Ricoh Aficio SP C232DN Field Service Manual
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Ricoh Aficio SP C232DN Field Service Manual

Model pe-p1e machine code: m035/m036 printers
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Model PE-P1E
Machine Code:
M035/M036 Printers
Field Service Manual
February 2009
Subject to change

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Summary of Contents for Ricoh Aficio SP C232DN

  • Page 1 Model PE-P1E Machine Code: M035/M036 Printers Field Service Manual February 2009 Subject to change...

  • Page 3: Safety Notices

    Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the printer and peripherals, make sure that the printer power cord is unplugged. 2. The wall outlet should be near the printer and easily accessible. 3.

  • Page 4: Laser Safety

    Laser Safety The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser chassis is not repairable in the field.

  • Page 5: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed Trademarks ® ® ®...

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Important Safety Notices..........................1 Laser Safety..............................2 Symbols, Abbreviations and Trademarks......................3 Trademarks..............................3 1. Product Information Specifications..............................7 Machine Overview.............................8 Component Layout............................8 Paper Path...............................9 Drive Layout..............................10 Machine Configuration............................12 Guidance for Those Who are Familiar with Predecessor Products..............13 2. Installation Installation Requirements..........................15 Environment..............................15 Machine level...............................16...
  • Page 7 Laser Optics Housing Unit...........................28 AIO Cartridge..............................33 AIO Cartridge (All In One Cartridge) .......................33 Black AIO Motor............................33 Color AIO Motor............................36 Image Transfer..............................38 Image Transfer Belt Unit..........................38 ITB (Image Transfer Belt) Cleaning Unit.....................39 Agitator Motor.............................40 ITB (Image Transfer Belt) Contact Motor....................42 ITB (Image Transfer Belt) Contact Sensor....................43 TM (Toner Mark) Sensor Base........................44 Waste Toner Bottle Set Sensor........................45 Waste Toner Overflow Sensor........................46...
  • Page 8 Controller Board............................64 EGB (Engine Board)............................65 Interlock Switches............................67 Fusing Fan Motor............................67 LSU Fan Motor.............................68 ID Chip Board..............................69 PSU................................70 High Voltage Power Supply Board......................72 Temperature/Humidity Sensor........................73 Duplex Motor (M036 only)........................73 EEPROM...............................74 5. System Maintenance Reference Service Program...............................77 Overview..............................77 Configuration and Test Page Information......................78 Overview..............................78 Error Log ..............................79 Counter and Coverage ..........................80...

  • Page 9: Product Information

    1. Product Information Specifications See "Appendices" for the following information: • "General Specifications" • "Supported Paper Sizes"...

  • Page 10: Machine Overview

    1. Product Information Machine Overview Component Layout 1. Laser Optics Housing Unit 9. Registration Roller 2. Print Cartridge (AIO) 10. By-pass 3. Development Roller (AIO) 11. Paper Feed Roller 4. Paper Exit 12. ITB (Image Transfer Belt) Unit 5. Fusing Unit 13.

  • Page 11: Paper Path

    Machine Overview Paper Path 1. Paper path from tray 1 2. Duplex path (M036 only) 3. By-pass tray 4. Paper path from tray 2 (optional)

  • Page 12: Drive Layout

    1. Product Information Drive Layout 1. Color AIO Motor 5. Registration Clutch 2. Black AIO Motor 6. Paper Feed Clutch 3. Duplex Motor (M036 only) 7. Agitator Motor 4. Transport/Fusing Motor 8. ITB (Image Transfer Belt) Contact Motor • Color AIO Motor: This drives the color AIOs (Cyan, Magenta and Yellow) •...
  • Page 13 Machine Overview • Paper Feed Clutch: This transfers drive from the transport/ fusing motor to the paper feed roller. • Agitator Motor: This moves the agitators in the waste toner bottle. • ITB Contact Motor: This moves the ITB into contact with and away from the color OPCs.

  • Page 14: Machine Configuration

    1. Product Information Machine Configuration Duplex Optional Optional Models Memory Tray (G849) Unit PE-P1Eb (M035) Manual 500x1 PE-P1Ec (M036) Auto 500x1...

  • Page 15: Guidance For Those Who Are Familiar With Predecessor Products

    Guidance for Those Who are Familiar with Predecessor Products Guidance for Those Who are Familiar with Predecessor Products The M035/M036 series models are similar to the G165/G166/G167 series. If you have experience with those products, the following information will be of help when you read this manual. Different Points from Previous Products M035/M036 G165/G166/G167...
  • Page 16 1. Product Information...

  • Page 17: Installation

    2. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight) 4. Ventilation: 3 times/hr/person 5. Do not put the machine in areas that get sudden temperature changes. This includes: •...

  • Page 18: Machine Level

    2. Installation Machine level Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level Machine Space Requirement Put the printer near the power source with these clearances: Right side [A]: Over 10 cm (4.0") Front [B]: Over 70 cm (27.5") Left side [C]:...

  • Page 19: Installation Procedure

    Installation Requirements Do not set anything on the power cord. Installation Procedure Refer to the Quick Installation Guide for details about installing the printer.
  • Page 20 2. Installation...

