Grandstream Networks GXV-3000 User Manual
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Grandstream Networks GXV-3000 User Manual

Grandstream Networks GXV-3000 User Manual

Ip video phone
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Grandstream Networks, Inc.
GXV–3000
IP Video Phone
GXV– 3000 User Manual
www.grandstream.com
Firmware Version 1.0.1.20
support@grandstream.com

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  • Page 1 Grandstream Networks, Inc. GXV–3000 IP Video Phone GXV– 3000 User Manual www.grandstream.com Firmware Version 1.0.1.20 support@grandstream.com...

  • Page 2: Table Of Contents

    ...2 INSTALLATION...3 GXV IP V ONNECTING IDEO OUNT ...5 PRODUCT OVERVIEW...6 USING GXV-3000 IP VIDEO PHONE ETTING AMILIAR WITH ...8 SIP A CCOUNTS AND SING THE Multiple SIP Accounts and Lines ...12 Handset, Speakerphone and Headset Mode ...12 Completing Calls...12 Making Calls using IP Addresses...13...
  • Page 3 EADSET ...41 VIDEO SURVEILLANCE...43 IDEO URVEILLANCE ONFIGURATION Phone side ...43 PC side (Monitor Device) ...43 RESTORE FACTORY DEFAULT Grandstream Networks, Inc. RCA C USING ABLE ...40 NSTRUCTIONS ...43 SETTING...45 GXV-3000 User Manual Firmware 1.0.1.20 Page 2 of 48 Updated: 10/2007...
  • Page 4 Figure 9: Sizing the ScreenSaver ... 37 Figure 10: Screenshot of Screensaver Utility... 38 Figure 11: Screenshot of Ring Tone Generating Utility ... 39 Figure 12: TV / GXV-3000 Diagram... 40 Figure 13: Headset Jack Diagram ... 41 Figure 14: Headset Cross-over Diagrams ... 42 Figure 15: Screenshot –...

  • Page 5: Welcome

    GXV-3000 O VERVIEW The GXV-3000 IP Video Phone is a next generation IP video phone based on SIP standard and H.264 video codec, the codec of choice for high-quality video. It also supports H.263/H.263+ legacy video codec just for compatibility. The GXV-3000 supports real-time (up to 30fps) high-quality video at very modest bandwidth level (as low as 32kbps, up to 1Mbps).

  • Page 6: Installation

    AFETY OMPLIANCES The GXV-3000 phone complies with FCC/CE and various safety standards. The GXV-3000 power adap- tor is compliant with UL standard. Only use the universal power adapter provided with the GXV package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adap- tors.

  • Page 7: Connecting Your Gxv Ip V Ideo Phone

    RCA Output Interface to external display like TV set Jacks Headset Jack 2.5mm headset jack Grandstream Networks, Inc. IDEO HONE Power jack Video/Audio jack 2x USB ports ONNECTORS GXV-3000 User Manual Firmware 1.0.1.20 Headset Jack Page 4 of 48 Updated: 10/2007...

  • Page 8: Wall Mount

    OUNT GXV-3000 can be wall mounted. The two (2) wall mount sustaining brackets can be attached to the bot- tom of the main body: To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers.

  • Page 9: Product Overview

    Camera Auxiliary Port Exterior Universal Power Supply Dimension Weight Operating Temperature Humidity Compliance 4: GXV-3000 T ABLE ECHNICAL Lines 3 individual SIP accounts; 3 line buttons Grandstream Networks, Inc. Side View Back View LANCE SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP, PPPoE, TFTP, NTP.
  • Page 10 Features tion, Support customizable idle screensaver Security DIGEST authentication and encryption using MD5 and MD5-sess Secure signaling (SIP over TLS, pending) and secure voice/video communication (SRTP). Grandstream Networks, Inc. GXV-3000 User Manual Firmware 1.0.1.20 Page 7 of 48 Updated: 10/2007...

