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Dell W5300 Workgroup Laser Printer User Manual

Dell™ workgroup laser printer w5300 user's guide
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Table of Contents
Dell™ Workgroup Laser Printer W5300 User's
Guide
Click the links to the left for information on the features, options, and operation of your printer. For
information on other documentation included with your printer, see
1 Printer
2 Multipurpose feeder
3 Standard 500-sheet tray
4 Optional envelope feeder
5 Optional duplex unit
6 Optional 250-sheet drawer with tray
7 Optional 500-sheet drawer with tray
To order replacement toner cartridges or supplies from Dell:
1.
Double-click the icon on your desktop.
2.
Finding
information.

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  Summary of Contents for Dell W5300 Workgroup Laser Printer

  • Page 1 2 Multipurpose feeder 3 Standard 500-sheet tray 4 Optional envelope feeder 5 Optional duplex unit 6 Optional 250-sheet drawer with tray 7 Optional 500-sheet drawer with tray To order replacement toner cartridges or supplies from Dell: Double-click the icon on your desktop.
  • Page 2: Notes, Notices, And Cautions

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Computer Corporation; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; ENERGY STAR is a registered trademark of the U.S.
  • Page 3 Refer to the Drivers and Utilities CD for details. July 2003 Rev. A00...
  • Page 4: Finding Information

    My User's Guide Documentation and drivers are already installed on your printer when shipped from Dell. You can use the CD to uninstall/reinstall drivers or access your documentation. Readme files may be included on your CD to provide last-minute updates about technical changes to your printer or advanced technical reference material for experienced users or technicians.
  • Page 5: Software Overview

    Downloads - Drivers Reference - Printer documentation and product specifications You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. Software overview Use the Drivers and Utilities CD that came with your printer to install a combination of software applications, depending on your operating system.
  • Page 6: Status Monitor Center

    Select Update to change the appearance of the list of printers. Select Help to read the online help. Dell Toner Reorder window The Order Toner Cartridges dialog can be launched from the Printing Status window, the Programs window, or the desktop icon.
  • Page 7: Dell Printer Software Uninstall

    Choose your printer model from the drop-down list on the screen. Enter your Dell printer Service Tag number in the field provided. Your Service Tag number is located inside the front door of your printer. Click Visit Dell's cartridge ordering website.
  • Page 8: Driver Profiler

    Driver Profiler The Driver Profiler program and printer drivers located on the Drivers and Utilities CD are used to create driver profiles that contain custom driver settings. A driver profile can contain a group of saved printer driver settings and other data for things such as: Print orientation and N-Up (document settings) Installation status of an output tray (printer options) User-defined paper sizes (custom papers)
  • Page 9 C39 Wide (3 of 9)
  • Page 10: Dell Printer Configuration Web Tool

    Have you ever sent a print job to the network printer down the hall, only to find it didn't print because of a paper jam or an empty paper tray? One of the features of the Dell Printer Configuration Web Tool is the Email Alert Setup, which sends you, or the key operator, an email when the printer needs supplies or intervention.
  • Page 11: Printing Statistics

    Lock the operator panel with a password so that other users don't inadvertently change the printer settings you selected. NOTE: You must be a network administrator to use this feature. Online Help Click Help to visit the Dell website for printer troubleshooting.
  • Page 12: About Your Printer

    About your printer The following illustrations show the standard Dell Workgroup Laser Printer W5300, and with an envelope feeder, duplex unit option, and a tray 2 and tray 3 option (250- or 500-sheets) attached. Standard network Network printer with options...
  • Page 13: Unpacking The Printer

    Unpacking the printer Select a location for your printer. CAUTION: The printer requires at least two people to lift it safely. Leave enough room to open the printer trays, covers, doors, and options. It is also important to allow space around the printer for proper ventilation. Provide the proper environment: A firm, level surface Away from the direct airflow of air conditioners, heaters, or ventilators...
  • Page 14 Utilities CD 2 Wire bail 5 Owner's Manual 3 Power cord 6 Setup diagram If any items are missing or damaged, contact Dell at support.dell.com. Save the carton and packing material in case you need to repack the printer.
  • Page 15: Installing The Toner Cartridge

    Installing the toner cartridge Press latch 1 to open the lower door. Press latch 2 to open the upper door. Grasp the toner cartridge by the handle and pull it up and out. Pull on the tabs on each side of the red plastic to remove the packaging from the toner cartridge.
  • Page 16 NOTICE: Do not touch the photoconductor drum on the underside of the toner cartridge. 1 Photoconductor drum Gently shake the cartridge to distribute the toner evenly. Align the tabs on each side of the toner cartridge with the slots on each side of the cartridge cradle. Use the arrows inside the printer for placement.
  • Page 17 Slot Guide the cartridge in until it snaps into place. Close the upper door, and then the lower door.
  • Page 18: Attaching Cables

    Attaching cables Choosing the right cable Connecting the printer locally Connecting the printer to the network Choosing the right cable Your Dell Workgroup Laser Printer W5300 interconnection cable must meet the following requirements: Connection Cable certification USB 2.0 10/100BaseT Ethernet...
  • Page 19: Turn On The Printer

    A local printer is a printer attached to your computer using a USB cable. If your printer is attached to a network instead of your computer, skip this step and go on to Connecting the printer to the network. Microsoft® Windows® 98 SE, Windows Me, Windows 2000, and Windows XP operating systems support USB connections.
  • Page 20 When you add or remove an option, remember to update the printer's configuration through your printer driver. For Windows XP only: Click Start Control Panel Printers and Other Hardware Printers and Faxes. For all others: Click Start Settings Printers. Right-click the Dell Laser Printer W5300 icon and select Properties.
  • Page 21: Connecting The Printer To The Network

    Select the Device tab, and then select the option. Click Update, and then click Apply. Connecting the printer to the network To attach the printer to a computer: Make sure the printer, computer, and any other attached devices are turned off and unplugged. Remove the red plug from the Ethernet port on the back of the printer.
  • Page 22: Print And Check The Network Setup Page

    Turn on the computer and the printer. Print and check the network setup page Print a network setup page to verify the network connection. This page also provides important information that helps you configure for network printing. Press Menu until you see Utilities Menu, and then press Select. Press Menu until you see Print Net Setup, and then press Select to print a network setup page.
  • Page 23 You can also assign an IP address using: BOOTP, or a RARP server and telnet, or static ARP entry and telnet. Use BOOTP BOOTP (Bootstrap Protocol) is an internet standard protocol that lets users on a local area network find their IP address.
  • Page 24 RARP (Reverse Address Resolution Protocol) is another internet protocol that lets you set your printer's IP address. To set the IP address, netmask, and gateway using a RARP server and telnet: Determine the hardware address of the printer. Refer to the item labeled UAA on the network setup page.
  • Page 25 Ping the printer and verify that it responds. For example, at a command prompt on a network computer, type ping followed by the new printer IP address (for example, 192.168.0.11): ping xxx.xxx.xxx.xxx If the printer is active on the network, you will receive a reply.
  • Page 26: Installing Optional Drawers

    Installing optional drawers CAUTION: If you are adding an optional drawer sometime after setting up the printer, be sure to turn the printer off, unplug the power cord, and disconnect all cables from the back of the printer before completing these tasks. CAUTION: Use a printer stand with cabinet if the printer needs to reside at table height or if increased height is desired for input option access.
  • Page 27 Round peg Square hole Attach decals to the trays. Decals showing the number "1" are on your printer and the standard tray. These decals keep the standard tray paired with the printer. Use the decals shipped with any optional drawer to mark it appropriately. Peel the decals from the sheet and attach them to the recessed areas on the optional drawers and the matching trays.
  • Page 28 Windows XP Click Start Control Panel Printers and Other Hardware Printers and Faxes. Right-click the Dell Laser Printer W5300 icon. Click Properties Device (or Options) Update (or Update Now). Click OK OK. Close the Printers folder. Windows 2000...
  • Page 29 Press Menu until you see Tray <x> Type, and then press Select. Press Menu until you see the paper type you loaded in the tray, and then press Select. Repeat for each installed tray. The printer is now configured for the correct paper type in each installed drawer. When printing, you will only need to specify the paper type through the software application.
  • Page 30 Attaching the wire bail The wire bail keeps paper from sliding out of the output bin. Remove the printer top cover and slide the plastic bracket onto the static brush holder. Adjust the bracket so it is centered over the area where print media exits. 1 Static brush holder 2 Plastic bracket Place the tips of the wire bail into the ends of the plastic bracket so that the bail curves downward.
  • Page 31: Installing An Optional Duplex Unit