  • Page 21: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance See "Appendices" for the "User Replaceable Items".
  • Page 22 3. Preventive Maintenance...

  • Page 23: Replacement And Adjustment

    4. Replacement and Adjustment Before You Start • If there are printer jobs in the printer, print out all jobs in the printer buffer. • Turn off the main power switch and unplug the printer before you do the procedures in this section.

  • Page 24: Special Tools

    4. Replacement and Adjustment Special Tools • PC: Windows 2000/XP/Vista, Windows Server 2003/2003 R2, or Mac OS X. • USB cable or Crossover cable...

  • Page 25: Exterior Covers

    Exterior Covers Exterior Covers • Turn off the main power switch and unplug the printer before you do the procedures in this section. Rear Cover 1. Rear tray cover [A] (hooks) 2. Interface cover [B] (hooks) 3. Rear cover [C] ( x 3)

  • Page 26: Operation Panel

    4. Replacement and Adjustment Operation Panel 1. Open the top cover [A]. 2. Open the front cover [B]. 3. Front harness cover [C] ( x 1)

  • Page 27: Right Cover

    Exterior Covers 4. Operation panel [D] ( x 1, x 1) Right Cover 1. Rear cover ( p.23) 2. Operation panel ( p.24) 3. Right cover [A] ( x 4) • Top front screw: M3x8, others: M4x10 Left Cover 1. Rear cover ( p.23)

  • Page 28: Front Cover Unit

    4. Replacement and Adjustment 2. Operation panel ( p.24) 3. Left cover [A] ( x 3, hook at arrow mark) • Top front screw: M3x8, others: M4x10 Front Cover Unit 1. Rear cover ( p.23) 2. Operation panel ( p.24) 3.
  • Page 29 Exterior Covers 6. Remove a spring [B] ( x 1) • Never remove the spring with the front cover open. • If removing the spring which is extending, it may leap to the unexpected direction and cause a slight injury. 7.

  • Page 30: Laser Optics

    4. Replacement and Adjustment Laser Optics • Turn off the main power switch and unplug the printer before beginning any of the procedures in this section. Laser beams can cause serious eye injury. Caution Decal Location Caution decals are attached as shown below. •...
  • Page 31 Laser Optics 4. Disconnect the three harnesses from CN301, 302 and 303 on the EGB ( x 3). 5. Open the top cover [A]. 6. Lift up the hook [B] of the harness guide at the rear-left frame and slide the harness guide to the right.
  • Page 32 4. Replacement and Adjustment 7. Remove the springs [D] (left side and right side). 8. Stoppers [C] ( x 2 each; left side and right side) 9. Remove the laser optics housing unit [E] from the top cover and place it on the main body. •...
  • Page 33 Laser Optics 10. Take out the harnesses [F] ( x 1). 11. Pull out the harnesses from the rear side. 12. Remove the laser optics housing unit. After replacing the laser optics housing unit • Do the following step 4 with the front cover of the printer open.
  • Page 34 4. Replacement and Adjustment 1. Open the front cover and turn on the printer. 2. Look for the lot number [A] attached to the new laser optics housing unit. Then look for this lot number on the information sheet (this sheet will be released separately, and will contain lists of input data for each lot number) Input the data for this lot number from the information sheets with steps 3 to 7 below.

  • Page 35: Aio Cartridge

    AIO Cartridge AIO Cartridge AIO Cartridge (All In One Cartridge) 1. Open the top cover. 2. AIO cartridge [A] Black AIO Motor 1. Left cover ( p.25) 2. Disconnect the fusing connector [A] and remove the fusing relay harness [B] (hooks).
  • Page 36 4. Replacement and Adjustment 3. Fusing harness guide [C] ( x 2) 4. Disconnect the connectors shown by arrows in the above picture and release all harnesses on the harness guide [D]. 5. Harness guide [D] ( x 4) 6. Interlock switch base ( p.67 "Interlock Switches") 7.
  • Page 37 AIO Cartridge 9. LSU fan motor base [E] ( x 2, x 1) 10. Drive unit [F] ( x 4) 11. Drive unit guide [G] ( x 3)

  • Page 38: Color Aio Motor

    4. Replacement and Adjustment 12. Black AIO gear [H] (snap ring x 1) 13. ITB gear [I] (snap ring x 1) 14. Black AIO motor [J] ( x 3) Color AIO Motor 1. Drive unit ( p.33 "Black AIO Motor") 2.
  • Page 39 AIO Cartridge 4. Color AIO motor [C] ( x 3)

  • Page 40: Image Transfer

    4. Replacement and Adjustment Image Transfer Image Transfer Belt Unit 1. Remove all the AIO cartridges ( p.33). 2. Transfer unit ( p.48) 3. Pull out the waste toner bottle [A]. 4. Release the hook [B] under the guide plate. 5.

  • Page 41: Itb (Image Transfer Belt) Cleaning Unit

    Image Transfer 6. Pull out the image transfer belt unit [D] ( x 2). After replacing the image transfer belt unit • Do the following step 2 with the front cover of the printer open. 1. Open the front cover and turn on the printer. 2.

