Grandstream Networks GXV-3000 User Manual
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Grandstream Networks GXV-3000 User Manual

Grandstream Networks GXV-3000 User Manual

Ip video phone
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Grandstream Networks, Inc.
GXV–3000
IP Video Phone
GXV– 3000 User Manual
www.grandstream.com
support@grandstream.com
Firmware Version 1.1.3.50

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Summary of Contents for Grandstream Networks GXV-3000

  • Page 1 Grandstream Networks, Inc. GXV–3000 IP Video Phone GXV– 3000 User Manual www.grandstream.com support@grandstream.com Firmware Version 1.1.3.50...

  • Page 2: Table Of Contents

    WELCOME ..................................2 GXV-3000 O VERVIEW ...............................2 INSTALLATION................................3 GXV IP V ONNECTING IDEO HONE ......................4 OUNT ................................5 PRODUCT OVERVIEW.............................6 USING GXV-3000 IP VIDEO PHONE ........................8 LCD ...........................8 ETTING AMILIAR WITH SIP A ULTIPLE CCOUNTS AND INES ........................11 AKING HONE ALLS ............................14 CALL FEATURES..............................17...
  • Page 3 Figure 6: Sizing the ScreenSaver ....................43 Figure 7: Screenshot of Screensaver Utility.................. 44 Figure 8: Screenshot of Ring Tone Generating Utility ..............45 Figure 9: TV / GXV-3000 Diagram....................46 Figure 10: Headset Jack Diagram ....................47 Figure 11: Headset Cross-over Diagrams ..................48 Figure 12: Screenshot –...

  • Page 4: Welcome

    GXV-3000 O VERVIEW The GXV-3000 IP Video Phone is a next generation IP video phone based on SIP standard and H.264 video codec, the codec of choice for high-quality video. It also supports H.263/H.263+ legacy video codec just for compatibility. The GXV-3000 supports real-time (up to 30fps) high-quality video at very modest bandwidth level (as low as 32kbps, up to 1Mbps).

  • Page 5: Installation

    AFETY OMPLIANCES The GXV-3000 phone complies with FCC/CE and various safety standards. The GXV-3000 power adap- tor is compliant with UL standard. Only use the universal power adapter provided with the GXV package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adap- tors.

  • Page 6: Connecting Your Gxv Ip V Ideo Phone

    USB keyboard and mouse for embedded mini web browser operations. Power Jack 12V DC power port Video/Audio Jacks RCA Output Interface to external display like TV set Headset Jack 2.5mm headset jack Grandstream Networks, Inc. GXV-3000 User Manual Page 4 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 7: Wall Mount

    OUNT GXV-3000 can be wall mounted. The two (2) wall mount sustaining brackets can be attached to the bot- tom of the main body: To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers.

  • Page 8: Product Overview

    100-240V input, 12VDC/1.2A output, US/Euro/UK/Australian style plug avail- able Dimension 6.5cm x 18cm x 16cm Weight 1.2kg Operating Temperature 0º-40º C Humidity 10 - 95% non-condensing Compliance FCC/CE/C-Tick Grandstream Networks, Inc. GXV-3000 User Manual Page 6 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 9: Table 4: Gxv-3000 Technical Specifications

    4: GXV-3000 T ABLE ECHNICAL PECIFICATIONS Lines 3 individual SIP accounts; 3 line buttons Protocol Support Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP. Display 5.6 inch TFT color LCD Feature Keys...

