Grandstream Networks GXV–3000 User Manual
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Grandstream Networks GXV–3000 User Manual

Grandstream Networks GXV–3000 User Manual

Ip video phone
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Grandstream Networks, Inc.
GXV–3000
IP Video Phone
GXV– 3000 User Manual
www.grandstream.com
Firmware Version 1.0.1.7
support@grandstream.com
VoIPon
www.voipon.co.uk
sales@voipon.co.uk
Tel: +44 (0)1245 808195
Fax: +44 (0)1245 600030

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  • Page 1 Grandstream Networks, Inc. GXV–3000 IP Video Phone GXV– 3000 User Manual www.grandstream.com Firmware Version 1.0.1.7 support@grandstream.com VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 2: Table Of Contents

    ABLE OF ONTENTS GXW–3000 U ANUAL WELCOME ..................................2 GXV-3000 O ...............................2 VERVIEW INSTALLATION................................3 GXV IP V ......................4 ONNECTING IDEO HONE ................................5 OUNT PRODUCT OVERVIEW.............................6 USING GXV-3000 IP VIDEO PHONE ........................8 ...........................8 ETTING AMILIAR WITH SIP A .........................12 CCOUNTS AND SING THE HONE SIP A ........................12...
  • Page 3 ONFIGURATION EFINITIONS 11: SIP A ............27 ABLE CCOUNT ONFIGURATION EFINITIONS GUI I ONFIGURATION NTERFACE XAMPLES GXW–3000 U ANUAL (http://www.grandstream.com/user_manuals/GUI/GUI_GXV3000.rar 1. S CREENSHOT OF ONFIGURATION OGIN 2. S CREENSHOT OF TATUS ONFIGURATION 3. S CREENSHOT OF ASIC ETTINGS ONFIGURATION 4. S...

  • Page 4: Welcome

    ELCOME Thank you for purchasing the Grandstream GXV-3000 IP Video Phone. The GXV-3000 is a cost effec- tive, easy to use and easy to configure IP video communications solution. The GXV-3000 supports popu- lar voice codecs and H.264 video codec. It is based on SIP industry standard and interoperable with 3 party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, while visually commuting with anyone, anywhere in world.

  • Page 5: Installation

    If you purchased your GXV from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Merchandise Authorization) number before you return the product.

  • Page 6: Connecting Your Gxv Ip V Ideo Phone

    10/100Mbps RJ-45 port for connecting PC as switch mode Power Jack 12V DC power port Video/Audio RCA Output Interface to external display like TV set Jacks Headset Jack 2.5mm headset jack Grandstream Networks, Inc. GXV-3000 User Manual Page 4 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 7: Wall Mount

    To use the handset, pull out the tab (extension downward) from the handset cradle, rotate the tab and plug it back into the slot with the extension up for to hold the handset. Grandstream Networks, Inc. GXV-3000 User Manual Page 5 of 47 Firmware 1.0.0.7...

  • Page 8: Product Overview

    6.5cm x 18cm x 16cm Weight 1.2kg Operating Temperature 0º-40º C Humidity 10 - 95% non-condensing Compliance FCC/CE/C-Tick Grandstream Networks, Inc. GXV-3000 User Manual Page 6 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 9: T 4: Gxv-3000 T S

    Support customizable idle screensaver Security DIGEST authentication and encryption using MD5 and MD5-sess Secure signaling (SIP over TLS, pending) and secure voice/video communication (SRTP). Grandstream Networks, Inc. GXV-3000 User Manual Page 7 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 10: Using Gxv-3000 Ip Video Phone

    To adjust volume, use the up/down arrow button Real-time Clock: Synchronized to Internet time server (Internet required) Time zone configurable via web browser AM/PM indicator Grandstream Networks, Inc. GXV-3000 User Manual Page 8 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 11: Figure 3: Getting Familiar With

    Menu Keys Conference Transfer Address Book OSD/Camera Loopback Display On/Off key Hold Speaker Send/Re-Dial Standard Keypad Grandstream Networks, Inc. GXV-3000 User Manual Page 9 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 12: Table 6: Gxv Button Definitions

    Press SEND to dial a new number or ReDial the last number dialed. SEND Press send button to send a call immediately before “no key entry timeout” value expires; or press only to dial last number dialed. Grandstream Networks, Inc. GXV-3000 User Manual Page 10 of 47 Firmware 1.0.0.7...
  • Page 13 0 - 9, *, # Standard phone keypad Grandstream Networks, Inc. GXV-3000 User Manual Page 11 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 14: Sip Accounts And Using The Phone

    USING. Dial the phone number you want to Page/Intercom and then press SEND key. NOTE: • Dial-tone and dialed number display occurs after the handset is off-hook and the line key is se- lected. Grandstream Networks, Inc. GXV-3000 User Manual Page 12 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 15: Making Calls Using Ip Addresses

    SPEAKER. (PBX or Server must also supports this feature) AITING 1. Hold Place a call on ‘hold’ by pressing the “HOLD” button. 2. Resume: Resume call by pressing the corresponding blinking LINE. Grandstream Networks, Inc. GXV-3000 User Manual Page 13 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 16: Call Transfer

    2. To delete entries while using the “MAIN MENU”, place cursor (use the arrows to move cursor) be- fore the entry. Press “MUTE/DEL” to delete the digit or letter. ISTURB Grandstream Networks, Inc. GXV-3000 User Manual Page 14 of 47 Firmware 1.0.0.7...