  • Page 42: Agitator Motor

    4. Replacement and Adjustment 2. Left handle [A] (hook, bushing x 1) 3. Right handle [B] (hook, bushing x 1) 4. ITB cleaning unit [C] ( x 2) Agitator Motor 1. Right cover ( p.23)
  • Page 43 Image Transfer 2. Motor bracket [A] ( x 2) 3. Agitator motor assembly [B] ( x 1, x 1)

  • Page 44: Itb (Image Transfer Belt) Contact Motor

    4. Replacement and Adjustment 4. Agitator motor [C] ( x 2) ITB (Image Transfer Belt) Contact Motor 1. Agitator motor ( p.40) 2. Release the wire [A]. 3. ITB contact motor assembly [B] ( x 1, x 1)

  • Page 45: Itb (Image Transfer Belt) Contact Sensor

    Image Transfer 4. ITB contact motor [C] ( x 2) ITB (Image Transfer Belt) Contact Sensor 1. Right cover ( p.25) 2. High voltage power supply board ( p.72) 3. ITB contact sensor assembly [A] ( x 1, x 1)

  • Page 46: Tm (Toner Mark) Sensor Base

    4. Replacement and Adjustment 4. ITB contact sensor [B] (hooks) TM (Toner Mark) Sensor Base 1. Open the top cover. 2. Remove all AIO cartridges ( p.33). 3. Slide the ITB unit to the front side or remove it. 4. Rear cover ( p.25) 5.

  • Page 47: Waste Toner Bottle Set Sensor

    Image Transfer 8. Harness cover [A] (hook) 9. TM sensor base [B] Waste Toner Bottle Set Sensor 1. Remove all AIO cartridges. ( p.33) 2. Image transfer belt unit ( p.38) 3. EGB ( p.65) 4. Remove two screws [A] for the waste toner sensor base.

  • Page 48: Waste Toner Overflow Sensor

    4. Replacement and Adjustment 5. Waste toner sensor base [B] 6. Remove the mylar fixing three hooks of the waste toner bottle set sensor. 7. Waste toner bottle set sensor [C] (hooks, x 1) • When reinstalling the waste toner bottle set sensor, connect it to the white connector of the harness. Waste Toner Overflow Sensor 1.
  • Page 49 Image Transfer 5. Remove the mylar fixing three hooks of the waste toner bottle set sensor. 6. Waste toner overflow sensor [A] (hooks, x 1) • When reinstalling the waste toner overflow sensor, connect it to the black connector of the harness.

  • Page 50: Paper Transfer

    4. Replacement and Adjustment Paper Transfer Transfer Unit 1. Open the front cover. 2. Release the locks [A]. 3. Transfer unit [B] Transfer Roller 1. Transfer Unit ( p.48) 2. Release the two hooks [A] at both sides of the transfer unit.
  • Page 51 Paper Transfer 3. Open the transfer roller unit [B] and remove it. 4. Transfer roller assembly [C] ( x 2) 5. Release the holder [D] at the left side of the transfer roller unit (hook). 6. Transfer roller [E]...

  • Page 52: Registration Roller

    4. Replacement and Adjustment Registration Roller 1. Transfer unit ( p.48) 2. Transfer roller unit ( p.48) 3. Tension springs [A] (both sides) 4. Registration idle roller [B] ( x 2, gear x 1, bushing x 2) 5. Registration roller [C] ( x 2, gear x 2, bushing x 2) Reassembling the registration roller unit When installing the tension spring, make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown above [A].

  • Page 53: Registration Sensor

    Paper Transfer Registration Sensor 1. Rear cover ( p.23) 2. Right Cover ( p.25) 3. Registration sensor assembly [A] ( x 1, x 1) 4. Registration sensor [B] (hooks) Registration Clutch 1. Rear cover ( p.23) 2. Left cover ( p.25) 3.
  • Page 54 4. Replacement and Adjustment 4. Registration clutch [A] ( x 1)

  • Page 55: Image Fusing

    Image Fusing Image Fusing • Make sure that the fusing unit is cool before you touch it. The fusing unit can be very hot. • Make sure to restore the insulators, shields, etc after you service the fusing unit. Fusing Unit 1.

  • Page 56: Fusing Lamp

    4. Replacement and Adjustment 6. Fusing unit [D] ( x 2) Fusing Lamp 1. Fusing unit ( p.53) 2. Fusing front cover [A] ( x 4) 3. Fusing lamp [B] ( x 2, ground cable x 1)

  • Page 57: Transport/Fusing Motor

    Image Fusing When Reinstalling the Fusing Lamp The terminal [A], which shows the voltage and power ratings, must be placed at the left side of the fusing unit (fusing cable side). Transport/Fusing Motor 1. Rear cover ( p.23) 2. Left cover ( p.25) 3.
  • Page 58 4. Replacement and Adjustment 6. Transport/Fusing motor assembly [D] ( x 3, x 3, ground plate x 1) 7. Transport/Fusing motor [E] ( x 3)

  • Page 59: Paper Feed

    Paper Feed Paper Feed Paper Feed Clutch 1. Rear cover ( p.23) 2. Left cover ( p.25) 3. Disconnect the fusing relay harness [A] (hook). 4. Paper feed clutch [B] ( x 1, x 1) Paper Feed Roller 1. Remove all the AIO cartridges. 2.