    Installing an optional duplex unit CAUTION: Use a printer stand with cabinet if the printer needs to reside at table height or if increased height is desired for input option access. Do not exceed the maximum recommended configuration of four 250- or 500-sheet drawers. The duplex unit attaches under the printer, below the standard tray and above any optional paper drawers.
  • Page 32 Windows XP Click Start Control Panel Printers and Other Hardware Printers and Faxes. Right-click the Dell Laser Printer W5300 icon. Click Properties Device (or Options) Update (or Update Now). Click OK OK. Close the Printers folder. Windows 2000...
  • Page 33 Printers and Faxes. For all others: Click Start Settings Printers. Right-click the Dell Laser Printer W5300 icon. For Windows XP and Windows 2000: Click Printing Preferences. For Windows NT 4.0: Click Document Defaults. For Windows Me and 95/98: Click Properties.
  • Page 34 Installing an optional envelope feeder The envelope feeder attaches to the front of your printer behind the lower front door. It can be removed when you are not using it, making the printer more compact. NOTE: It is normal for the envelope feeder to make a loud tapping sound while printing. See Envelope Enhance for more information.
  • Page 35 Slots Print a menu settings page to verify the envelope feeder is installed properly. Turn the printer on. Press the Menu button on the printer until you see Utilities Menu, and then press Select. Press Menu until you see Print Menus, and then press Select to print the page. The message Printing Menus appears on the display.
  • Page 36 Windows XP Click Start Control Panel Printers and Other Hardware Printers and Faxes. Right-click the Dell Laser Printer W5300 icon. Click Properties Device (or Options) Update (or Update Now). Click OK OK. Close the Printers folder. Windows 2000 Click Start Settings Printers.
  • Page 37: Print Media Guidelines

    Print media guidelines Storing print media Identifying print media sources and specifications Print media is paper, card stock, transparencies, labels, and envelopes. Your printer provides high quality printing on a variety of print media. Selecting the appropriate print media for your printer helps you avoid printing problems.
  • Page 38: Recommended Paper

    Moisture content The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly. Leave the paper in its original wrapper until you are ready to use it. This limits the exposure of the paper to moisture changes that can degrade its performance.
  • Page 39: Selecting Paper

    Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical character recognition (OCR) forms In some cases, you can adjust registration with your software application to successfully print on these forms.
  • Page 40: Selecting Preprinted Forms And Letterhead

    Selecting preprinted forms and letterhead Use the following guidelines when selecting preprinted forms and letterhead paper for the printer: Use grain long papers for best results. Use only forms and letterhead printed using an offset lithographic or engraved printing process. Choose papers that absorb ink, but do not bleed.
  • Page 41: Selecting Prepunched Paper

    Tray 2 (optional 250-sheet or 500- sheet drawer) Duplex printing using tray 1 Face up Logo faces rear of or tray 2 tray applicable Multipurpose feeder Face up Logo enters the Left side of printer first tray (including feeding individual sheets) Duplex printing using the Face down...
  • Page 42: Selecting Transparencies

    Use the following guidelines to select and use prepunched paper: Test paper from several manufacturers before ordering and using large quantities of pre-punched paper. Paper should be punched at the paper manufacturer and not drilled into paper already packaged in a ream.
  • Page 43 feeder for instructions on loading an envelope. When printing on envelopes: To achieve the best possible print quality, use only high-quality envelopes that are designed for use in laser printers. Set the Paper Source in the Paper Menu to MP Feeder, Manual Env, or Env Feeder depending on the source you are using, set the paper type to Envelope, and select the correct envelope size from the operator panel or the printer driver.
  • Page 44 Load only one size of envelope at a time in the envelope feeder. A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes. Labels Your printer can print on many labels designed for use with laser printers. These labels are supplied in letter size, A4 size, and legal size sheets.
  • Page 45: Card Stock

    the adhesive at least 1 mm (0.04 in.) away from edges. Adhesive material contaminates your printer and could void your warranty. If zone coating of the adhesive is not possible, a 3 mm (0.125 in.) strip should be removed on the leading and driver edge, and a non-oozing adhesive should be used.
  • Page 46: Identifying Print Media Sources And Specifications

    If you store individual packages of print media out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl. Do not place anything on top of the print media packages. Identifying print media sources and specifications The following tables provide information on standard and optional sources, including the print media sizes you can select from the Paper Size menu and supported weights.
  • Page 47 Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio1 216 x 330 (8.5 x 13 in.) Statement1 139.7 x 215.9 mm (5.5 x 8.5 in.) Universal 139.7 x 210 mm to 215.9 x 355.6 mm (5.5 x 8.27 in. to 8.5 x 14 in.) 69.85 x 127 mm to...
  • Page 48 110 x 220 Envelope (4.33 x 8.66 in.) 162 x 229 Envelope (6.38 x 9.01 in.) 176 x 250 Envelope (6.93 x 9.84 in.) Other 98.4 x 162 Envelope to 176 x 250 (3.87 x 6.38 to 6.93 x 9.84 in.) 98.4 x 162 to 229 x 342 (3.87 x 6.38...
  • Page 49 Print media types and weights Print media Type Print media weight Standard 500- Multipurpose Envelope sheet tray and feeder and feeder optional optional 500-sheet drawer 250-sheet drawer Paper Xerographic or 60 to 135 g/m 60 to 135 g/m business paper grain long grain long recommended...
  • Page 50: Loading Print Media In Standard And Optional Trays

    Loading print media Loading print media in standard and optional trays Using and loading the multipurpose feeder Using and loading the optional envelope feeder Linking trays Using the duplex function Using the output bin Using the support extension This section provides information about loading the various input sources and options. Proper print media loading helps prevent jams and ensure trouble-free printing.
  • Page 51 Squeeze the width guide tab and the side of the guide as shown. Slide the width guide to the far right side of the tray. Squeeze the length guide lever and slide the length guide to the correct position for the size of print media you are loading.
  • Page 52 1 Size indicators Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Place the print media into the tray with the recommended print side face down for single-sided printing and face up for duplex printing.
  • Page 53: Loading Letterhead

    Load line Squeeze the width guide tab and the side of the guide together. Slide the width guide to the left until it lightly rests against the edge of the stack. For optional trays only, adjust the knob to show the size of the print media currently loaded. NOTE: This setting serves as a visual reminder only;...
  • Page 54: Using And Loading The Multipurpose Feeder

    For duplex printing on letterhead, place the printed side face up as shown. NOTE: The Paper Loading menu item lets you print simplex jobs on letterhead (or other preprinted media) that has been loaded specifically for duplex printing. See Paper Loading for more information.
  • Page 55: Print Media Dimensions

    75 transparencies Print media dimensions The multipurpose feeder accepts print media within the following dimensions: Width-69.85 mm (2.75 in.) to 229 mm (9.01 in.) Length-127 mm (5 in.) to 355.6 mm (14 in.) Trouble-free printing Load only one size and type of print media at a time in the multipurpose feeder. To achieve the best possible print quality, use only high-quality print media that is designed for use in laser printers.
  • Page 56: Loading The Multipurpose Feeder

    1 Simplex letterhead 2 Duplex letterhead 3 Envelope NOTE: The Paper Loading menu item in the Paper Menu lets you print simplex jobs on letterhead (or other preprinted media) that has been loaded specifically for duplex printing. For more information, Paper Loading.
  • Page 57 Slide the width guide to the far right. Prepare the print media for loading. Flex paper or fan envelopes back and forth. Do not fold or crease the paper. Straighten the edges on a level surface. Hold transparencies by the edges and avoid touching the print side. Fan the stack of transparencies to prevent jams.
  • Page 58: Loading Paper And Transparencies

    Use the stack height limiter as a guide for stack height when loading print media. 1 Stack height limiter Load one type of print media in the multipurpose feeder. Do not mix types. Click a topic for loading instructions: Loading paper and transparencies Loading envelopes Loading letterhead Loading paper and transparencies...
  • Page 59: Loading Envelopes