  • Page 17: Camera Block

    Dial “*92” for a dial tone. Dial the forwarding number followed by “#”. Wait for a dial tone. Hang up. LCD will display “Call FWD Activated”. Cancel Delayed Call Forward Grandstream Networks, Inc. GXV-3000 User Manual Page 15 of 47 Firmware 1.0.0.7...
  • Page 18 Dial “*93” for a dial tone, then hang up. Grandstream Networks, Inc. GXV-3000 User Manual Page 16 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 19: Configuration Guide

    The phone automatically exits MENU mode when there is an incoming call, the phone is off-hook or the MENU mode if left idle for 20 seconds. 4: S IGURE UPPORT PTIONS Grandstream Networks, Inc. GXV-3000 User Manual Page 17 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 20: Figure 5: Flow Chart Of Keyp

    5: F IGURE HART OF ONFIGURATION Grandstream Networks, Inc. GXV-3000 User Manual Page 18 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030...

  • Page 21: Onfiguration With Eb Rowser

    ONFIGURATION OGIN Grandstream Device Configuration Password Login All Rights Reserved Grandstream Networks, Inc. 2005-2006 After login, the next configuration page is the Basic Configuration page, explained in detail in Table 8: Device Configuration Definitions. Grandstream Networks, Inc. GXV-3000 User Manual Page 19 of 47 Firmware 1.0.0.7...

  • Page 22: Table 8: Device Configuration

    03,02,7,02,00;11,1,7,02,00;60 This means the daylight saving time starts from the second Sunday of March at 2AM and ends the first Sunday of November at 2AM. The saving is 60 minutes. Grandstream Networks, Inc. GXV-3000 User Manual Page 20 of 47 Firmware 1.0.0.7...

  • Page 23: Configuration

    Correct Camera Lens noise. Default is No. Recommend to set to YES to reduce camera lens noise and improve video quality. TV Output Select desired TV Output type (PAL or NTSC). Check the device using the Device Status Configuration page. Grandstream Networks, Inc. GXV-3000 User Manual Page 21 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 24: Advanced User Configuration

    25 characters. 7: S IGURE CREENSHOT OF DVANCED ONFIGURATION Grandstream Device Configuration Password Login All Rights Reserved Grandstream Networks, Inc. 2005-2006 Grandstream Networks, Inc. GXV-3000 User Manual Page 22 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 25: Table 10: Advanced Userc

    The GXV-3000 has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms. Grandstream recommends using the default settings provided. Grandstream does not recommend adjusting these parameters if you are an average user. Incorrect settings will affect the voice qual- ity.

  • Page 26: Configuration

    Flash memory. Note: Grandstream strongly recommends that the user upgrade firmware locally in a LAN envi- ronment if using TFTP to upgrade. Please do NOT interrupt the TFTP upgrade process (espe- cially the power supply) as this might damage the device.

  • Page 27: Configuration

    Default is No. If set to Yes, the call waiting will be disabled. Disable Call Wait- Default is No. if set to Yes, the call waiting tone will be disabled. ing Tone Grandstream Networks, Inc. GXV-3000 User Manual Page 25 of 47 Firmware 1.0.0.7...
  • Page 28 #XX or #X are also valid so leading 0 is not required (but OK). See Quick IP Call Mode for de- tails. Lock keypad up- If set to “Yes”, the configuration changes via keypad are disabled. date Grandstream Networks, Inc. GXV-3000 User Manual Page 26 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 29: Individual Account Settings

    This parameter defines the local SIP port used to listen and transmit. The default value for Account 1 is 5060. It is 5062, 5064 for Account 2 and Account 3. Grandstream Networks, Inc. GXV-3000 User Manual Page 27 of 47 Firmware 1.0.0.7...

