Grandstream Networks GXV3370 User Manual
Broadworks sca ip multimedia phone for android
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Also See for GXV3370:
- User manual (123 pages) ,
- Administration manual (92 pages) ,
- Quick installation manual (34 pages)
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Summary of Contents for Grandstream Networks GXV3370
- Page 1 Grandstream Networks, Inc. GXV3370/3380/3350 IP Multimedia Phone for Android BroadWorks SCA User Guide...
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Page 2: Table Of Contents
OVERVIEW OF FUNCTIONS ..................5 KEY CONCEPTS ......................6 SCA CONFIGURATION ON GXV PHONES ..............7 Primary Phone ............................7 Secondary Phone ..........................8 VISUAL INDICATORS ....................10 PUT A CALL ON HOLD ....................11 P a g e GXV3370/3380/3350 BroadWorks SCA User Guide... - Page 3 Figure 9: Enable BargeIn Setting ........................9 Figure 10: Visual Indicators ......................... 10 Figure 11: Put a Call on Public Hold ......................11 Figure 12: Put a Call on Private Hold ......................12 P a g e GXV3370/3380/3350 BroadWorks SCA User Guide...
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Page 4: Introduction
This document serves as an end user guide on how to configure Grandstream GXV3370/3380/3350 Multimedia phones for BroadWorks Shared Call Appearance feature. How to configure SCA on BroadWorks Application Server is out of the scope of this document. -
Page 5: Overview Of Functions
OVERVIEW OF FUNCTIONS Grandstream GXV3370/3380/3350 Enterprise Multimedia Phone for Android support the BroadWorks Shared Call Appearance feature. Incoming calls will appear at multiple locations simultaneously. All devices where call appearance is shared can be used to answer an incoming call or make a call as if it is the main user. -
Page 6: Key Concepts
• Private Hold – The held call can only be retrieved from the shared line that held the call. • Bridging – Join an active call to form a multi-party conference. P a g e GXV3370/3380/3350 BroadWorks SCA User Guide... -
Page 7: Sca Configuration On Gxv Phones
SCA CONFIGURATION ON GXV PHONES Configuring the Grandstream GXV3370/3380/3350 Multimedia Phones to work with BroadWorks Shared Call Appearance feature is straightforward. First configure the SIP account settings just as you would for a normal SIP account. Then enable the Shared Call Appearance for this account. The Enable SCA setting is under each account’s SIP setting page of the GXV phones web configuration UI. -
Page 8: Secondary Phone
5. After enabling the SCA feature, the account icon in the widget will turn blue. Figure 5: Account Icon in the Widget When Turn on SCA Feature Secondary Phone 1. Configure the SIP Account Settings under Account Settings → General Settings: P a g e GXV3370/3380/3350 BroadWorks SCA User Guide... -
Page 9: Figure 6: Configure Sip Account Setting For Secondary Phone
SCA user‘s session, please enable the BargeIn Setting under the SCA page and tap the SCA account icon on the LCD widget to enter the active session. As the figure shows below: Figure 9: Enable BargeIn Setting P a g e GXV3370/3380/3350 BroadWorks SCA User Guide... -
Page 10: Visual Indicators
VISUAL INDICATORS GXV3370/3380/3350 can provide the visual indications of call appearance. The indicator is the account icon at the left of the widget. The red icon includes the indicator on the screenshot below: Figure 10: Visual Indicators In the following table, we assume the Primary Location initiates/picks up a call, and it is the location that puts a call on hold (Private and Public). -
Page 11: Put A Call On Hold
BroadWorks will response with error message. If the SCA feature has been enabled, the GXV3370/3380/3350 user can press the More → Hold key below on the LCD screen to put the call on hold in public mode. -
Page 12: Figure 12: Put A Call On Private Hold
Figure 12: Put a Call on Private Hold *Android is a trademark of Google LLC. P a g e GXV3370/3380/3350 BroadWorks SCA User Guide...
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