    Continue with step Loading envelopes Load envelopes flap side down with the stamp area and flap on the left. The end of the envelope with the stamp area enters the multipurpose feeder first. NOTICE: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives.
  • Page 60 1 With no duplex unit attached 2 With a duplex unit attached Gently slide the print media into the multipurpose feeder as far as it will go. Forcing the print media may cause it to buckle. Slide the width guide to the left until it lightly touches the stack of print media. Do not bend the print media.
  • Page 61: Closing The Multipurpose Feeder

    from the printer operator panel. Make sure the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) are set to the correct value for the print media you are loading. (See Paper Size Paper Type for detailed information about these settings.) Press Go to return to Ready.
  • Page 62 Gently adjust the envelope support for the size you are loading: Fully closed (pushed in toward the printer) for short envelopes Extended to the middle position for medium-length envelopes Fully open (extended to its full length) for long envelopes NOTICE: Do not place objects on the envelope feeder.
  • Page 63 Flex a stack of envelopes back and forth and then straighten the edges on a level surface. Press down the corners to flatten them. Fan the envelopes. This prevents the edges of the envelopes from sticking together and helps them feed properly.
  • Page 64 NOTE: Do not try to load more envelopes by forcing them under the envelope weight. This results in jams. Slide the width guide to the left until it lightly touches the stack. Make sure the envelopes do not buckle. Lower the envelope weight to touch the stack. Select the source, size, and type from your software application.
  • Page 65: Linking Trays

    size you are loading. (See Paper Size for detailed information about this setting.) Press Go to return to Ready. NOTE: Software settings may override operator panel settings. If envelopes jam, see Clearing jams. Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources.
  • Page 66: Using Duplex Bind

    When duplex printing on letterhead from the trays, load it with the logo face up and entering the printer first. Using Duplex Bind When you select duplex bind printing in the printer driver, you must select either long edge or short edge binding, which are the values for this setting.
  • Page 67: Using The Output Bin

    Short Assumes binding along the short edge of the page (top edge for portrait orientation and left edge Edge for landscape orientation). The following illustration shows short-edge binding for portrait and landscape pages: Portrait Landscape Back of sheet Front of sheet Using the output bin The standard bin holds up to: 250 sheets (75 g/m...
  • Page 68 Gently lift the support. Pull the support extension down and then forward. 1 Support 2 Support extension Gently releasing the support extension drops it to its open position.
  • Page 70: Understanding The Operator Panel

    Dell Printer Configuration Web Tool. To launch the Dell Printer Configuration Web Tool, type the printer IP address in your Web browser. Print a network setup page to find your printer's IP address (see Print and check the network setup page).
  • Page 71: Indicator Light

    1 LCD display 5 Go button 2 Select button 6 Indicator light 3 Return button 7 Menu button 4 Stop button Press Menu to: Enter and scroll through the menus Press Select to: Select the item on the second line of the display Save the selection as the new default setting Press Return to: Return to the previous menu...
  • Page 72 Faxes. For all others: Click Start Settings Printers. Right-click the Dell Laser Printer W5300 icon and select Properties. Select the Device tab, and then select the option. Click Update, and then click Apply. Printing a printer network setup page If the printer is attached to a network, print a network setup page to verify the network connection. This page also provides important information that helps you configure for network printing.
  • Page 73: Using The Operator Panel To Change Printer Settings

    setup page to verify connection to your network. Using the operator panel to change printer settings From the operator panel, you can select menu items and associated values to print your jobs successfully. You can also use the panel to alter the setup and operating environment of the printer. See Using the printer menus for an explanation of all the menu items.
  • Page 74: Restoring Factory Default Settings

    Settings you choose from your software application may override the settings you select from the operator panel. Using the Dell Printer Configuration Web Tool to change printer settings If your printer is connected to the network, you can change the operator panel settings from your Web browser.
  • Page 75 When you select a new setting from the operator panel, the Saved message appears. When the Saved message disappears, an asterisk appears next to the setting to identify it as the current user default setting. These settings are active until new ones are stored or the factory defaults are restored. To restore the original printer factory default settings: Make sure the printer is on and the Ready message appears.
  • Page 76: Understanding Printer Menus

    Understanding printer menus Using the printer menus Disabling operator panel menus Enabling menus If your printer is configured as a network printer available to a number of users, it is possible that Menus Disabled appears on the display when you press Menu from the Ready state. Disabling the menus prevents other users from using the operator panel to inadvertently change a printer user default that has been set by the administrator.
  • Page 77: Paper Source

    Configure MP Paper Texture Custom Types Paper Type Envelope Enhance Paper Weight Paper Loading Substitute Size Paper Size Universal Setup Paper Source NOTE: Values marked by an asterisk (*) are the factory default settings. Paper Source Purpose: To identify the default source. Values: Tray <x>...
  • Page 78: Paper Type

    Tray <x> Size Env Feeder Size MP Feeder Size Manual Env Size Manual Pap Size Then select a value (*denotes country-specific factory default values): Letter* 10 Envelope* 9 Envelope Legal DL Envelope* B5 Envelope Executive C5 Envelope Other Envelope Statement Folio 7 3/4 Envelope Universal Select Universal when you load paper that does not match any of the other available sizes.
  • Page 79: Custom Types

    NOTE: If a user-defined name is available, it is displayed instead of Custom Type <x>. The user- defined name is truncated to 14 characters. If two or more custom types share the same name, the name only appears once in the Paper Type value list. Use this menu item to: Optimize print quality for the specified paper.
  • Page 80: Substitute Size

    Inches* Millimeters* Then select the values: Portrait Width =3.00–14.17 in. =76–360 mm (8.5 in.*) (216 mm*) Portrait Height =3.00–14.17 in. =76–360 mm (14.00 in.*) (360 mm*) Feed Direction =Short Edge* =Long Edge See also: Print media sizes and support Substitute Size Purpose: To have the printer substitute the specified size if the requested size is not loaded.
  • Page 81: Envelope Enhance

    Cassette* Printer treats the multipurpose feeder like any other paper tray. If a print job requests a size or type that is only loaded in the multipurpose feeder, the printer pulls paper from the multipurpose feeder for the job. Manual Printer treats the multipurpose feeder like a manual feed tray, and displays Load Manual when you need to insert a single sheet of paper in the feeder.
  • Page 82: Paper Weight

    Smooth Normal* Rough NOTE: The default for Bond Texture is Rough instead of Normal. If a user-defined name is available for a custom Type, then the name is displayed instead of Custom <x> Texture. The name is truncated to 14 characters. Use Paper Texture in connection with the Paper Type and Paper Weight menu items.
  • Page 83: Finishing Menu

    To properly handle preprinted paper loaded in a tray, whether the job is a duplexed job or a single-sided job. NOTE: The Paper Loading menu item is only available when a duplex option has been installed on the printer. Values: First select a paper type: Card Stock Load Colored Loading...
  • Page 84: Duplex Bind

    NOTE: Values marked by an asterisk (*) are the factory default settings. Duplex Purpose: To set duplexing as the default for all print jobs. (Select Duplex from the printer driver to duplex only specific jobs.) The Duplex menu item is only available when a duplex option has been installed on the printer. Values: Off* Prints on one side of the paper.
  • Page 85: Blank Pages

    Purpose: To set the number of copies you want for the printer default value. (Set the number of copies required for a specific job from the printer driver. Values selected from the printer driver always override values selected from the operator panel.) Values: 1...999 (1*) See also:...
  • Page 86: Separator Source

    Purpose: To insert blank separator sheets between jobs, between multiple copies of a job, or between each page of a job. Values: None* Does not insert separator sheets. Between Inserts a blank sheet between each copy of a job. If Collation is Off, a blank page is inserted Copies between each set of printed pages (all page 1's, all page 2's, and so on).
  • Page 87 To print multiple page images on one side of a sheet of paper. Also called N-Up or Paper Saver. Values: Off* Prints 1 page image per side. 6 Up Prints 6 page images per side. 2 Up Prints 2 page images per side. 9 Up Prints 9 page images per side.
  • Page 88: Utilities Menu

