then click Start Control Panel Printers and Faxes Set as Default Printer www.gateway.com . The Control Panel window opens. Printers and Other icon. The Printers and Faxes...
Page 155 , then click Printers Set as Default . The Control Panel window opens. Control Panel icon. The Printers and Faxes Printers and Faxes , click Use Printer Offline www.gateway.com Troubleshooting Printers and Other Use Printer Offline , then click...
Page 156: Sound
Use Printer Offline For more information about sound troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box www.gateway.com , click Use Printer Offline , then click the arrow.
Page 157: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 158: Telephone Support
Chapter 9: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers...
Page 159: Tutoring And Training
Start, then click Help and Support. Type the keyword practice in the HelpSpot Search box Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■...
Page 160: Training
Online Training More than 450 online courses are available from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
Page 161: A E-6100 Technical Reference
E-6100 Technical Reference This Technical Reference covers information about your system board and its features. Read this Technical Reference to learn about system board: ■ Features ■ Connectors and jumpers ■ BIOS configuration jumper settings ■ Specifications...
Page 162: Features
Memory configurations that can use Dual Channeling and Dynamic mode for optimizing the memory bandwidth ■ Integrated Serial ATA IDE interface ■ 10/100/1000 Ethernet LAN capability ® 4 Northwood 478-pin, 800-megahertz (MHz) ® processors with an mPGA478 socket with www.gateway.com...
Page 163: System Board Layout
System board layout System board layout The following illustration shows the system board divided into two sections: www.gateway.com...
Page 164: Section 1
Memory expansion slots Main power connector Diskette drive cable connector Primary IDE cable connector Secondary IDE cable connector Standby power indicator LED Serial ATA connectors www.gateway.com BIOS configuration jumper Front panel header USB front panel header Intrusion detection header Diagnostic LED...
Page 165 System board layout Section 2 Processor fan connector Processor socket Auxiliary fan connector AGP expansion slot Auxiliary PCI expansion slots power connector USB ports Network jack Parallel (LPT) connector Serial (COM) connector USB ports PS/2 keyboard port PS/2 mouse port www.gateway.com...
Page 166: Bios Configuration Jumper Settings
BIOS uses current configuration information and passwords. (1-2 position) For clearing passwords. The BIOS Setup utility runs automatically and the Maintenance menu is displayed. (2-3 position) For recovering the BIOS configuration. A BIOS recovery diskette is required. (no jumper) www.gateway.com...
Page 167: System Board Specifications
PS/2 keyboard and mouse ports ■ Five PCI bus add-in card connectors LPC Bus I/O controller Intel 82547EI Platform LAN Connect (PLC) device for Gigabit (10/100/1000 Mbps) Ethernet LAN connectivity www.gateway.com System board specifications processor in an mPGA478 processor in an mPGA478...
Page 168 Appendix A: BIOS Instantly available PC technology Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products. Intel/AMI BIOS (resident in the Intel 82802AC FWH) ■ Support for Advanced Configuration and Power Interface ■...
Page 169: Important Safety Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 170 ■ If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. www.gateway.com...
Page 171 ■ ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
Page 172: Regulatory Compliance Statements
Caution Telecommunications per FCC part 68 Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
Page 173 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Regulatory compliance statements www.gateway.com...
Page 174 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...
Page 175: Laser Safety Statement
TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
Page 176 Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Antenna and satellite grounding www.gateway.com...
Page 177: Macrovision Statement
For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 178 Appendix B: Safety, Regulatory, and Legal Information www.gateway.com...
Page 179: Index
Index AC power connector accessories safety precautions add-in cards See cards adding See installing AGP expansion slot audio headphone jack line in jack line out jack microphone jack speakers jack troubleshooting audio CD cleaning audio in jack backing up files battery location replacing...
Page 180 See drivers digital out jack DIMM See memory Disk Cleanup Disk Defragmenter diskette eject button inserting troubleshooting diskette drive adding cable connector eject button location replacing troubleshooting using Do More With Gateway...
Page 181 Gateway Web site help HelpSpot online help drivers reinstalling updating drives 3.5-inch bay cover 5.25-inch bay cover backing up files CD-RW checking for errors checking for free space defragmenting diskette diskette cable connector DVD+RW DVD/CD-RW DVD-RAM/-RW/CD-RW hard drive...
Page 182 See diskette fragmentation Gateway eSupport model number serial number Technical Support Web address Web site gateway.your.way dial-up server hard drive backing up files checking for errors checking for free space defragmenting deleting files and folders installing replacing scanning for errors...
Page 183 Kensington cable lock lock slot keyboard cleaning port troubleshooting label Microsoft Certificate of Authenticity model number serial number laser printer LCD panel troubleshooting line in jack line out jack lock slot Kensington cable maintenance backing up files checking for drive errors checking hard drive space cleaning case cleaning component exteriors...
Page 184 ports See connections power advanced settings button changing advanced settings changing modes changing schemes changing settings connector Hibernate mode main connector management schemes source problems Standby mode surge protector troubleshooting turning off computer turning on computer using UPS power button power supply replacing uninterruptible...
Page 185 FaxBack support Technical Support tips before contacting tutorial service telephone support testing CD drive DVD drive training classroom Gateway Learning Libraries Learn@Gateway troubleshooting add-in cards audio automated system cards CD drive CD-RW drive cleaning CD cleaning DVD computer startup...
Page 186 Norton AntiVirus upgrading USB port virus protecting against removing with Norton AntiVirus voltage switch volume adjusting modem troubleshooting Web site Gateway Windows installing product key Product Key Code reinstalling reinstalling drivers updating drivers working safely Zip drive...
Page 188 MAN E6100 SYS GDE R0 6/03...

Gateway E-6100 User Manual

1 Checking out Your Gateway E-6100 Computer

2 Setting up Your Computer

3 Getting Help

4 Using Drives and Multimedia

5 Maintaining Your Computer

6 Restoring Software

7 Upgrading Your Computer

8 Using the BIOS Setup Utility

9 Troubleshooting

A E-6100 Technical Reference

B Safety, Regulatory, and Legal Information

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Gateway E-6100

Summary of Contents for Gateway E-6100

Table of Contents