  • Page 10: Using Gxv-3000 Ip Video Phone

    GXV-3000 IP V SING IDEO HONE ETTING AMILIAR WITH 2: GXV LCD S IGURE CREEN The LCD display disappears when the screensaver is on. If you do not want the LCD display, you can turn it off. 5: LCD I...
  • Page 11 AMILIAR WITH EYPAD Line 1-3 keys Mute/Delete Camera Block Message Standard key- Menu Keys Conference Transfer Phonebook OSD/Camera Loopback Dis- play On/Off key Hold Speaker Send/Re-Dial Grandstream Networks, Inc. GXV-3000 User Manual Page 9 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 12: Table 6: Gxv Button Definitions

    Press SEND to dial a new number or ReDial the last number dialed. SEND Function as Enter key when using Mini Web Browser, combined with four arrow keys to use keypad to navigate webpage if no USB keyboard/mouse Grandstream Networks, Inc. GXV-3000 User Manual Page 10 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 13: Multiple Sip Accounts And Lines

    Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXV-3000 will flash the next available LINE (from left to right) in red.

  • Page 14: Making Calls Using Ip Addresses

    • Both phones have public IP addresses, or • Both phones are on a same LAN/VPN using private or public IP addresses, or Grandstream Networks, Inc. GXV-3000 User Manual Page 12 of 54 Firmware 1.1.3.50 Updated: 04/2009...
  • Page 15 NOTE: If you have a SIP Server configured (not recommended for IP calling), a Direct IP-IP still works. If you are using STUN, the Direct IP-IP call will also use STUN. Configure the “Use Random Port” to “NO” when completing Direct IP calls. Grandstream Networks, Inc. GXV-3000 User Manual Page 13 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 16: Making Phone Calls

    If pressed wrong number and want to cancel the transfer, just press the “TRNF” again to cancel the transfer. Or press HOLD key to hold the line and redo again. 3-Way Conferencing GXV-3000 supports 3-way conferencing. 1. Initiate a Conference Call Place first call on hold by press LINE key to call second party and establish the call, press the CONF button then press the line on hold (blinking), bring three parties together.

  • Page 17: Do Not Disturb

    The flashing red blocked camera icon in the LCD indicates the call is not in video mode and the camera is blocked for purpose like privacy. Grandstream Networks, Inc. GXV-3000 User Manual Page 15 of 54 Firmware 1.1.3.50...
  • Page 18 : This shows RECEIVING bandwidth used in the call (OSD always shows other side bandwidth used). Video bandwidth received is 86K @ 15 frames per second. The top left and right time stamp show current time and call duration. Grandstream Networks, Inc. GXV-3000 User Manual Page 16 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 19: Call Features

    EATURES The GXV-3000 supports traditional and advanced telephony features provided the server supports them. 7: GXV-3000 C ABLE EATURES Call Features Block Caller ID (for all subsequent calls) Send Caller ID (for all subsequent calls) Disable Call Waiting (for all subsequent calls)

  • Page 20: Configuration Guide

    ONFIGURATION UIDE The GXV-3000 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURE PERATION WITH EYPAD • To enter the MENU, press the OK button. • Navigate the menu by using the arrow keys: up/down and left/right.
  • Page 21 5: F IGURE HART OF ONFIGURATION Grandstream Networks, Inc. GXV-3000 User Manual Page 19 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 22: Table 8: Key Pad Configuration Men

    Press ‘←’ to return to the main menu. Status Displays the network status, account statuses, software version and MAC-address of the phone. Turn Off LCD Press Menu button to turn off LCD Grandstream Networks, Inc. GXV-3000 User Manual Page 20 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 23: Configuration With Web Browser

    Exit from this menu. ONFIGURATION WITH ROWSER The GXV-3000 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mo- zilla Firefox.

  • Page 24: Table 9: Status

    This field contains the product part number MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows IP address of GXV-3000 Product Model This field contains the product model information. •...

  • Page 25: E U C

    Total number of RTP packets lost since last reboot. ONFIGURATION Once this HTTP request is entered and sent from a Web browser, the GXV-3000 will respond with a login screen. There are two default passwords for the login page: User Level:...
  • Page 26 DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The GXV-3000 acquires its IP address from the first DHCP server it discovers on its LAN. The DHCP option is reserved for NAT router mode (currently NOT implemented).