    Auto* Lets the printer choose between portrait and landscape orientation. Long Edge Sets the long edge of the paper as the top of the page (landscape). Short Edge Sets the short edge of the paper as the top of the page (portrait). See also: Multipage Print Multipage Border...
  • Page 89: Print Fonts

    To print a listing of the current user default values, the installed options, the amount of installed printer memory, and the status of printer supplies. Print Net <x> Setup Purpose: To print information relating to the internal print server and the network settings defined by the Network <x>...
  • Page 90: Hex Trace

    Restore All menu items are returned to the factory default values except: Display Language. All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are deleted. Do Not User-defined settings remain.
  • Page 91: Held Jobs

    Then select a value: Print All Prints all jobs associated with your PIN. Jobs Print A Prints the specified confidential job. Press Menu to scroll through the list of confidential jobs associated with your PIN. Press Select to print a specific job. Delete Deletes all jobs associated with your PIN.
  • Page 92: Quality Menu

    Cancel Job Purpose: To cancel the current print job. NOTE: Cancel Job is only displayed if the printer is processing a job or has a job in printer memory. See also: Canceling a print job Reset Printer Purpose: To reset the printer to the user default value for each menu item, delete all downloaded resources (fonts, macros, and symbol sets) stored in printer memory (RAM), and delete all data in the interface link buffer.
  • Page 93: Print Resolution

    NOTE: Values marked by an asterisk (*) are the factory default settings. Print Resolution Purpose: To define the number of dots printed per inch (dpi). The higher the value, the sharper the clarity of printed characters and graphics. Values: 300 dpi Offers a lower resolution printing option when memory is at a premium.
  • Page 94: Setup Menu

    Use the Setup Menu to configure a variety of printer features. Select a menu item for more details: Alarm Control Power Saver Asset Tag Print Timeout Auto Continue Printer Language Dell Service Tag Resource Save Display Language Toner Alarm Jam Recovery Wait Timeout Page Protect Quick Start NOTE: Values marked by an asterisk (*) are the factory default settings.
  • Page 95: Power Saver

    Power Saver Purpose: To specify the amount of time (in minutes) the printer waits after a job is printed before it goes into a reduced power state. Values: Disabled Disables Power Saver; the fuser remains warm and ready to print at all times. 1...240 Specifies the amount of time after a print job before the printer goes into Power Saver mode.
  • Page 96: Resource Save

    See also: Power Saver Resource Save Purpose: To determine what the printer does with downloaded resources, such as fonts and macros stored in RAM, if the printer receives a job that requires more memory than is available. Values: Off* Printer retains downloaded resources only until memory is needed. It then deletes those resources associated with the inactive printer language.
  • Page 97: Jam Recovery

    Purpose: To specify the amount of time (in seconds) the printer waits to receive additional bytes of data from the computer. When this timeout expires, the print job is canceled. Values: Disabled Disables Wait Timeout. 15...65535 Specifies the amount of time the printer waits for additional data before it cancels the (40*) job.
  • Page 98: Page Protect

    Page Protect Purpose: To successfully print a page that may otherwise generate Complex Page errors. Values: Off* Prints a partial page of data if memory is insufficient to process the entire page. Ensures that an entire page is processed before it prints. If, after selecting On, you still cannot print the page, you may also have to reduce the size and number of fonts on the page, or increase the installed printer memory.
  • Page 99: Toner Alarm

    The asset tag number is used for printer inventory records. Enter the asset tag number that is assigned to the printer. NOTE: The Asset Tag menu item is only available through the Dell Printer Configuration Web Tool. For more information, see Dell Printer Configuration Web Tool.
  • Page 100: Pcl Emul Menu

    NOTE: The Dell Service Tag menu item is only available through the Dell Printer Configuration Web Tool. For more information, see Dell Printer Configuration Web Tool. PCL Emul Menu Use the PCL Emul Menu to change printer settings that only affect jobs using the PCL emulation printer language.
  • Page 101: Point Size

    To choose a specific font from the specified font source. Values: R0 Courier 10* The font name and font ID for all fonts in the selected font source are displayed. The font source abbreviation is R for resident and D for download. See also: Font Source Point Size...
  • Page 102: Symbol Set

    0.08...100 (in increments of 0.01 cpi) Pitch refers to the number of fixed-space characters in a horizontal inch of type. You can select a pitch from 0.08 to 100 characters per inch (cpi) in increments of 0.01 cpi. For nonscalable monospaced fonts, the pitch is displayed, but cannot be changed.
  • Page 103: Lines Per Page

    Lines per Page Purpose: To determine the number of lines that print on each page. Values: 1...255 60* (country-specific factory default values) 64* (country-specific factory default values) The printer sets the amount of space between each line (vertical line spacing) based on the Lines per Page, Paper Size, and Orientation menu items.
  • Page 104: Auto Lf After Cr

    Assign Tray <x> Assign Env Feeder Assign Man Env Assign MP Feeder Assign Man Paper Then select a value: Off* Printer uses factory default source assignments. 0...199 Select a numeric value to assign a custom value to a source. None Source ignores the Select Paper Feed command.
  • Page 105: Print Ps Error

    Use the PostScript Menu to change printer settings that only affect jobs using the PostScript emulation printer language. Select a menu item for more details: Print PS Error NOTE: Values marked by an asterisk (*) are the factory default settings. Print PS Error Purpose: To print a page defining the PostScript emulation error when an error occurs.
  • Page 106 Values: On* Printer examines data on the network interface and selects PCL emulation if the data indicates that is the required printer language. Printer does not examine the incoming data. The printer uses PostScript emulation to process the job if PS SmartSwitch is On, or uses the default printer language specified in the Setup Menu if PS SmartSwitch is Off.
  • Page 107 Printer performs NPA processing. If data is not in NPA format, it is rejected as bad data. Printer does not perform NPA processing. Auto* Printer examines the data to determine the format and then processes it appropriately. NOTE: Changing this menu item automatically resets the printer. Network Buffer Purpose: To configure the size of the network input buffer.
  • Page 108: Usb Menu

    Purpose: To configure an internal print server. Values: Values for this menu item are supplied by the specific print server. Select the menu item to see the available values. Refer to the documentation on the Drivers and Utilities CD for more information. USB Menu Use the USB Menu to change printer settings affecting a Universal Serial Bus (USB) port (USB Option <x>).
  • Page 109: Usb Buffer

    SmartSwitch; Printer Language PS SmartSwitch Purpose: To configure the printer so it automatically switches to PostScript emulation when a print job received through the USB port requires it, regardless of the default printer language. Values: On* Printer examines data on the USB interface and selects PostScript emulation if the data indicates that is the required printer language.
  • Page 110: Disabling Operator Panel Menus

    To configure the size of the USB input buffer. Values: Disabled Job buffering is disabled. Auto* Printer automatically calculates the USB Buffer size (recommended setting). 3K to User specifies the USB Buffer size. The maximum size depends on the amount of memory in maximum your printer, the size of the other link buffers, and whether Resource Save is set to On or size...
  • Page 111: Enabling Menus

    Press and hold Select and Return and turn the printer on. Release the buttons when you see Performing Self Test. Config Menu appears on the first line of the display. Press Menu until you see Panel Menus, and then press Select. Disable appears on the second line of the display.
  • Page 112: Tips For Successful Printing

    Printing Tips for successful printing Sending a job to print Canceling a print job Printing a menu settings page Printing a font sample list Using the Print and Hold function Printing folio and statement sizes This chapter covers tips for printing, how to print certain lists of information from your printer, and how to cancel a job.
  • Page 113: Canceling A Print Job

    To support all of the printer features, use the custom printer drivers. When you choose Print from a software application, a window representing the printer driver opens. Select the appropriate settings for the specific job you are sending to print. Print settings selected from the driver override the default settings selected from the printer operator panel.
  • Page 114: Canceling A Job From The Desktop

    A list of print jobs appears in the printer window. Select the job you want to cancel. Press the Delete key on the keyboard. Canceling a job from the desktop Minimize all programs to reveal the desktop. Double-click the My Computer icon. Double-click the Printers icon.
  • Page 115: Printing A Font Sample List

