Ricoh Aficio SP C730DN User Manual page 79

• Access the printer using a Web browser, log in as an Administrator on Web Image Monitor, and
then confirm the following settings in [Auto Email Notification]:
• Device Email Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
• Access the printer using a Web browser, log in as an Administrator on the Web Image Monitor,
and then confirm the settings of the SMTP server in [E-mail]. For details about the settings, see Web
Image Monitor Help.
• When the power is turned off before an e-mail is transmitted, the e-mail will not be received.
• Check the e-mail address. Check the printer's operation history using Web Image Monitor's System
Log menu in [Network]. If the e-mail was sent but not received, the destination may be incorrect.
Also, check for error e-mail information sent from the e-mail server.
The setting for [Auto E-mail Notify] on the System Menu was changed from [Off] to [On],
but e-mail is not arriving.
• After changing the setting, turn the printer's power off and then back on again.
Error notification e-mail was received, but no error-solved e-mail is received.
• Check that e-mail was set for sending using Web Image Monitor's [Auto Email Notification] at the
time the error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [Auto
Email Notification] and set [Notify when error:] to [Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.
• If the power of the printer is turned off after an alert occurs, and the alert is resolved during the time
the power is off, no Alert-resolved e-mail is sent.
Alert Occurrence and Alert Resolving are set for sending e-mail, but while no Alert
Occurrence mail is received, an Alert-resolved e-mail is received.
• Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-
resolved e-mail is sent.
The Alert-notification level was changed, and e-mail stopped arriving.
• If an Alert-notification e-mail set with the earlier notification level arrives, later e-mail will not be
sent, even if the notification level is changed thereafter.
When no date information is included in sent e-mail, the mail server malfunctions.
• Configure the setting for obtaining time information from the SNTP server. Refer to Web Image
Monitor's Help for the settings.
Other Printing Problems
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