  • Page 60: Separation Pad

    4. Replacement and Adjustment 8. Stand the printer with the rear side facing the table. 9. Slide the paper feed shaft [A] to the left side ( x 2). 10. Paper feed roller [B] (hook) Separation Pad 1. Pull out the tray.

  • Page 61: Paper End Sensor

    Paper Feed 2. Push down the bottom plate [A]. 3. Separation pad [B] (hooks, spring x 1) • When reinstalling the separation pad, make sure that the mylar [C] is not placed under the separation pad. The right side image above shows incorrect installation. Paper End Sensor 1.
  • Page 62 4. Replacement and Adjustment 4. Paper end sensor assembly [A] ( x 1) 5. Paper end sensor [B] (hooks)

  • Page 63: Paper Exit

    Paper Exit Paper Exit Paper Exit Roller 1. Operation panel ( p.24) 2. Remove the bushing [A] ( x 1) 3. Move the bushing [B] to the left side ( x 1). 4. Paper exit roller [C] 5. Remove the four exit guides [D], gear [E] ( x 1) and bushing [F].

  • Page 64: Paper Exit Sensor

    4. Replacement and Adjustment When reinstalling the paper exit roller Make sure that the ground wire [A] from the discharge sheet touches the ground plate [B] on the printer after reinstalling the paper exit roller. Paper Exit Sensor 1. Rear cover ( p.23) 2.
  • Page 65 Paper Exit 4. Mylar [C] • This mylar is necessary for reinstalling the paper exit sensor. 5. Paper exit sensor [D] (hooks, x 1)

  • Page 66: Electrical Components

    4. Replacement and Adjustment Electrical Components Controller Board 1. Rear cover ( p.23) 2. Controller box cover [A] ( x 7) 3. Interface bracket [B] ( x 2)

  • Page 67: Egb (Engine Board)

    Electrical Components 4. Controller board [C] ( x 6) EGB (Engine Board) 1. Rear cover ( p.23) 2. Controller board ( p.64) 3. EGB [A] ( x 6, all...
  • Page 68 4. Replacement and Adjustment 4. EEPROM [B] When installing the new EGB 1. Remove the EEPROM from the old EGB. 2. Install it on the new EGB with the mark [A] pointing to the left side of the board after you replace the EGB.

  • Page 69: Interlock Switches

    Electrical Components Interlock Switches 1. Operation panel ( p.24) 2. Rear cover ( p.23) 3. Left cover ( p.25) 4. Interlock switch base [A] ( x 4, all • Removing the spring [B] first makes this procedure easier. • Remove all the connectors after the interlock switch base has been removed. 5.

  • Page 70: Lsu Fan Motor

    4. Replacement and Adjustment 2. Rear cover ( p.23) 3. Left cover ( p.25) 4. Interlock switch base ( p.67) 5. Fusing fan base [A] ( x 2, x 1) 6. Fusing fan motor [B] (hooks, x 1) • Install the fusing fan motor with its decal facing the outside of the machine. LSU Fan Motor 1.

  • Page 71: Id Chip Board

    Electrical Components 4. LSU fan motor [A] (hooks, x 1) • Install the LSU fan motor with its decal facing the outside of the machine. ID Chip Board 1. Operation panel ( p.24) 2. Rear cover ( p.23) 3. Left cover ( p.25) 4.

  • Page 72: Psu

    4. Replacement and Adjustment 10. LSU fan base [A] ( x 2, x 1) 11. ID Chip Board [B] ( x 3) 1. Operation panel ( p.24) 2. Rear cover ( p.23) 3. Left cover ( p.25) 4. Drive unit ( p.33) 5.
  • Page 73 Electrical Components 9. Power switch assembly [D] ( x 3, x 2) 10. PSU assembly [E] ( x 4, all 11. PSU [F] ( x 4) • There are two types of PSUs for this model. Do not install a wrong PSU in the machine.

  • Page 74: High Voltage Power Supply Board

    4. Replacement and Adjustment • PSU has yellow [a] on the transistor is for NA models and PSU has green [b] on the transistor is for EU models. Fuse There is the removable fuse on the PSU. Fuse No. Rating FU101: NA 15 A, 125V FU101: EU, ASIA...

  • Page 75: Temperature/Humidity Sensor

    Electrical Components Temperature/Humidity Sensor 1. Operation panel ( p.24) 2. Rear cover ( p.23) 3. Right cover ( p.25) 4. Temperature/Humidity sensor [A] ( x 1, x 1) Duplex Motor (M036 only) 1. Operation panel ( p.24) 2. Rear cover ( p.23) 3.

