Troubleshooting Checklist - Fujitsu ScanSnap fi-5110EOXM Operator's Manual

5.2

Troubleshooting Checklist

This section describes common problems that may occur while using ScanSnap and how to correct
them.
Please check the following items before requesting repair service.
If you cannot solve the problem after checking the following items, contact an authorized
FUJITSU scanner service provider.
Symptom
The scanner cannot be
turned on.
72
Check This Item
Is the AC/USB cable and
the AC adapter connected
correctly?
Is the paper chute cover
closed? (The scanner's
power is controlled by
closing/opening the paper
chute cover.)
Has the Mac OS fully
loaded?
(This scanner's power is
controlled by turning on/off
the computer.)
Did you press the [POWER]
button to turn off the scan-
ner? (The scanner can be
turned off by pressing the
[POWER] button when the
paper chute cover is
opened.)
Did you restart the computer
from the sleep mode? The
scanner's power is not com-
patible with the sleep mode.
Due to that, when the com-
puter goes into the sleep
mode, the computer's
power and the scanner's
power is cut off automati-
cally. When the computer
recovers from the sleep
mode, the scanner's power
remains off.
Remedy
Connect the AC/USB cable and AC adapter
correctly.
Disconnect and then re-connect the AC cable
and AC adapter.
Open the paper chute cover.
Please wait until Mac OS X has started up
completely. The LED might be off when
Mac OS X is starting up or in the sleep mode.
Press the [POWER] button for more than 1
second.
Press the [POWER] button for more than 1
second, and turn on the power manually.