  • Page 27: E Nd U Ser C Onfiguration

    The Advanced User configuration includes not only the end user configuration, but also advanced con- figuration such as SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration. Grandstream Networks, Inc. GXV-3000 User Manual Page 25 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 28: Table 11: Advanced Settings Configuration

    VOLUME, BIT RATE, and Tone Remapping Filter mode. - After choosing the feature, use UP and DOWN arrow button to adjust. By pressing the UP and DOWN button, GXV-3000 sends out SIP INFO to tell remote party increase/decrease its uploading rate. Grandstream Networks, Inc.
  • Page 29 Streaming RTSP The user ID used to connect to RTSP server. User ID To act as remote surveillance monitor, the GXV-3000 has to give the RTSP server authorized User ID in order to fetch the RTSP streaming packets. Streaming RTSP The password used to connect to RTSP server.
  • Page 30 HTTP server is using; it can be omitted if using default port 80. Please do not interrupt power when doing firmware upgrade. Note: If Auto Upgrade is set to No, GXV-3000 will only perform HTTP download once at boot up. Firmware This is the server path for Firmware server.
  • Page 31 This parameter defines the URI or IP address of the NTP (Network Time Protocol) server. GXV-3000 phone get its date and time from there. User can turn on DHCP Option 42 to override the NTP server if there is one in the LAN.
  • Page 32 Default is No. If set to “Yes”, the configuration changes via keypad are disabled. update Caution: Phone could get LOCKED if user configured this option but forgot administration password or WebUI access broken. Grandstream Networks, Inc. GXV-3000 User Manual Page 30 of 54 Firmware 1.1.3.50 Updated: 04/2009...
  • Page 33 4. Copy gxv.lpf to the firmware server directory 5. Reboot the phone 6. Access the advanced settings of the Web GUI, check “Downloaded Language” 7. Update and reboot the phone Grandstream Networks, Inc. GXV-3000 User Manual Page 31 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 34: Individual Account Settings

    NDIVIDUAL CCOUNT ETTINGS The GXV-3000 has 3 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. 12: SIP A ABLE CCOUNT ONFIGURATION EFINITIONS Account Active This field indicates whether the account is active. The default value for the primary account (Account 1) is Yes.
  • Page 35 If the NAT Traversal field is set to “No, but send keep-alive” with no specified STUN server, the GXV-3000 will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole” on the NAT router open.
  • Page 36 Callee Request Timer If selecting “Yes”, the phone will use session timer when it receives inbound calls with ses- sion timer request. Grandstream Networks, Inc. GXV-3000 User Manual Page 34 of 54 Firmware 1.1.3.50 Updated: 04/2009...
  • Page 37 Contact header information. Auto Answer Default is No. If set to “Yes”, GXV-3000 will automatically switch on speaker to answer the incoming call after a short reminding beep. If set to “Intercom/Paging” mode, it will answer the call based on the SIP info header sent from the server/proxy.
  • Page 38 There are two ways to pick up incoming video call. -Pressing SPEAKER or picking up handset will answer the call as VOICE ONLY call. GXV-3000 can still send out video request after the call is established by pressing MIR- ROR button.

  • Page 39: Configuration Through Secure Central Provisioning Server

    ERVER Grandstream GXV-3000 can be automatically configured from a central provisioning system. When GXV-3000 boot up, it will send TFTP or HTTP request to download configuration file, “cfg000b82xxxxxx”, where “000b82xxxxxx” is the LAN MAC address of the GXV-3000. The configuration file can be downloaded via TFTP or HTTP/HTTPS from the central server. A service provider or an enterprise with large deployment of GXV-3000 can easily manage the configuration and service provisioning of individual devices remotely from a central server.

  • Page 40: Software Upgrade & Customization

    LAN environment whenever possible. No Local TFTP Server For users who do not have local TFTP server, Grandstream provides a NAT-friendly TFTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the Sup- port/Download section of our website to obtain this TFTP server IP address: http://www.grandstream.com/firmware.html...