    Printing a font sample list To print samples of all the fonts currently available for your printer: Make sure the printer is on and the Ready message appears. Press and release Menu until you see Utilities Menu, and then press Select. Press and release Menu until Print Fonts appears, and then press Select.
  • Page 116: Accessing Held Jobs From The Operator Panel

    From either the Confidential Job or the Held Jobs menu items, you have five choices: Print All Jobs Print A Job Delete All Jobs Delete A Job Print Copies Accessing held jobs from the operator panel To access held jobs from the operator panel: If the printer is Busy, press Menu and the Job Menu appears.
  • Page 117: Recognizing When Format Errors Occur

    Recognizing when format errors occur If the symbol appears on the display, it indicates that the printer had trouble formatting one or more of the held jobs. These formatting problems are most commonly the result of insufficient printer memory or invalid data that might cause the printer to flush the job.
  • Page 118: Confidential Jobs

    Confidential jobs When you send a job to the printer, you can enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 1–6. The job is then held in printer memory until you enter the same four-digit PIN from the printer operator panel and choose to print or delete the job.
  • Page 119 The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press and release Menu until you see Size Sensing, and then press Select. Tray 1 Sensing appears on the second line of the display. Press and release Menu to select the input option that will hold the folio or statement size paper, and then press Select.
  • Page 120: Setting Up For Shared Printing

    Faxes. For all others: Click Start Settings Printers. Right-click the Dell Laser Printer W5300 icon and select Properties. Click File Sharing. Check the Shared as check box, and then type a name in the Shared Name text box. Click Additional Drivers and select the operating systems of all network clients printing to this printer.
  • Page 121: Peer-To-Peer

    job processing. This lets network clients return to their programs much faster. If you use the point and print method, a subset of driver information is copied from the server to the client computer. This is just enough information to send a print job to the printer. On the Windows desktop of the client computer, double-click Network Neighborhood.
  • Page 122 For example: \\<server host name>\<shared printer name> The server host name is the name of the server computer that identifies it to the network. The shared printer name is the name assigned during the server installation process. Click OK. If this is a new printer, you may be prompted to install a printer driver. If no system driver is available, then you will need to provide a path to available drivers.
  • Page 123: Understanding Fonts

    Understanding fonts Typefaces and fonts A font is a set of characters and symbols created with a distinct design. The distinct design is called a typeface. The typefaces you select add personality to a document. Well-chosen typefaces make a document easier to read.
  • Page 124: Bitmapped And Scalable Fonts

    proportional. In fixed space fonts, each character has the same width. Pitch is used to specify the size of fixed space fonts. It is a measure of the number of characters that will print in one horizontal inch of type. For example, all 10- pitch fonts print 10 characters per inch (cpi) and all 12-pitch fonts print 12 cpi: In proportional (or typographic) fonts, every character can have a different width.
  • Page 125 The printer uses both bitmapped and scalable fonts. Bitmapped fonts are stored in printer memory as predefined patterns of bits that represent a typeface at a specific size, style, and resolution. The following illustration shows an example of a character from a bitmapped font.
  • Page 126: Resident Fonts

    Resident fonts Your printer is equipped with resident fonts stored permanently in printer memory. Different fonts are available in PCL 6 and PostScript 3 emulations. Some of the most popular typefaces, like Courier and Times New Roman, are available for all printer languages. The following table lists all the fonts resident in your printer.
  • Page 127 CourierPS Oblique Courier-Oblique CourierPS Bold Courier-Bold CourierPS Bold Italic Courier-BoldOblique CG Omega CG Omega Bold CG Omega Italic CG Omega Bold Italic Garamond Antiqua Garamond-Antiqua Garamond Halbfett Garamond-Halbfett Garamond Kursiv Garamond-Kursiv Garamond Kursiv Halbfett Garamond-KursivHalbfett Helvetica Light Helvetica-Light Helvetica Light Oblique Helvetica-LightOblique Helvetica Black Helvetica-Black...
  • Page 128 Courier Bold Italic Intl-Courier-BoldOblique Letter Gothic LetterGothic Letter Gothic Italic LetterGothic-Slanted Letter Gothic Bold LetterGothic-Bold LetterGothic-BoldSlanted Marigold Marigold Century Schoolbook Roman NewCenturySchlbk-Roman Century Schoolbook Italic NewCenturySchlbk-Italic Century Schoolbook Bold NewCenturySchlbk-Bold Century Schoolbook Bold Italic NewCenturySchlbk-BoldItalic Optima Optima-Bold Optima-BoldItalic Optima-Italic Palatino Roman Palatino-Roman Palatino Italic Palatino-Italic...
  • Page 129 Univers Condensed Bold Univers-CondensedBold Univers Condensed Bold Italic Univers-CondensedBoldOblique Wingdings Wingdings-Regular ITC Zapf Chancery Medium Italic ZapfChancery-MediumItalic ITC Zapf Dingbats ZapfDingbats Univers-Extended Univers-ExtendedObl Univers-BoldExt Univers-BoldExtObl Univers-Light Univers-LightOblique Clarendon Clarendon-Light Clarendon-Bold Helvetica-Condensed Helvetica-Condensed-Bold Helvetica-Condensed-BoldObl Helvetica-Condensed-Oblique StempelGaramond-Bold StempelGaramond-BoldItalic StempelGaramond-Italic StempelGaramond-Roman Apple-Chancery Chicago Geneva Monaco NewYork...
  • Page 130 Bodoni-BoldItalic Bodoni-Poster Bodoni-PosterCompressed CooperBlack CooperBlack-Italic Copperplate-ThirtyTwoBC Copperplate-ThirtyThreeBC Eurostile Eurostile-Bold Eurostile-ExtendedTwo Eurostile-BoldExtendedTwo GillSans GillSans-Italic GillSans-Bold GillSans-BoldItalic GillSans-Condensed GillSans-BoldCondensed GillSans-Light GillSans-LightItalic GillSans-ExtraBold Goudy Goudy-Italic Goudy-Bold Goudy-BoldItalic Goudy-ExtraBold HoeflerText-Regular HoeflerText-Italic HoeflerText-Black HoeflerText-BlackItalic HoeflerText-Ornaments JoannaMT JoannaMT-Italic JoannaMT-Bold JoannaMT-BoldItalic...
  • Page 131: Readability Disclaimer

    LubalinGraph-Book LubalinGraph-BookOblique LubalinGraph-Demi LubalinGraph-DemiOblique Line Printer 16 POSTNET Barcode OCR-A OCR-B C39 Narrow C39 Regular C39 Wide Readability disclaimer Many factors can affect the readability of bar codes and optical character recognition (OCR) characters, including printer settings, such as Print Resolution, Toner Darkness, and Print Darkness. In addition, choice of print media can significantly affect the readability of bar codes.
  • Page 132 ABICOMP Brazil/Portugal ISO 21: German PC-853 Latin 3 (Turkish) ABICOMP International ISO 25: French PC-855 Cyrillic DeskTop ISO 57: Chinese PC-857 Latin 5 (Turkish) Legal ISO 60: Norwegian version 1 PC-858 Multilingual Euro MC Text ISO 61: Norwegian version 2 PC-860 Portugal Microsoft Publishing ISO 69: French...
  • Page 133: Understanding Printer Messages

    Understanding printer messages The printer operator panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This topic provides a list of all printer messages, explains what they mean, and tells you how to clear the messages. 1 LCD display 5 Go button 2 Select button...
  • Page 134 tray, MP Feeder, or Env Feeder. The printer has detected an Remove the indicated toner cartridge and unsupported refilled cartridge. install a new one. Change Cartridge Invalid Refill See also: Replacing the toner cartridge The specified device is either not Reestablish communication by fully connected to the printer or is removing the specified device and...
  • Page 135 The printer is flushing corrupted Wait for the message to clear. print data and discarding the Flushing Buffer current print job. The printer memory is too full to Press Go to clear the message and continue processing print jobs. continue printing. The printer frees Held Jobs may be memory by deleting the oldest held lost...
  • Page 136: Maintenance

    Load Manual printer is ready for insertion of a the manual feed tray or single sheet into the manual feed multipurpose feeder. slot. Press Select or Go to ignore the manual feed request and print on paper already installed in one of the input sources.
  • Page 137: Printing Font List