  • Page 11: Using Gxv-3000 Ip Video Phone

    GXV-3000 IP V SING ETTING AMILIAR WITH 2: GXV LCD S IGURE CREEN Connectivity Status and/or SIP Proxy/Server status (3 modes: solid, blinking, blank) User ID Missed Call Icon The LCD display disappears when the screensaver is on. If you do not want the LCD display, you can turn it off.

  • Page 12: Figure 3: Getting Familiar With Keypad

    Send/Re-Dial Grandstream Networks, Inc. Missed Call Icon: Icon appears when you miss a call Number indicates how many missed calls EYPAD Standard Keypad GXV-3000 User Manual Firmware 1.0.1.20 Line 1 – 3 Keys Message Camera Block Mute/Del Menu Keys Conference...

  • Page 13: Table 6: Gxv Button Definitions

    Enable/Disable camera local loopback display; On Screen Display (OSD), function like loop switch when pressed. XML based Video Phone Address Book Enable/Disable hands-free speaker phone mode Place ACTIVE call on hold GXV-3000 User Manual Firmware 1.0.1.20 Page 10 of 48 Updated: 10/2007...
  • Page 14 Press SEND to dial a new number or ReDial the last number dialed. SEND Function as Enter key when using Mini Web Browser, combined with four arrow keys to use keypad to navigate webpage if no USB keyboard/mouse GXV-3000 User Manual Grandstream Networks, Inc. Page 11 of 48 Firmware 1.0.1.20...

  • Page 15: Sip Accounts And Sing The Hone

    Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXV-3000 will flash the next available LINE (from left to right) in red.

  • Page 16: Making Calls Using Ip Addresses

    SPEAKER. (PBX or Server must support this feature first) Grandstream Networks, Inc. ” key represent “ ” and “ ” key represent “:”. Press Phone beeps once and automatically establishes the call via GXV-3000 User Manual Firmware 1.0.1.20 to dial out. Page 13 of 48 Updated: 10/2007...

  • Page 17: Call Waiting/ Call Hold

    Or press HOLD key to hold the line and redo again. ONFERENCING GXV-3000 supports 3-way conferencing. 1. Initiate a Conference Call establish the call, press the CONF button then press the line on hold (blinking), bring three parties together.

  • Page 18: Mute/Delete

    Video bandwidth received is 86K @ 15 frames per second. The top left and right time stamp show current time and call duration. Grandstream Networks, Inc. OSD ON/OFF GXV-3000 User Manual Firmware 1.0.1.20 Page 15 of 48 Updated: 10/2007...

  • Page 19: Call Features

    EATURES The GXV-3000 supports traditional and advanced telephony features provided the server supports them. 7: GXV-3000 C ABLE EATURES Call Features Block Caller ID (for all subsequent calls) Send Caller ID (for all subsequent calls) Block Caller ID (per call)

  • Page 20: Configuration Guide

    The phone automatically exits keypad MENU mode when there is an incoming call, the phone is off-hook or the MENU mode if left idle for 20 seconds. 4: S IGURE UPPORT PTIONS 5: F IGURE HART OF Grandstream Networks, Inc. EYPAD ONFIGURATION GXV-3000 User Manual Firmware 1.0.1.20 Page 17 of 48 Updated: 10/2007...

  • Page 21: Figure 4: Support Menu Options

    Disable Auto Answer Auto Answer Back Do NOT Disturb Ring Tone Ring Volume Camera Video Back Factory Mode GXV-3000 User Manual Firmware 1.0.1.20 SIP Settings (Primary A/C ONLY) SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password Save Cancel Video Codecs Select H.264...

  • Page 22: Configuration With Web Browser

    Address is the IP address of the phone displayed on the LCD screen. ONFIGURATION Once this HTTP request is entered and sent from a Web browser, the GXV-3000 will respond with a login screen. There are two default passwords for the login page:...

