Dell B5465dnf Mono Laser Printer MFP User Manual page 288

Troubleshooting
Envelope seals when printing
Action
a
Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
b
Resend the print job.
Does the envelope seal when printing?
Error message about reading the flash drive appears
Action
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive will not work if it is inserted into the rear USB
port.
Is the flash drive inserted into the front USB port?
Step 2
Check if the indicator light on the printer control panel is blinking green.
Note: A green blinking light indicates that the printer is busy.
Is the indicator light blinking green?
Step 3
a
Check for an error message on the display.
b
Clear the message.
Does the error message still appear?
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
"Supported flash drives and file types" on page 88.
Does the error message still appear?
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?
Yes No
Contact technical The problem is solved.
support.
Yes No
Go to step 2. Insert the flash drive
into the front USB port.
Wait until the printer is Go to step 3.
ready, then view the
held jobs list, and then
print the documents.
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Contact technical The problem is solved.
support.
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