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Before You Call For Service - Kenmore 790.79012 Use & Care Manual

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Before You Call
Solutions
to Common
Problems
Before
you call for service,
review this list. It may save you time and expense.
The list includes common
occurrences
that are not the result of defective
workmanship
or materials
in this appliance.
OCCURRENCE
POSSIBLE
CAUSE/SOLUTION
Range is not level.
Poor installation.
Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop
is not level (See the Range Installation
Instructions).
Weak, unstable floor. Be sure floor is level and can adequately
support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment
may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move appliance
easily.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Appliance
must be accessible
for
service.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Gas line is hard-plumbed.
Have a flexible C.S.A. International
approved
metal appliance
connector
installed.
Surface
burners
do not light.
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface
Control knob to LITE until burner ignites and then turn control knob to desired flame size.
Burner ports are clogged. With the burner off, use a small-gauge
wire or needle to clean
ports. See "Cleaning the Burner Grates, Burner Caps, Burner Heads and Wok Stand" on
page 31 for additional
cleaning instructions.
Range power cord is disconnected
from outlet (electric ignition models only). Be sure cord
is securely plugged into the outlet.
Electrical power outage (electric ignition models only).
Surface
burner
flame burns
Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or
halfway
around,
needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until
flame is full. Dry the burners thoroughly following instructions
in the "General Care &
Cleaning"
section.
Surface
burner flame is orange.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
In coastal areas, a slightly orange flame is unavoidable
due to salt air.
Oven does not operate.
Be sure the oven controls are set correctly for the desired function. See "Setting Oven
Controls" section or "Entire appliance does not operate" in this table.
Be sure regulator gas valve is "ON". See the Range Installation
Instructions.
The time of day must first be set on the clock in order to operate the oven.
Entire appliance
does not operate.
Make sure electrical cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call 1-800-4-MY-HOME®
(See back cover).
Electrical power outage (electric ignition models only). Check house lights to be sure. Call
your local electric company for service. Surface burners can be lit manually.
Be sure gas supply is turned on.
Oven light or lights do not work.
Burned-out
or loose bulb. See "Replacing Oven Light" section in this Use & Care Guide to
replace or tighten the bulb(s).
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
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35

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