  • Page 76: Eeprom

    4. Replacement and Adjustment 5. Duplex timing belt [B] 6. Left bracket [C] ( x 4) 7. Duplex motor [D] ( x 2, x 1) EEPROM • Replacement and Reinstallation procedures for the EEPROM are included in the "EGB (Engine Board)" replacement procedure.
  • Page 77 Electrical Components 2. Access the "SP Mode 2" tab. 3. Click the "Init Engine EEPROM" button to initialize the EEPROM. 4. Input the serial number in the "Serial No." box. • Ask your supervisor about how to input the serial number in its box. 5.
  • Page 78 4. Replacement and Adjustment 9. Click the "SP Mode 2" tab. 10. Input the LSU (laser optics housing unit) setting values in the "LSU Adjustment" box. 11. Turn off the machine. 12. Turn on the machine with the front cover open. 13.

  • Page 79: System Maintenance Reference

    5. System Maintenance Reference Service Program See "Appendices" for "Smart Organizing Monitor" or “Service Program with Operation Panel” Overview There are two ways to execute the service program. One is to launch the SOM (Smart Organizing Monitor), which is provided with the printer driver, from your computer. The other is to execute the service program with the operation panel.

  • Page 80: Configuration And Test Page Information

    5. System Maintenance Reference Configuration and Test Page Information Overview The configuration page and test page for this model have information about the machine's status. Print this sheet as shown below. Check the configuration page or test page when doing machine maintenance. To Print the Configuration Page from the Machine Before turning on the machine 1.

  • Page 81: Error Log

    Configuration and Test Page Information To Print the Test Page from the SOM 1. Turn on the machine and the PC. 2. Start "Smart Organizing Monitor". 3. Select "Test Page" in "List/Test Print" on the "User Tools" tab. 4. Click "Print", and then "Yes". The test page is printed.

  • Page 82: Counter And Coverage

    5. System Maintenance Reference Counter and Coverage Configuration Page The configuration page for the printer models has the paper jam, coverage and consumed AIO counters in the bottom line, but these counter names are not printed on the configuration page. These counters give the following information;...
  • Page 83 Configuration and Test Page Information Test Page The page counters for each color are printed at the bottom of the test page. • [A]: Total counter • [B]: Color counter • [C]: B&W counter...

  • Page 84: Firmware Updating

    5. System Maintenance Reference Firmware Updating • Do not turn off the main power of the machine during the firmware updating. If doing so, the engine board or controller board may be damaged. Printer Model Controller Firmware 1. Start SOM. 2.
  • Page 85 Firmware Updating • Ask your supervisor for the access code. 4. Click the "Printer Firmware Update" button on the "Maintenance" tab. 5. Seek the location of the update file and select it, and then click the "Open" button.
  • Page 86 5. System Maintenance Reference 6. SOM shows "Controller FW updating..." and the Alert LED (red) on the printer starts blinking. (The Ready LED remains lit.) 7. Wait for a few minutes. 8. When the update has finished, SOM shows "Controller FW download completed." and the Ready LED (green) on the printer starts blinking.
  • Page 87 Firmware Updating • If "Controller FW download completed" does not appear, the download failed. Try again. You can also switch from an Ethernet connection to a USB connection and see if that works. If you still cannot download the firmware, it may be necessary to change the EGB and/or the controller board.

  • Page 88: Boot Loader Firmware

    5. System Maintenance Reference • If "Engine FW download completed" does not appear, the download failed. Try again. You can also switch from an Ethernet connection to a USB connection and see if that works. If you still cannot download the firmware, it may be necessary to change the EGB and/or the controller board.

  • Page 89: Troubleshooting

    6. Troubleshooting Troubleshooting Guide See "Appendices" for the following information: • Error Messages • Service Call Conditions...

  • Page 90: Image Problems

    6. Troubleshooting Image Problems Overview Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). • Abnormal image at 24-mm intervals: Paper feed roller •...
  • Page 91 Image Problems Printer Driver Setting for Printing a Sample 1. Click "Properties" on the printer driver.
  • Page 92 6. Troubleshooting 2. Click the "Print Quality" tab. 3. Check "Manual" in the color setting. 4. Click "Advanced…". 5. Select "Off" from the pull-down menu in "Color Profile" in the "Text" area. 6. Select "Off" from the pull-down menu in "Color Profile" in the "Graphics" area. 7.

  • Page 93: Index

    Model PE-P1E Machine Code: M035/M036 Appendices February 2009 Subject to change...
  • Page 95 TABLE OF CONTENTS 1. Appendix: Specifications General Specifications............................3 Engine................................3 Option................................5 Supported Paper Sizes............................6 2. Appendix: Preventive Maintenance Preventive Maintenance.............................9 User Replaceable Items..........................9 3. Appendix: Troubleshooting Guide Error Messages..............................11 Overview..............................11 Error Messages List............................11 Service Call Conditions...........................15 Summary...............................15 Engine SC..............................15 Controller SC..............................22 4.