    A network interface is the active communication link, where <x> Network <x>, represents the active <y> communication link and <y> represents the channel. The four-digit personal Press Go to enter another PIN. identification number (PIN) you Press Stop to clear the PIN entry No Jobs Found.
  • Page 138 In the case of a hardware failure, turn the printer off and back on. If the error recurs, turn the printer off, remove the envelope feeder, and call Dell at support.dell.com. See also: Contacting service The output bin is full.
  • Page 139: Restoring Factory Defaults

    NOTE: If you do not replace the toner cartridge, you may experience print quality problems. Order more toner at www.dell.com/supplies. The specified tray is out of paper. Load paper in the tray to clear the message. Tray <x> Empty...
  • Page 140: Paper Jam

    Load Emul Option card. This error can occur if you update printer firmware or move a Contact Dell at support.dell.com. firmware card from one printer to another. The printer detects a jam. Clear the paper path.
  • Page 141: Insufficient Defrag Memory

    The printer cannot defragment Delete fonts, macros, and other data flash memory, because the in printer memory. 37 Insufficient printer memory used to store Install additional printer memory. Defrag Memory undeleted flash resources is full. The printer memory is full and Press Go to clear the message and cannot continue processing continue the current print job.
  • Page 142: Standard Usb Port Disabled

    Setup Menu. Install additional printer memory. See also: Setup Menu The printer detects an Turn the printer off, and then press unsupported version of firmware and hold Go while turning it on. The 4<x> on the installed firmware card printer reads the code on the system Unsupported during the power-on cycle.
  • Page 143: Scheduled Maintenance

    incompatible device. the message. 59 Incompatible <device> <device> is one of the following: Env Feeder Tray x Duplex The printer requires replacement Replace the maintenance items and reset of routine maintenance items to the printer maintenance counter, if 80 Scheduled maintain top performance and necessary.
  • Page 144: Clearing Jams

    Clearing jams Before removing jams Identifying the print media path 200 and 201 Paper Jam Remove Cartridge 202 Paper Jam Open Rear Door 23x Paper Jam 24x Paper Jam Check Tray x 250 Paper Jam Check MP Feeder 260 Paper Jam Check Env Feeder By carefully selecting print media and loading it properly, you are able to avoid most jams.
  • Page 145: Before Removing Jams

    Make sure the recommended print side is face up when loading the multipurpose feeder. Keep print media stored in an acceptable environment. See Storing print media. Do not remove trays during a print job. Push all trays in firmly after loading them. Make sure the guides in the trays are properly positioned for the size of print media you have loaded.
  • Page 146: Accessing Jam Areas

    Accessing jam areas Open doors and covers, remove trays, and remove options to access jam areas. The illustration shows the location of sources and possible jam areas. 1 Standard output bin 2 Upper front door 3 Optional envelope feeder 4 Optional duplex unit, front access cover 5 Optional trays 6 Standard tray 7 Lower front door (down when envelope feeder is installed)
  • Page 147: And 201 Paper Jam Remove Cartridge

    Jam message 200 and 201 Paper Jam Remove Cartridge 202 Paper Jam Open Rear Door 23x Paper Jam 231 Paper Jam Check Duplex 232 Paper Jam Check Duplex and 233 Paper Jam Check Duplex 234 Paper Jam Check Duplex, 235 Paper Jam Check Duplex,and 238 Paper Jam Check Duplex 236 Paper Jam Check Duplex 237 Paper Jam Check Duplex 239 Paper Jam Check Duplex...
  • Page 148 CAUTION: The rear portion of the inside of the printer is hot. While grasping the toner cartridge by the hand grip, pull the cartridge up toward the upper front door, and then pull it straight out toward you. NOTICE: Never touch the photoconductor drum on the underside of the cartridge. Use the handhold on the cartridge to avoid touching this area.
  • Page 149 Pull the print media up and toward you. NOTE: The print media may be covered with unfused toner, which can stain garments and skin. If the print media does not move immediately when you pull, stop pulling. You need to access the print media from the printer rear door.
  • Page 150 Remove any print media based on what part is visible. If the middle section of print media is visible, grasp it on both sides and gently pull it straight out. If print media is still in the fuser area, open the upper front door and remove the print media. If the end of the print media is visible, pull the print media straight out.
  • Page 151: Paper Jam Open Rear Door

    If the print media does not move immediately when you pull, stop pulling. Remove the toner cartridge, and then pull the print media out. Close the printer rear door. Reinstall the cartridge. Close the upper door, and then the lower door. 202 Paper Jam Open Rear Door Jams that cause a 202 Paper Jam message require opening the printer rear door.
  • Page 152 Remove the print media based on what part is visible. If the middle section of print media is visible, grasp it on both sides and gently pull it straight out. If print media is still in the fuser area, open the upper front door and remove the print media. If the end of the print media is visible, pull the print media straight out.
  • Page 153: While Exiting To The Standard Output Bin

    If the print media does not move immediately when you pull, stop pulling. Remove the toner cartridge, and then pull the print media out. Close the printer rear door. While exiting to the standard output bin Pull the print media straight out. If the print media does not move immediately when you pull, stop pulling.
  • Page 154: X Paper Jam

    23x Paper Jam Jams in the optional duplex unit result in a 23x message, where x represents specific jam areas. The second line of the operator panel indicates the jam area. 231 Paper Jam Check Duplex NOTE: To resolve the message, you must clear all print media from the print media path. Open the printer rear door.
  • Page 155 If the end of the print media is visible, pull the print media straight out. If the print media does not move immediately when you pull, stop pulling. Remove the toner cartridge, and then pull the print media out. Close the printer rear door. Open the duplex rear door.
  • Page 156 Pull the print media up and out toward you if the print media is in this position. Pull down and out if the print media is in this position. Close the duplex rear door. Make sure it snaps into place.
  • Page 157: Paper Jam Check Duplex And 233 Paper Jam Check Duplex

    232 Paper Jam Check Duplex and 233 Paper Jam Check Duplex NOTE: To resolve the message, you must clear all print media from the print media path. Open the duplex rear door. Look under the duplex rear door for the edge of the print media to determine how the print media is jammed: If only a short piece of print media is visible toward the rear of the printer, do not pull it out;...
  • Page 158 Pull down and out if the print media is in this position. Close the duplex rear door. Make sure it snaps into place.
  • Page 159 234 Paper Jam Check Duplex, 235 Paper Jam Check Duplex,and 238 Paper Jam Check Duplex NOTE: To resolve the message, you must clear all print media from the print media path. Open the duplex rear door. Look under the duplex rear door for the edge of the print media to determine how the print media is jammed: If a short piece is visible inside the duplex unit next to the inner wall, grasp it and pull it out.
  • Page 160 Close the duplex rear door. Make sure it snaps into place. Remove the standard tray.
  • Page 161 Locate the recessed areas on each side of the duplex front access cover. Slowly pull the duplex front access cover straight out. If the edge of the print media is visible, pull the print media straight up and out.
  • Page 162 If the print media is not visible, continue with step 8. Otherwise, close the duplex front access cover. Remove any sheets of print media lying in the duplex front access cover. Hold the duplex front access cover level while you slide it back into the duplex unit. Make sure it snaps into place.
  • Page 163 If the edge of the print media is visible, pull the print media straight up and out. If the print media is not visible, continue with step 4. Otherwise, close the duplex front access cover. Slide the standard tray out. Remove any sheets of print media lying in the duplex front access cover.
  • Page 164 Hold the duplex front access cover level while you slide it back into the duplex unit. Make sure it snaps into place. Slide the standard tray back into the printer. 237 Paper Jam Check Duplex NOTE: To resolve the message, you must clear all print media from the print media path. Press latch 1 to open the lower door.
  • Page 165 1 Photoconductor drum Lay the cartridge aside. NOTE: Do not leave the cartridge exposed to light for extended periods. Gently push the feed roller release lever toward the back of the printer. Pull the print media up and toward you. CAUTION: The print media may be covered with unfused toner, which can stain garments and skin.
  • Page 166 Reinstall the toner cartridge. Close the upper door, and then the lower door. Locate the recessed areas on each side of the duplex front access cover. Slowly pull the duplex front access cover straight out. If the edge of the print media is visible, pull the print media straight up and out. If the print media is not visible, continue with step 10.
  • Page 167 Hold the duplex front access cover level while you slide it back into the duplex unit. Make sure it snaps into place. Slide the standard tray back into the printer. 239 Paper Jam Check Duplex NOTE: To resolve the message, you must clear all print media from the print media path. Open the printer rear door.
  • Page 168 If print media is still in the fuser area, open the upper front door and remove the print media. If the end of the print media is visible, pull the print media straight out. If the print media does not move immediately when you pull, stop pulling. Remove the toner cartridge, and then pull the print media out.
  • Page 169 Look under the duplex rear door for the edge of the print media to determine how the print media is jammed: If only a short piece of print media is visible toward the rear of the printer, do not pull it out; it may be easier to access from inside the printer.
  • Page 170 Close the duplex rear door. Make sure it snaps into place. Press latch 1 to open the lower door. Press latch 2 to open the upper door.
  • Page 171 CAUTION: The rear portion of the inside of the printer is hot. While grasping the toner cartridge by the hand grip, pull the cartridge up toward the upper front door, and then pull it straight out toward you. NOTICE: Never touch the photoconductor drum on the underside of the cartridge. Use the handhold on the cartridge to avoid touching this area.
  • Page 172 Gently push the feed roller release lever toward the back of the printer. Pull the print media up and toward you. NOTE: The print media may be covered with unfused toner, which can stain garments and skin. Reinstall the toner cartridge. Close the upper door, and then the lower door.
  • Page 173 If the edge of the print media is visible, pull the print media straight up and out. If the print media is not visible, continue with step 16. Otherwise, close the duplex front access cover. Slide the standard tray out. Remove any sheets of print media lying in the duplex front access cover.
  • Page 174: Paper Jam Check Tray

