Grandstream Networks GXV?3000 User Manual
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Grandstream Networks GXV?3000 User Manual

Ip video phone objectworld unified communications server
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Objectworld Unified Communications Server®
Grandstream GXV‐3000 IP Video Phone User Guide

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  • Page 1 Objectworld Unified Communications Server® Grandstream GXV‐3000 IP Video Phone User Guide...
  • Page 2 © 2001-2009 Objectworld Communications Corp. All rights reserved. Published February 17, 2009 Objectworld, Objectworld Unified Communications Server, Objectworld UC Server, Objectworld UC Client, Objectworld Connect, Objectworld Connect PLUS, IT Telephony, and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp.

  • Page 3: Table Of Contents

    Table of Contents 1 Grandstream GXV-3000 IP Video Phone Overview ....1 Overview ............. . 1 Display Features .

  • Page 5: Grandstream Gxv-3000 Ip Video Phone Overview

    Grandstream GXV-3000 IP Video Phone Overview This document is designed to outline the features and functions of the Grandstream GXV-3000 IP Video phone in relation to the Objectworld Unified Communications Server™. This chapter covers the following topics: • Overview • Display Features •...

  • Page 6: Display Features

    1 Grandstream GXV-3000 IP Video Phone Overview 1.2 Display Features The LCD display disappears when the screensaver is on. If you do not want the LCD display, you can turn it off. Icon LCD Icon Definitions Connectivity Status / SIP Proxy/Server Icon Solid –...
  • Page 7 Display Features Icon LCD Icon Definitions Missed Call Icon The icon appears when you miss a call. The number indicates the number of missed calls. Objectworld Unified Communications Server...

  • Page 8: Key Descriptions

    1 Grandstream GXV-3000 IP Video Phone Overview 1.3 Key Descriptions Key Button Key Button Definitions LINE 1 - LINE 3 Three line keys with LED, which can be configured to different SIP profiles or providers. Use button to select the next menu item when phone is in keypad configuration mode.
  • Page 9 Key Descriptions Key Button Key Button Definitions Enable/disable mute. On an active call, press Mute to mute the call. For more information see “Muting and Unmuting Calls” on page When using in keypad configuration, functions as a Delete key. Activate/deactivate Do Not Disturb (DND) when idle. For more information see “Setting Do Not Disturb”...
  • Page 10 1 Grandstream GXV-3000 IP Video Phone Overview Objectworld Unified Communications Server...

  • Page 11: Using Gxv-3000 Ip Video Phone Features

    Using GXV-3000 IP Video Phone Features This chapter outlines the features that are available on the Grandstream GXV-3000 IP Video phone. UC Server supports the following main features of the Grandstream GXV-3000 IP unless otherwise noted. • Using the GXV-3000 IP Video Phone Call Feature Access Codes •...
  • Page 12 2 Using GXV-3000 IP Video Phone Features The GXV-3000 supports traditional and advanced telephony features provided the server supports them. GXV-3000 Call Features Key Codes Examples and Notes Block Caller ID (for all subsequent calls) Send Caller ID (for all subsequent calls) Block Caller ID (per call) Send Caller ID (per call) Note: This feature code conflicts with the Call...

  • Page 13: Making Calls

    Making Calls GXV-3000 Call Features Key Codes Examples and Notes Forward Calls when Delayed *92 + To forward calls when delayed to extension 300: Forward 1. Dial: Number + # 2. At the dial tone, dial: 3. Press # 4. At the dial tone, hang up. LCD will display “Call FWD Activated.”...
  • Page 14 2 Using GXV-3000 IP Video Phone Features To redial the last phone number dialed 1 Pick up the handset or press SPEAKER/Headset. Alternatively: • Press an available LINE key (activates the speakerphone). The corresponding LED will be red. 2 Press the SEND button to redial the last number called. To make a call using the menu 1 Press the OK button to bring up the Main Menu.
  • Page 15 Making Calls Making a call using an IP address Direct IP calling allows two parties to talk to each other in an ad hoc fashion without a SIP proxy. This kind of VoIP call can be made between two phones if: •...

  • Page 16: Answering Calls

    2 Using GXV-3000 IP Video Phone Features 192.168.0.2 calling 192.168.0.123 -- dial #123 follow by SEND or # 192.168.0.2: dial #3 and #03 and #003 results in the same call -- call 192.168.0.3 2.3 Answering Calls NOTE: To send an incoming call directly to voice mail, press MUTE/ DEL to reject the call and forward it to voice mail.

  • Page 17: Muting And Unmuting Calls

    Muting and Unmuting Calls 4 Press DIAL. The call is removed from the hold position, and put in the park position. To answer a parked call 1 Typically, a company announcement informs you that a call is on hold for you. 2 Dial *98.