  • Page 97: Appendix: Specifications

    1. Appendix: Specifications General Specifications Engine PE-P1Eb: M035, PE- P1Ec: M036 Type Desktop Laser beam scanning and electro-photographic printing Technology Mono-component toner development 4-drum tandem method 600 × 600 dpi Speed (1bit) Resolution (dpi, bit/pixel) 600 × 600 dpi Standard (2bits) 600 ×...
  • Page 98 1. Appendix: Specifications Std Tray 250 sheets (80 g/m Standard Bypass tray 1 sheet Input capacity Op. Paper Paper Feed 500 sheets (80 g/m ) x 1 Tray Unit Up to 751 sheets Output Standard Face down Up to 150 sheets (A4/LT or 80g/m , 20lb) capacity Tray...
  • Page 99 General Specifications Max. 1300W or less Power Consumption Energy Saver 15 W or less Warm-up Time 48 sec or less (from power on) Sleep Mode 48 sec (Uses approx 15W) Energy Save Mode Low Power Mode 10 sec (Uses approx 100W) Option Paper Feed Unit Paper Size...
  • Page 100 1. Appendix: Specifications Supported Paper Sizes Supported and the size is molded in the tray. Need to select paper size by operation panel/driver. Supported but size is not molded in the tray. Need to select paper size by operation panel/driver. Need to input paper size by operation panel and driver.
  • Page 101 Supported Paper Sizes Input Tray SEF/ Auto. Type Size Standard Option Bypass Dup. Tray Tray 11" x 17" Legal 8 1/2”x14” 8 1/2”x11” Letter 11”x 8 1/2” 5 1/2” x 8 Half Letter 1/2” Plain Paper 7 1/4”x10 1/2” Executive 10 1/2”x7 1/4”...
  • Page 102 1. Appendix: Specifications Input Tray SEF/ Auto. Type Size Standard Option Bypass Dup. Tray Tray 90-216mm Width (3.6”x 8.5”) 148 – Custom 356mm Length (5.8”x 14.24”)

  • Page 103: Appendix: Preventive Maintenance

    2. Appendix: Preventive Maintenance Preventive Maintenance User Replaceable Items Item Yield Starter: Approx. 1.0 k prints/cartridge Print Cartridge (AIO) Short: Approx. 2.5 k prints/cartridge Long: 6.5 k for BK, 6.0 k for CMY (prints/cartridge) Approx. 25 k prints/ bottle Waste Toner Bottle (See condition 5) Condition: 1.
  • Page 104 2. Appendix: Preventive Maintenance...

  • Page 105: Appendix: Troubleshooting Guide

    3. Appendix: Troubleshooting Guide Error Messages Overview The error messages will be displayed on the LCD if the machine has a problem. These can be recovered by a customer. Error Messages List Cover Open The front or top cover is open. 1.
  • Page 106 3. Appendix: Troubleshooting Guide Waste Toner Bottle Set Error • Waste toner bottle not set • Disconnected or defective harness of the waste toner bottle set sensor • Defective waste toner bottle set sensor 1. Install the waste toner bottle. 2.
  • Page 107 Error Messages Inner Jam Error: Registration/ Paper Exit A sheet of paper stays at the registration sensor or paper exit sensor. • Paper slipped • Paper double feed Remove the paper jam at the registration sensor or paper exit sensor. Paper Exit Jam Error: Paper Exit/ Fusing Unit A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit.
  • Page 108 3. Appendix: Troubleshooting Guide • Cyan toner near-end or end Replace the Cyan AIO. Toner Near End: Yellow AIO Toner End: Yellow AIO • Yellow toner near-end or end Replace the yellow AIO. Waste Toner Bottle: Near Full Waste Toner Bottle: Full •...
  • Page 109 Service Call Conditions Service Call Conditions Summary This printer issues an SC (Service Call) code if an error occurs on the printer. The error code can be seen on the operation panel. Make sure that you understand the following points; 1.
  • Page 110 3. Appendix: Troubleshooting Guide SC 3xx (Charge Error) High voltage power output error The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit). • Disconnected or defective high voltage harness •...
  • Page 111 Service Call Conditions SC 4xx (Image Transfer and Transfer Error) ITB (Image Transfer Belt) Unit: Home Position Error • The ITB contact sensor does not detect the home position of the ITB for 5 seconds after the ITB unit initialization has been done. ITB (Image Transfer Belt) Unit: Contact Position Error •...
  • Page 112 3. Appendix: Troubleshooting Guide ITB (Image Transfer Belt) Unit Set Error The TM sensor does not detect the reflection from the ITB. • No ITB unit in the printer • Dirty TM sensor 1. Check the installation of the ITB unit. 2.
  • Page 113 Service Call Conditions Fusing Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. • Disconnected or defective motor harness. •...
  • Page 114 3. Appendix: Troubleshooting Guide High Temperature Detection Error This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255°C or thermistor (end) detects 245°C. • The thermistor (center) detects a 3°C increment or more for five seconds at 220°C or more or the thermistor (end) detects a 4°C increment or more for five seconds at 210°C or more.
  • Page 115 Service Call Conditions Low Temperature Error The center thermistor detects 100°C or less for 4 seconds. • Defective fusing lamp • Defective thermistor 1. Replace the fusing unit. 2. Replace the fusing lamp. • Execute "Engine Maintenance Menu" to recover the printer after completing the recovery procedure.
  • Page 116 3. Appendix: Troubleshooting Guide SC 6xx (Communication and Other Error) EEPROM Error An unexpected value exists in the initialization flag of the EEPROM • EEPROM not initialized • Defective EEPROM 1. Initialize the EEPROM. 2. Replace the EEPROM. 3. Replace the EGB. GAVD Communication Error The ID of the GAVD is not identified during initialization.
  • Page 117 Service Call Conditions USB/ Network Device Error An interface error in the USB connection or NIB connection occurs. • Controller board detective 1. Replace the controller board. EEPROM Error An EEPROM check error at power-on occurs. • Controller board detective 1.
  • Page 118 3. Appendix: Troubleshooting Guide...