  • Page 41: Configuration File Download

    ONFIGURATION OWNLOAD The GXV-3000 can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.
  • Page 42 By defining different intervals in P193 for different devices, a Server Provider can manage and balance the Firmware or Provisioning Server load at any given time. Grandstream Networks, Inc. GXV-3000 User Manual Page 40 of 54 Firmware 1.1.3.50...

  • Page 43: Gxv Customization

    HONEBOOK Introduction The Grandstream GXV enables you to easily share and maintain a phonebook through the web. The XML- phonebook must be stored on a web-server. There are also applications where organizations wish to be able to have a centralized directory server and have all phones in the organization to sync up with the server periodi- cally.
  • Page 44 </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:sequence> </xsd:complexType> </xsd:element> </xsd:schema> Example Phonebook File <?xml version="1.0"?> <AddressBook> <Contact> <LastName>Doe</LastName> <FirstName>John</FirstName> <Phone> <phonenumber>8000</phonenumber> <accountindex>0</accountindex> </Phone> </Contact> <Contact> <LastName>Smith</LastName> <FirstName>Alan</FirstName> <Phone> <phonenumber>8001</phonenumber> Grandstream Networks, Inc. GXV-3000 User Manual Page 42 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 45: Screensaver Images

    Screensaver pictures, as well as the customized ring tones, are flashed into the phone the same way to upgrade firmware. Just put the files together with firmware files. Grandstream recommends that you resize pictures using popular photo processing software. The follow- ing screen shots are resize pictures using Adobe Photoshop:...
  • Page 46 Reboot or Power cycle the phone and wait image.bin file downloaded successfully. CAUTION: Please do not interrupt the power supply during file downloading. You may damage the phone. For users who experience frequent power outages, Grandstream recommends using UPS prior to configuration file downloads or firmware upgrade. Grandstream Networks, Inc.

  • Page 47: C R T

    The ring tone files must follow the following naming convention: “ring1.bin”, “ring2.bin”, and “ring3.bin”. Ring tone files can not be renamed. 8: S IGURE CREENSHOT OF ENERATING TILITY Grandstream Networks, Inc. GXV-3000 User Manual Page 45 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 48: Auxiliary Ports

    Only one picture can be saved at a time when the “OK” key be pressed. GXV-3000 TV using RCA Cable ONNECT THE TO YOUR 9: TV / GXV-3000 D IGURE IAGRAM Grandstream Networks, Inc. GXV-3000 User Manual Page 46 of 54 Firmware 1.1.3.50...
  • Page 49 Here are the schemas of the two cables; the plug viewed with Pin side facing user, and PINs layout as specified above in the diagram: d: SP + c: Mic + a: SP - b: Mic - Grandstream Networks, Inc. GXV-3000 User Manual Page 47 of 54 Firmware 1.1.3.50 Updated: 04/2009...
  • Page 50 One End Another End Cross Over Cable (required for Plantronics Headset) a b c d b a d c One End Another End Grandstream Networks, Inc. GXV-3000 User Manual Page 48 of 54 Firmware 1.1.3.50 Updated: 04/2009...

  • Page 51: Video Surveillance

    IDEO URVEILLANCE To use the GXV-3000 as a video surveillance camera, please configure the GXV-3000 and the monitor PC in the same LAN environment. Advanced users may manipulate it to work over WAN (configuration not recommended and not covered in this User Manual). For best results, Grandstream recommends using this feature in the same LAN environment or ensure both monitor PC and phone have static public IP address.
  • Page 52 12: S – M IGURE CREENSHOT ONITORING TATION Grandstream Networks, Inc. GXV-3000 User Manual Page 50 of 54 Firmware 1.1.3.50 Updated: 04/2009...
  • Page 53 Grandstream Networks, Inc. GXV-3000 User Manual Page 51 of 54 Firmware 1.1.3.50 Updated: 04/2009...
  • Page 54 Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

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