  • Page 18: Transferring Calls

    2 Using GXV-3000 IP Video Phone Features To toggle a video conference • Once a 3-way conference is established, press the CONF key to toggle between two video users for video. To cancel a conference • If after pressing the CONF button you decide not to conference anyone, press CONF again to cancel the operation.

  • Page 19: Ending Calls

    Ending Calls To cancel a transfer • Press TRNF again to cancel the transfer. Alternatively, press HOLD to hold the line. 2.8 Ending Calls To end a call • To end a call, hang up the phone. The phone status icon on the display will be off, when the handset is on-hook. To end a call on speakerphone •...

  • Page 20: Changing The Volume

    2 Using GXV-3000 IP Video Phone Features 4 At the dial tone hang up. The LCD will display “Call FWD Activated.” To cancel forwarding all calls 1 Dial *73. 2 At the dial tone hang up. “Call FWD Activated” will disappear. To forward calls when busy 1 Dial *90.

  • Page 21: Setting Do Not Disturb

    Setting Do Not Disturb To change the ring volume 1 Press OK to enter the Main Menu. 2 Using the arrow keys navigate to User Preferences, and press OK. 3 Select Ring Volume. 4 Press the arrow keys to hear and adjust the ring tone volume. 5 Press OK to select.

  • Page 22: Accessing Call Lists

    2 Using GXV-3000 IP Video Phone Features 2.14 Accessing Call Lists You can view a list of incoming, outgoing, and missed calls. You can also delete an entry from a call list. To call a number from a call list 1 Press OK to enter the Main Menu.
  • Page 23 Accessing Voice Mail 3 Check missed calls using the menu. Objectworld Unified Communications Server...
  • Page 24 2 Using GXV-3000 IP Video Phone Features Objectworld Unified Communications Server...

  • Page 25: Using Uc Server Features

    Using UC Server Features This chapter outlines the phone features that are available with UC Server. The UC Server call feature access codes are summarized in the following section: • Using the UC Server Call Feature Access Codes UC Server supports the following features listed below. •...
  • Page 26 3 Using UC Server Features UC Server Call Features Key Codes Examples and Notes Transfer a call to a call queue *80 + queue# To enter queue 500, dial: Use this feature to transfer a caller to a *80500 preconfigured departmental call queue. If no agents logged into the queue are To transfer a caller to queue 500: available to take the call, the caller is put on...
  • Page 27 Using the UC Server Call Feature Access Codes UC Server Call Features Key Codes Examples and Notes Picking up Other Calls Picking up Calls Ringing at Another *78 + extension To pickup a call that is ringing at extension Extension 300, dial: Ringing call pickup allows you to pickup a *78300...

  • Page 28: Parking Calls And Picking Up Parked Calls

    3 Using UC Server Features UC Server Call Features Key Codes Examples and Notes Paging Contact your system administrator for instructions on sending recorded pages. Sending a Live Page To send a live page You can send a live page. 1.

  • Page 29: Picking Up Calls Ringing At Another Extension

    Picking up Calls Ringing at Another Extension 4 Press DIAL. The call is removed from the hold position, and put in the system park position. To park a call at a selected park number 1 Put the current call on hold. NOTE: If your phone has more than one identity assigned to it, then Transfer the call instead of putting it on hold.

  • Page 30: Using The Uc Server Conference Bridge

    3 Using UC Server Features This feature also allows for night bell support. Many small companies have an audible bell that rings after business hours. Night bell support can also allow employees to contact security after hours. This feature can allow employees, for example on manufacturing floors, who are not stationed at a particular desk to answer any telephone.

  • Page 31: Queuing Calls

    Queuing Calls Conference option list When you press * during a conference, the following options are available. The available options depend on at which point during the conference you press *. Only relevant options are available. • Press 1 to mute yourself. Response: “You are now muted.” •...
  • Page 32 3 Using UC Server Features Logging in and out of a call queue NOTE: The call queuing codes, in particular, the code to Log out of a call queue (*82) conflicts with one of the Grandstream feature codes, Send Caller ID. Therefore your system administrator may have changed the call queuing codes from their default values listed below.

  • Page 33: Paging

    Paging 3 Hang up. To set your agent status to available 1 Dial *83. 2 Press "0" at the prompt. 3 Hang up. Checking your agent status in a call queue You can check your agent status to verify whether you're currently logged into a call queue, whether your status is set to temporarily unavailable, or whether you're currently logged out of the call queue.
  • Page 34 3 Using UC Server Features Objectworld Unified Communications Server...
  • Page 35 Objectworld Unified Communications Server...

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