Viewing Phone Administration Data - Cisco 7975G Software Manual

Symptom
The phone shows an
error message when
you attempt to set up
Call Forward All
The phone screen does
not illuminate under
any circumstances
The phone screen
appears blank and the
Display button is lit
Your phone displays
"Security Error".

Viewing Phone Administration Data

Your system administrator may ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality
information
Access VPN
performance
information related to
the data transmitted
and received
2
Explanation
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
You may have disabled phone screen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.
The phone screen appears blank and the Display button flashes. The phone
is powered down (sleeping) to save energy. The phone will power up (wake)
when the system sends the wake up message. You cannot wake the phone
before its scheduled power up time. To wake up the phone plug in the
power adapter. Unplug-plug would not wake up the phone while sleeping.
Your phone firmware has identified an internal error. To wake up the
phone plug in the power adapter. Unplug-plug would not wake up the
phone while sleeping. If the message persists, contact your system
administrator.
Then...
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Model Information.
Choose > Status > Call Statistics.
Choose >
Status > Network Statistics.
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