  • Page 119: Appendix: Sp Mode Tables

    4. Appendix: SP Mode Tables Smart Organizing Monitor Overview SOM (Smart Organizing Monitor) is a utility which can check the status of a printer and set up a printer from a PC. This utility is executed from a printer driver. Printer Driver Installation 1.
  • Page 120 4. Appendix: SP Mode Tables Entering the Printer Configuration To enter the service system setting; 1. Launch the SOM utility. Take one of the following steps (a) or (b). • Open the Properties of the printer driver. • Click [Printing Preferences] on the Basic tab •...
  • Page 121 Smart Organizing Monitor 5. Input the access code and click the "OK" button. • Ask your supervisor for the access code. 6. Click the "OK" button. 7. The "Printer Configuration" GUI appears. Printer Configuration Menu List The SOM has the following printer configuration menus. Each menu contains various setting items. The details of each setting item are explained in this section below.
  • Page 122 4. Appendix: SP Mode Tables System Adjusts the system settings of the machine. Network 1 Adjusts network settings (Information, Interface, TCP/IP). Network 2 Adjusts network settings (IPX, SMTP). Network 3 Adjusts network settings (SNMP, Apple Talk). Printer Adjusts the printer driver settings (PCL, PS). SP mode 1 Adjusts and executes service program modes.
  • Page 123 Smart Organizing Monitor Item Selections Remarks Thin Paper(60-75g/m )/ Plain Paper */ *: Default Plain Paper(90-105g/m )/ Recycled/ Tray 1 Paper The selectable paper types depend on Color/ Preprinted/ Prepunched/ Thick type the model. Paper (105-160g/m )/ Letterhead/ (standard) For details, refer to the "Supported Paper Bond/ Cardstock/ Labels/ Envelope/ Types"...
  • Page 124 4. Appendix: SP Mode Tables Item Selections Remarks 5.83 – 14.02 inch. Precision is two digits after the decimal point in inch or one digit after the decimal point in mm. If an input value is more than the Custom 148*-356mm maximum value, then it will be treated as Vertical...
  • Page 125 Smart Organizing Monitor Group (Tab) Item Selections Remarks Sends a command to the printer to print a test Print Test Sheet sheet. button It is disabled when tray 2 is not installed. 0.34 mm per step. Range is -5 mm to +5 mm. Registration Adjustment (-15 to +15)
  • Page 126 4. Appendix: SP Mode Tables System Item Selections Remarks Auto Continue On/Off * Copies 1*-999 Default is 1. Sub Paper Size Off */ Auto A4 Letter override Off */ Short Edge Bind/ Long 2 Sided Print Edge Bind "Manual Duplex/Cover" has higher priority Blank Page Print Print */ Not Print than the "Blank Pages"...
  • Page 127 Smart Organizing Monitor Item Selections Remarks On * B/W Page Detect Notify by E-mail Off * Print Error Page Off * Up to 32 alphanumeric characters. Machine Comment Null string* The factory default is 'null string'. Restore to Factory Restores all settings to the factory default Default button settings for the market area setting.
  • Page 128 4. Appendix: SP Mode Tables Item Selections Remarks English * French German Italian Spanish Dutch Danish Swedish Norwegian The factory setting is English if the market is Language NA or EU or ASIA. Portuguese Polish Czech Hungarian Finnish Japanese Simplified Chinese Traditional Chinese Russian Used *...
  • Page 129 Smart Organizing Monitor Network 1 Group (Tab) Item Selections Remarks Machine String length is 32 Name Machine String length is 32 Comment Information Hardware Type Mac Address Active TCP/IP, Netware, List of 3 protocols when they are active. Protocol Apple Talk...
  • Page 130 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks This setting is not available if DHCP is enabled. If this setting is changed, the printer power must be turned off/on for the new setting to take IP address xxx.xxx.xxx.xxx effect.
  • Page 131 Smart Organizing Monitor Group (Tab) Item Selections Remarks Up to 32 alphanumeric characters. This setting is not available if DHCP is enabled. The default setting is "0.0.0.0"when DHCP is off. DNS Server IP The setting when DHCP is changed from on to xxx.xxx.xxx.xxx Address off is the previous setting when DHCP was on.
  • Page 132 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks USB I/O 60 * Timeout Network I/O 60 * Timeout If this setting is changed, the printer power must Active* TCP/IP be turned off/on for the new setting to take Not Active effect.
  • Page 133 Smart Organizing Monitor Network 2...
  • Page 134 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks Auto Select* If this setting is changed, the printer power must Frame Type be turned off/on for the new setting to take effect. Ethernet ll Bindery If this setting is changed, the printer power must Login Mode Both be turned off/on for the new setting to take effect.