  • Page 23: Table 8: Device Configuration Definitions

    DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The GXV-3000 acquires its IP address from the first DHCP server it discovers on its LAN. The DHCP option is reserved for NAT router mode (currently NOT implemented).
  • Page 24 1, 2, 3, .., 7 (for Mon, Tue, .., Sun), or 0 which means the daylight saving rule is not based on week days but based on the day of the month. hour: hour (0-23), minute: minute (0-59) • Year-Month-Day • Month-Day-Year • Day-Month-Year GXV-3000 User Manual Firmware 1.0.1.20 Page 21 of 48 Updated: 10/2007...

  • Page 25: Status Page

    Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows IP address of GXV-3000 Product Model This field contains the product model information. •...

  • Page 26: Advanced User Configuration

    This field shows whether the PPPoE connection is up if connected directly to DSL modem. NAT / This field shows what kind NAT router the GXV-3000 is connected to. NAT Mapped IP It is based on the resolve result of STUN Server used.

  • Page 27: Figure 7: Screenshot Of Advanced User Configuration Page

    G.729/G.728, 64 (x10ms) and 64 (x2.5ms) frames respectively. Please be careful when editing these parameters. Adjusting these parameters will also change the jitter buffer. The GXV-3000 has a patent jitter buffer handling algorithm. Grandstream recommends using the default settings and not adjusting these parameters. Incorrect settings will affect the voice quality.
  • Page 28 This is usually necessary when multiple GXV-3000s are behind the same full cone NAT. Default is No. Keep-alive This parameter specifies how often the GXV-3000 sends a blank UDP packet to the SIP server in interval order to keep the “pin hole” on the NAT router to open. Default is 20 seconds.
  • Page 29 HTTP server is using; it can be omitted if using default port 80. Please do not interrupt power when doing firmware upgrade. Note: If Auto Upgrade is set to No, GXV-3000 will only perform HTTP download once at boot up. Firmware Server This is the server path for Firmware server.
  • Page 30 The mini browser using special format similar to cell phone, e.g.: Disable Default is No. If set to Yes, the call waiting will be disabled. Call-Waiting Grandstream Networks, Inc. GXV-3000 User Manual Firmware 1.0.1.20 http://mobile.boston.com Page 27 of 48 Updated: 10/2007...
  • Page 31 If set to “Yes”, the configuration changes via keypad are disabled. Caution: Phone could get LOCKED if user configured this option but forgot administration password or WebUI access broken. Grandstream Networks, Inc. GXV-3000 User Manual Firmware 1.0.1.20 Page 28 of 48 Updated: 10/2007...

  • Page 32: Individual Account Settings

    NDIVIDUAL CCOUNT ETTINGS The GXV-3000 has 3 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. 11: SIP A ABLE CCOUNT ONFIGURATION Account Active This field indicates whether the account is active. The default value for the primary account (Account 1) is Yes.
  • Page 33 If the NAT Traversal field is set to “No, but send keep-alive” with no specified STUN server, the GXV-3000 will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole” on the NAT router open.
  • Page 34 Contact header information. Auto Answer Default is No. If set to “Yes”, GXV-3000 will automatically switch on speaker to answer the incoming call after a short reminding beep. If set to “Intercom/Paging” mode, it will answer the call based on the SIP info header sent from the server/proxy.

  • Page 35: Saving The Configuration Changes

    Once a change is made, press the “Update” button in the Configuration Menu. To activate changes, re- boot or power cycle the GXV-3000. User can “Update” and back to related Configuration page again to make sure all the necessary parameters changed before finally reboot the phone.

  • Page 36: Configuration Through A Central Server

    ERVER Grandstream GXV-3000 can be automatically configured from a central provisioning system. When GXV-3000 boots up, it will send TFTP or HTTP request to download configuration file, “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the phone. A service provider or an enterprise with large deployment of Grandstream devices can easily manage the configuration and service provisioning of individual devices remotely from a central server.

