Troubleshooting; Setup Problems; Computer Problems - Dell 924 All-in-One Photo Printer User Manual

Troubleshooting

Setup Problems

General Problems
Error Messages and Lights
Improving Print Quality
Follow these tips when you troubleshoot your printer:
If the printer does not work, ensure that the printer is properly connected.
If an error message appears on the operator panel display, write down the exact message.
Setup Problems

Computer Problems

Verify that your printer is compatible with your computer.
The Dell Photo AIO Printer 924 supports Windows 2000, Windows XP, and Windows XP
Professional x64 Edition.
Make sure you turned on both your printer and your computer.
Check the USB cable.
Ensure the USB cable is firmly connected to your printer and your computer.
Shut down the computer, reconnect the USB cable as shown on the setup diagram for
your printer, and then restart the computer.
If the software installation screen does not appear automatically, install the software
manually.
1. Insert the Drivers and Utilities CD.
2. Click Install.
Determine if the printer software is installed.
Click Start Programs or All Programs
Dell Photo AIO Printer 924 does not appear in the list of programs, the printer software is
not installed. Install the printer software. For more information, see
the Software.
Set your printer as the default printer.
1. In Windows XP, click Start
Hardware Printers and Faxes.
In Windows 2000, click Start
2.
Dell Printers
Control Panel Printers and Other
Settings Printers.
Dell Photo AIO Printer 924. If
Removing and Reinstalling