    Hold the duplex front access cover level while you slide it back into the duplex unit. Make sure it snaps into place. Slide the standard tray back into the printer. 24x Paper Jam Check Tray x Jams in four areas result in a 24x Paper Jam message, where x represents the tray number where the jam has occurred.
  • Page 175: Across Three Trays

    If the print media is in the pass-through area across two trays, pull the print media straight up and out. If you do not see either end of the print media, see Across three trays to remove the jam. Slide the tray back into the support unit. Across three trays This type of jam may occur if you are using legal-size print media in the trays or if you have a 250-sheet drawer installed with other optional drawers.
  • Page 176 Pull the tray out of the support unit. If only a short section of the print media is visible, do not pull down to remove the print media. Gently slide the tray back into the support unit. Pull the tray out of the support unit that is above the tray you just closed. Pull the print media either up or down.
  • Page 177 NOTE: With this type of jam, there may be another jam under the toner cartridge. Remove the cartridge and any jammed print media, and then reinstall the cartridge. Across an optional tray, the duplex unit, and the standard tray Pull the tray out of the support unit. If only a short section of the print media is visible, do not pull down to remove the print media.
  • Page 178 If you see the edge of the print media in the standard tray: Pull the print media down and out. Slide the tray all the way into the printer. Slide the duplex front access cover back into the duplex unit. Make sure it snaps into place. If you do not see the edge of the print media in the standard tray: Push the tray back into the printer.
  • Page 179 Remove the toner cartridge. NOTICE: Do not touch the photoconductor drum on the underside of the toner cartridge. Use the handhold on the cartridge to avoid touching this area. 1 Photoconductor drum You should see the leading edge of the print media now. NOTE: The print media may be covered with unfused toner, which can stain garments and skin.
  • Page 180 Pull the print media out. Reinstall the toner cartridge. Align the slides on the cartridge with the slots on the toner cartridge cradle. Use the arrows inside the printer for placement. Guide the cartridge in until it snaps into place. Close the printer upper and lower front doors.
  • Page 181: Paper Jam Check Mp Feeder

    250 Paper Jam Check MP Feeder Slowly pull the jammed print media straight out of the multipurpose feeder. NOTE: To resolve the message, you must clear all print media from the print media path. 260 Paper Jam Check Env Feeder Envelope jams may occur in two areas.
  • Page 182: Between The Envelope Feeder And The Printer

    Replace the stack of envelopes in the envelope feeder. Adjust the envelope edge guide. Lower the envelope weight to the stack. NOTE: If envelope jams continue to occur, repeat these steps and feed a single envelope between steps 4 and 5. This may correct the problem. Between the envelope feeder and the printer Lift the envelope weight.
  • Page 183 Pull the envelope straight out of the printer. NOTE: You may have to remove the toner cartridge to get the envelope out. See reinstall the toner cartridge for instructions. Reinstall the envelope feeder. Make sure it snaps into place. Close the printer upper front door. Replace the stack of envelopes in the envelope feeder.
  • Page 184: Troubleshooting

    Troubleshooting Solving basic printer problems Checking an unresponsive printer Solving display problems Solving printing problems Solving print quality problems Solving option problems Solving network printing problems Contacting service The sections in this chapter help you solve problems with the printer, options, or print quality. Solving basic printer problems Sometimes printer problems are very easy to solve.
  • Page 185: Solving Display Problems

    Performing Self Test appears on the operator panel. When the test is completed, Ready is displayed. If the messages do not appear, turn the printer off and contact Dell at support.dell.com. Menu settings changed from the Settings in the software application, the printer driver, or the printer operator panel have no effect.
  • Page 186 Verify that the correct print media size is selected through the operator panel, in the printer driver, or in the software application. Make sure PCL SmartSwitch and PS SmartSwitch are set to On. If you are using a print spooler, verify that the spooler is not stalled. Check the printer interface from the Setup Menu.
  • Page 187: Solving Print Quality Problems

    Verify that the print media is within the printer specifications. See Print media supported for more details. If the problem continues, turn the printer off and contact Dell at support.dell.com. Toner appears on the back Toner is on the transfer roller. To help prevent this, do not load print media of the printed page.
  • Page 188 Entire page is white. Make sure the packaging material is removed from the toner cartridge. Check the toner cartridge to be sure it is installed correctly. The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. With the cartridge arrows pointing downward, gently shake the toner cartridge back and forth.
  • Page 189: Solving Option Problems

    Part or all of the page is Check the toner cartridge to see if it is installed correctly. printed in black. If the charge roll has been replaced, verify that it is installed correctly. The job prints, but the top Make sure the Paper Size setting in the Paper Menu is correct.
  • Page 190: Solving Network Printing Problems

    The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative. Option Action Drawers Make sure the connection between drawers (250-sheet drawer or 500-sheet drawer), or the connection between a drawer and a duplex unit or the printer, is secure.
  • Page 191 The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing a menu settings page for more information. For information about obtaining service, contact Dell at support.dell.com for more information.
  • Page 192: Maintaining Your Printer

    Determining the status of supplies If your printer is connected to the network, the Dell Configuration Web Tool can provide instant feedback on remaining toner levels. Type the printer IP address in your Web browser to view this information. To use the email alert setup feature that notifies you whenever the printer needs supplies, type your name or the name of the key operator in the email list box.
  • Page 193: Conserving Supplies

    Conserving supplies Several settings in your application software or on the display let you conserve toner and paper: Supply Setting What the setting does For more information, see... Toner Toner Darkness in Lets you adjust the level of toner released on a sheet of Toner Darkness the Quality Menu print media.
  • Page 194: Storing Supplies

    The Order Toner Cartridges window appears: Choose your printer model from the drop-down list on the screen. Enter your Dell printer Service Tag number in the field provided. Your Service Tag number is located inside the front door of your printer.
  • Page 195: Storing The Toner Cartridge

    Use the following guidelines for proper print media storage. These help avoid paper feeding problems and uneven print quality: For best results, store print media in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. Store cartons of print media on a pallet or shelf, rather than directly on the floor.
  • Page 196: Removing The Used Toner Cartridge

    Ordering supplies for information on ordering toner cartridges. CAUTION: Dell does not recommend that you use toner cartridges from a third-party refiller. Print quality and printer reliability cannot be guaranteed if you do. For best results, use Dell supplies. Removing the used toner cartridge Turn the printer off and unplug the printer power cord.
  • Page 197: Cleaning The Printer

    CAUTION: The rear portion of the inside of the printer is hot. While grasping the toner cartridge by the hand grip, pull the cartridge up toward the upper front door, and then pull it straight out toward you. NOTICE: Never touch the photoconductor drum on the underside of the cartridge. Use the handhold on the cartridge to avoid touching this area.
  • Page 198: Installing The New Toner Cartridge