  • Page 37: Software Upgrade & Customization

    OCAL ERVER For users who do not have local TFTP server, Grandstream provides a NAT-friendly TFTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the Sup- port/Download section of our website to obtain this TFTP server IP address: http://www.grandstream.com/y-firmware.htm...

  • Page 38: Configuration File Download

    ONFIGURATION OWNLOAD The GXV-3000 can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.

  • Page 39: Managing Firmware And Configuration File Download

    60 minutes) to have the device periodically checked for upgrades at pre- scheduled time intervals. By defining different intervals in P193 for different devices, a Server Provider can manage and balance the Firmware or Provisioning Server load at any given time. GXV-3000 User Manual Grandstream Networks, Inc. Page 36 of 48 Firmware 1.0.1.20...

  • Page 40: Gxv Customization

    Screensaver pictures, as well as the customized ring tones, are flashed into the phone the same way to upgrade firmware. Just put the files together with firmware files. Grandstream recommends that you resize pictures using popular photo processing software. The follow- ing screen shots are resize pictures using Adobe Photoshop:...

  • Page 41: Figure 10: Screenshot Of Screensaver Utility

    Reboot or Power cycle the phone and wait image.bin file downloaded successfully. CAUTION: Please do not interrupt the power supply during file downloading. You may damage the phone. For users who experience frequent power outages, Grandstream recommends using UPS prior to configuration file downloads or firmware upgrade. Grandstream Networks, Inc.

  • Page 42: Customized Ring Tones

    The ring tone files must follow the following naming convention: “ring1.bin”, “ring2.bin”, and “ring3.bin”. Ring tone files can not be renamed. 11: S IGURE CREENSHOT OF Grandstream Networks, Inc. http://www.grandstream.com/resources.html HTUScreensaver Images ENERATING TILITY GXV-3000 User Manual Firmware 1.0.1.20 UTHto generate the ring tone files and Page 39 of 48 Updated: 10/2007...

  • Page 43: Auxiliary Ports

    2. Choose file type “YUV - YUV 4:2:2” and in the option, set image size to 320x234 3. Select the file to view. GXV-3000 ONNECT THE TO YOUR 12: TV / GXV-3000 D IGURE IAGRAM Grandstream Networks, Inc. RCA C...

  • Page 44: Headset Jack

    SP + c: Mic + a: SP - b: Mic - Grandstream Networks, Inc. M12 H EADSET USING CLAMPING TOOLS AND GXV-3000 User Manual Firmware 1.0.1.20 RJ22 PLUG Page 41 of 48 Updated: 10/2007...

  • Page 45: Figure 14: Headset Cross-Over Diagrams

    Cross Over Cable (required for Plantronics Headset) a b c d One End Grandstream Networks, Inc. IAGRAMS d c b a Another End b a d c Another End GXV-3000 User Manual Firmware 1.0.1.20 Page 42 of 48 Updated: 10/2007...

  • Page 46: Video Surveillance

    IDEO URVEILLANCE To use the GXV-3000 as a video surveillance camera, please configure the GXV-3000 and the monitor PC in the same LAN environment. Advanced users may manipulate it to work over WAN (configuration not recommended and not covered in this User Manual). For best results, Grandstream recommends using this feature in the same LAN environment or ensure both monitor PC and phone have static public IP address.

  • Page 47: Figure 15: Screenshot - Monitoring Station

    15: S – M IGURE CREENSHOT ONITORING TATION GXV-3000 User Manual Grandstream Networks, Inc. Page 44 of 48 Firmware 1.0.1.20 Updated: 10/2007...

  • Page 48: Restore Factory Default Setting

    Restoring the Factory Default Setting will delete all configuration information in the phone. Please backup or print all the settings before you do factory reset to restore factory default settings. Grandstream is not responsible for restoring lost parameters and cannot provide help to connect you again to your VoIP service provider.

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