Dell B5465dnf Mono Laser Printer MFP User Manual page 309

Troubleshooting
Action
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Horizontal voids appear on prints
Leading edge
Trailing edge
Action
Step 1
a
Make sure your software program is using a correct fill pattern.
b
Resend the print job.
Do horizontal voids appear on prints?
Step 2
a
Load the specified tray or feeder with a recommended type of paper.
b
Resend the print job.
Do horizontal voids appear on prints?
Yes No
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Contact technical The problem is solved.
support or your Dell
printer dealer.
Yes No
Go to step 2. The problem is solved.
Go to step 3. The problem is solved.
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