    Using a clean, lint-free cloth, gently clean the shaded areas by wiping toward the front of the printer. NOTICE: Do not touch the transfer roller. 1 Transfer roller CAUTION: The rear portion of the inside of the printer is hot due to the fuser. Allow time for the printer to cool before attempting to remove parts in this area.
  • Page 199 1 Photoconductor drum Hold the toner cartridge by the handle and gently shake it side-to-side to distribute the toner. Align the tabs on each side of the toner cartridge with the slots on each side of the cartridge cradle. Use the arrows inside the printer for placement.
  • Page 200: Replacing The Charge Roll

    Slot Guide the toner cartridge in until it snaps into place. Close the upper door, and then the lower door. Turn the printer on. Replacing the charge roll Order a new charge roll kit when toner fog or background shading appears on printed pages. See Ordering supplies for information on ordering a charge roll.
  • Page 201 Pull down on the charge roll until it is loose. Pull the charge roll to the right to loosen the left side.
  • Page 202 Pull the charge roll straight out of the printer and set it aside. Metal tab Cylinder part Remove any packaging from the new charge roll.
  • Page 203 NOTICE: Do not touch the cylinder part of the charge roll when installing the unit. You may touch the metal tabs on each end to help you in the installation. Touching the cylinder part will contaminate the charge roll and affect printing. Align the metal tab on the left side of the new charge roll with its hole and insert it.
  • Page 204: Replacing The Transfer Roller

    Release the metal arm-like tab. Reinstall the toner cartridge and close the front doors. Plug the printer power cord into a properly grounded electrical outlet. Reset the maintenance counter. See Resetting the maintenance counter. Replacing the transfer roller Order a new transfer roller when light print, toner fog, or background shading appears on printed pages. See Ordering supplies for information on ordering a transfer roller.
  • Page 205 Pull the transfer roller to the left to loosen the right side and then pull it straight out of the printer. Set it aside.
  • Page 206 Remove any packaging from the new transfer roller. Grasp the transfer roller on the left side as shown. Locate the small hole and insert the metal tab on the right side of the transfer roller into the hole.
  • Page 207 Lower the transfer roller gently until the left metal tab fits into the slot. You may have to push it down for a secure fit.
  • Page 208: Replacing The Pick Rollers

    Reinstall the toner cartridge and close the front doors. Plug the printer power cord into a properly grounded electrical outlet. Reset the maintenance counter. See Resetting the maintenance counter. Replacing the pick rollers Remove the standard tray. Look underneath the printer for the pick roller arm and pull it down.
  • Page 209 Press on the end of the tab and pull the pick roller off the arm. Repeat step 3 on the other side to remove the other pick roller.
  • Page 210 Gently release the pick roller arm. Discard the used pick rollers. To install the new pick rollers: Remove the two pick rollers from the packaging. Pull the pick roller arm down. Locate the recessed area on the pick roller and align it with the tab on the arm. NOTE: There are two arrows on each pick roller.
  • Page 211: Resetting The Maintenance Counter

    Repeat step 3and step 4 to install the other pick roller. Gently release the pick roller arm. Insert the standard tray. Resetting the maintenance counter After replacing all the items in the maintenance kit, reset the maintenance counter: Press and hold the Select and Return buttons while you turn the printer on. Release the buttons when Performing Self Test appears on the display.
  • Page 212: Printer Maintenance When Printing On Card Stock

    Press Menu until you see Exit Config Menu, and then press Select. Activating Menu Changes appears briefly, followed by Performing Self Test. The printer returns to the Ready state. Printer maintenance when printing on card stock After printing approximately 10,000 pages of card stock (or each time you replace the toner cartridge), complete the following steps to maintain printer feeding reliability: Print five sheets of paper.
  • Page 213: Removing Options

    Removing options Removing optional printer memory cards Removing the envelope feeder Removing the printer from the duplex unit, removing a duplex unit from a drawer and removing a drawer from another drawer If the printer location needs to change or the printer and print media handling options need to be shipped to a new location, all print media handling options must be removed from the printer.
  • Page 214 Press down on the side door latches and open the side door. Loosen, but do not remove, the six screws on the shield. NOTE: You need a small Phillips screwdriver to loosen these screws.
  • Page 215 Use the tabs to slide the shield up until the top three screws fit into the three keyholes on the shield. Hold the shield by the tabs and lift it off. Locate the option card you want to remove. NOTICE: Electronic components are easily damaged by static electricity.
  • Page 216: Reattaching The Shield And Closing The Doors

    Place the card in its original packaging. If you did not save the original packaging, wrap it in paper and store it in a box for protection. If you need to install a replacement optional card on the system board, refer to the Owner's Manual. Reattaching the shield and closing the doors After you have installed any type of option card on the printer system board, follow these instructions to attach the shield and close the doors.
  • Page 217: Removing The Envelope Feeder

    Close the side door. Close the upper door, and then the lower door. Removing the envelope feeder Remove envelopes from the envelope feeder. Push the envelope support to the closed position.
  • Page 218: Removing The Printer From The Duplex Unit, Removing A Duplex Unit From A Drawer And Removing A Drawer From Another Drawer

    Open the printer upper front door. Pull the envelope feeder up slightly and straight out of the printer. Set it aside. Close both front doors. Removing the printer from the duplex unit, removing a duplex unit from a drawer and removing a drawer from another drawer NOTE: These same instructions work for removing the printer from the optional 250- or 500-sheet...
  • Page 219 Carefully lift the optional drawer straight up until it is completely disconnected from the option below it. Set it aside.
  • Page 220: Uninstalling Drivers

    Uninstalling drivers Uninstall software utility The Drivers and Utilities CD contains drivers and utilities for your printer and optional devices. Dell ships your computer to you with required drivers and utilities already installed-no further installation or configuration is needed. The CD also has an Uninstall software utility to remove any currently installed printer software or printer objects.
  • Page 221: Printer Specifications

    Printer specifications Dimensions Memory Emulation, compatibility, and connectivity Cartridge and printer life Environmental Choosing the right print media Media types and sizes Cables Certifications Dimensions Height: 421 mm (16.5 in.) Width: 509 mm (20 in.) Depth: 384 mm (15.1 in.) Weight (including cartridge): 18.5 kg (40.8 lb) Memory Base memory...
  • Page 222: Mib Compatibility

    This information helps network administrators manage the network (analyze performance, traffic, errors, and so on). The Dell Workgroup Laser Printer W5300 complies with standard industry MIB specifications, allowing the printer to be recognized and managed by various printer and network management software systems, such as Dell OpenManage™, IT Assistant, Hewlett-...
  • Page 223: Choosing The Right Print Media

    Operating: up to 3,048 m (10,000 feet) Storage (packed): 0.25 atmospheric pressure (equivalent to 10,300 m or 34,000 feet) Choosing the right print media Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the print media you are considering before buying large quantities.
  • Page 224 This size does not appear in the Paper Size menu until Tray Size Sensing is turned off. This size setting formats the page for 215.9 x 355.6mm (8.5 x 14 in) unless the size is specified by the software application. Cables Your Dell Workgroup Laser Printer W5300 interconnection cable must meet the following requirements:...
  • Page 225 Connection Cable certification USB 2.0 10/100BaseT Ethernet CAT-5E Certifications Novell USB-IF...
  • Page 226: Safety And Regulatory Information

    (US only) The Dell Workgroup Laser Printer W5300 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 227: Industry Canada Compliance Statement

    or modifications could void the user's authority to operate this equipment. NOTE: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 228: Laser Notice

    Noise Emissions Levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA Duplex Printing 58 dBA Simplex Printing 55 dBA Idling 34 dBA Laser Notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
  • Page 229 Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Dell is proud to be a participant in this program. As an ENERGY STAR Partner, Dell Computer Corporation has determined that this product meets the ENERGY...
  • Page 230: Dell Technical Support Policy

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 231: Warranty And Return Policy

    Warranty and Return Policy Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Owner's Manual.
  • Page 232: Licensing Notice

    The Dell modified GNU licensed software is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Dell- or third- party-copyrighted software in this printer.