  • Page 135 Smart Organizing Monitor Group (Tab) Item Selections Remarks Yes* SMTP Authentication Up to 64 alpha numeric characters. SMTP Server Null string* Name The factory default is 'null string'. 1 to 65535 Port Number The factory default is 25. Up to 32 alphanumeric characters. User Name Null string* The factory default is 'null string'.
  • Page 136 4. Appendix: SP Mode Tables Network 3...
  • Page 137 Smart Organizing Monitor Group Item Selections Remarks (Tab) Up to 15 alphanumeric characters. Community Null string * Name The factory default is 'null string'. The factory default is 0.0.0.0 If this setting is changed, the printer power Host IP Address 0.0.0.0 * must be turned off/on for the new setting to take effect.
  • Page 138 4. Appendix: SP Mode Tables Printer Group (Tab) Item Selections Remarks Portrait * Orientation Landscape If the machine settings are reset to the Form Lines 5 to 128 by 1 factory defaults, this value does not change. Font Number 0*-89 The factory default value is 0.
  • Page 139 Smart Organizing Monitor Group (Tab) Item Selections Remarks Roman-8*, Roman-9, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC-852, PC-858, PC-8 TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Symbol Set Math-8, PS Math, VN Math, Pi Font, Legal, ISO 4,...
  • Page 140 4. Appendix: SP Mode Tables Group (Tab) Item Selections Remarks 600 x 600 dpi* Resolution 600 x 600 dpi 2bits 600 x 600 dpi 4bits Solid color * Color Profile Presentation Photographic "*" indicates the factory default value. SP Mode 1 Item Selections Remarks...
  • Page 141 Smart Organizing Monitor Item Selections Remarks Total Total printed page counter Color Total printed color page counter Total printed mono page counter Duplex Total printed duplex page counter. Misfeed jam counter Paper Jam - Misfeed [0 to 128] Paper Jam - Inner Counter for jams inside the machine [0 to 128] Duplex jam counter [0 to 128]...
  • Page 142 4. Appendix: SP Mode Tables Item Selections Remarks This adjusts the M/A of toner. 0x00: Normal (Default: no reduction) S. Mode [0 to 7F] 0x06: 20% reduction 0x07: 10% reduction Engine Firmware update Engine firmware update button button Clear Counter (except This is used by Service.
  • Page 143 Smart Organizing Monitor Item Selections Remarks Displays and changes a serial number. (Character: alphanumeric, input length: 11 Serial No. 11 characters bytes) The printer will warm up automatically after this setting is changed. Displays and changes a destination. It may damage the printer if you change this setting.
  • Page 144 4. Appendix: SP Mode Tables Item Selections Remarks This adjusts the transfer roller current, based on the default value. The range of adjustment is from -15 [μA] to Front (-15 to +15) +15 [μA], in units of 1. The printer will warm up automatically after this setting is changed.
  • Page 145 Smart Organizing Monitor Item Selections Remarks 1.32mm per step. Range is -15mm to +15mm. If the machine settings are reset to the factory Horizontal defaults, this value does not change. The printer will exit the energy saver state after this setting is changed. Tray1 0.24mm per step.
  • Page 146 4. Appendix: SP Mode Tables Item Selections Remarks 1.32mm per step. Range is -5mm to +5mm. If the machine settings are reset to the factory Horizontal (-15 to +15) step defaults, this value does not change. The printer will exit the energy saver state after this setting is changed.
  • Page 147 Engine Maintenance (2nd Menu) 1st Menu 2nd Menu 3rd Menu 4th Menu Service Mode Engine Maintenance Brand 0: Ricoh/ 1: SP/ 2: NRG/ 3: Lanier 1st Menu 2nd Menu 3rd Menu 4th Menu Service Mode Engine Maintenance Destination [0 to 6] DFU...
  • Page 148 4. Appendix: SP Mode Tables 1st Menu 2nd Menu 3rd Menu 4th Menu Front Service Mode Engine Maintenance 2nd Transfer Back [-15 to +15/ 1 step] This adjusts the transfer roller current, based on the default value. The range of adjustment is from -15 [μA] to +15 [μA], in units of 1. The printer will warm up automatically after this setting is changed.

  • Page 149: Appendix: Machine Swap

    5. Appendix: Machine Swap Exchange and Replace Procedure If the machine exchange and replacement is required, arrange to send a machine without the four print cartridges (AIO) to the customer site. Instruction Instruct the customer to do the following procedure. Before the substitute machine gets to the customer site •...
  • Page 150 5. Appendix: Machine Swap 4. Pull out the waste toner bottle [A]. 5. Release the hook [A] under the guide plate. 6. Move the guide plate [B] underneath the fusing unit to the left, and then remove it. 7. Pull out the image transfer belt unit [A] ( x 2).
  • Page 151 Exchange and Replace Procedure 8. Clean inside the printer, especially around the circled area [A]. 9. Clean the circled area at the waste toner bottle [A] and circled area [B] at image transfer belt unit. 10. Reassemble the printer.
  • Page 152 5. Appendix: Machine Swap...

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