  • Page 30: Configuration

    Default: Outgoing – {x+} allows for any outgoing digit. Enable Call Features Default is No. If set to “Yes”, Call transfer, Call Forwarding & Do-Not-Disturb are supported locally provided ITSP support those features. Grandstream Networks, Inc. GXV-3000 User Manual Page 28 of 47 Firmware 1.0.0.7...
  • Page 31 SDP message. Enter the first Vocoder in this list by choosing the appropriate op- tion in “Choice 1”. Similarly, enter the last Vocoder in this list by choosing the appropriate option in “Choice 8”. Grandstream Networks, Inc. GXV-3000 User Manual Page 29 of 47 Firmware 1.0.0.7...
  • Page 32 Preferred Video Coder H.264 or H.263. Codec H.264 is recommended for optimimum bandwidth allocation. Jitter Delay Select desired Jitter Buffer Delay. Default is Medium. Grandstream recommends “High” for a poor network environment. Enable Video When set to “Yes”, video is enabled for all calls, otherwise the video is disabled.

  • Page 33: Aving The Onfiguration Hanges

    The GAPSLITE software package also has a configuration tool to generate device con- figuration files. GAPSLITE is the default for all Grandstream devices. Based on the unique MAC address, GAPSLITE provisions the devices with re-direction settings to point to a customer’s TFTP or HTTP server for further provisioning.

  • Page 34: Software Upgrade & Customization

    TFTP S OCAL ERVER For users who do not have local TFTP server, Grandstream provides a NAT-friendly TFTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the Sup- port/Download section...

  • Page 35: Managing Firmware And Configuration File Download

    60 minutes) to have the devices periodically check for upgrades at pre- scheduled time intervals. By defining different intervals in P193 for different devices, a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time. Grandstream Networks, Inc. GXV-3000 User Manual Page 33 of 47 Firmware 1.0.0.7...

  • Page 36: Gxv Customization

    The screensaver file (image.bin) is limited to 20 images or 320kb whichever limit is reached first. Screen- saver pictures are changed the same way as customized ring tone. Grandstream recommends that you resize pictures using popular photo processing software. The follow- ing screen shots were picture resized with Adobe Photoshop:...

  • Page 37: Figure 10: Screenshot Ofs

    Reboot or Power cycle the phone and wait screensaver image downloaded successfully. CAUTION: Please do not interrupt the power supply during file downloads. You may damage the phone. For users who experience frequent power outages, Grandstream recommends using UPS prior to con- figuration file downloads or firmware flashing. Grandstream Networks, Inc.

  • Page 38: Customized Ring Tones

    USTOMIZED ONES Download the free ring tone generation software @ http://www.grandstream.com/y-ringtone.htm. Please follow the same rules as Screensaver Images to generate the ring tone files and load them into the phone. Ring-tone File Size Files requirements for ring tone conversion: 1.

  • Page 39: Auxiliary Ports

    2. Choose file type “YUV - YUV 4:2:2” and in the option, set image size to 320x234 3. Select the file to view. Connect the GXV-3000 to your TV 12: TV / GXV-3000 D IGURE IAGRAM Grandstream Networks, Inc. GXV-3000 User Manual Page 37 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 40: Headset Jack

    Here are the schemas of the two cables; the plug viewed with Pin side facing user, and PINs as specified above in the diagram: d: SP + c: Mic + a: SP - b: Mic - Grandstream Networks, Inc. GXV-3000 User Manual Page 38 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk...

  • Page 41: Figure 14: Headset Cross - Over

    One End Another End Cross Over Cable (required for Plantronics Headset) a b c d b a d c One End Another End Grandstream Networks, Inc. GXV-3000 User Manual Page 39 of 47 Firmware 1.0.0.7 Updated: 04/2007 VoIPon www.voipon.co.uk sales@voipon.co.uk...

  • Page 42: Video Surveillance

    LAN environment. Advanced users can configure with outside LANs (configuration not recom- mended and not covered in this User Manual). For best results, Grandstream recommends using this feature in the same LAN environment or ensure both monitor PC and phone have a public IP address.

  • Page 43: Restore Factory Default Setting

    Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup/print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect to your VoIP service provider.

  • Page 44: Glossary Of Voip Terms

    DID Direct Inward Dialing. The ability for an outside caller to dial to a PBX extension without going through an attendant or auto-attendant. DSP Digital Signal Processor. A specialized CPU used for digital signal processing. Grandstream prod- ucts all have DSP chips built inside.
  • Page 45 FQDN Fully Qualified Domain Name. A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, Grand- stream is the second-level domain, and and.com is the top level domain.
  • Page 46 SIP Session Initiation Protocol, An IP telephony signaling protocol developed by the IETF (RFC3261). SIP is a text-based protocol suitable for integrated voice-data applications. SIP is designed for voice transmission and uses fewer resources and is considerably less complex than H.323. All Grandstream products are SIP based...
  • Page 47 VoIP Voice over the Internet. VoIP encompasses many protocols. All the protocols do some form of sig- naling of call capabilities and transport of voice data from one point to another. e.g.: SIP, H.323, etc. Grandstream Networks, Inc. GXV-3000 User Manual Page 45 of 47 Firmware 1.0.0.7...

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