Scanning Takes Too Long Or Freezes The Computer - Dell B5465dnf Mono Laser Printer MFP User Manual

Troubleshooting
Action
Step 5
From the Flash Drive menu, reduce the scan resolution settings, and then
resend the scan job.
Does the job scan?
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and Content Source
settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Scanner unit does not close
Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?

Scanning takes too long or freezes the computer

Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Yes No
The problem is solved. Go to step 6.
The problem is solved. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. The problem is solved.
Contact technical The problem is solved.
support.
324
technical