Chapter 20 Alert Types And Management; Table 18 Alerts List - Dell PowerConnect W-IAP175P User Manual

Alerts are generated when a user encounters problems while accessing or connecting to the Wi-Fi network. These
alerts enable you to troubleshoot the problems. The alerts that are generated on Dell Instant can be categorized
as follows:
802.11 related association and authentication failure alerts.

802.1X related mode and key mismatch, server, and client time-out failure alerts.

IP address related failure - Static IP address or DHCP related alerts.

Table 18 displays a list of alerts that are generated on the Dell Instant network.
Table 18
Alerts List
Type Code
100101
100102
100103
100104
100105
100206
100307
100308
Dell PowerConnect W-Instant Access Point 5.0.3.0-1.1.0.0 | User Guide
Description Details
Internal error The IAP has encountered an internal
error for this client.
Unknown SSID in The IAP cannot allow this client to
association request associate because the association
request received contains an unknown
SSID.
Mismatched The IAP cannot allow this client to
authentication/ associate because its authentication or
encryption setting encryption settings do not match IAP's
configuration.
Unsupported 802.11 The IAP cannot allow this client to
rate associate because it does not support
the 802.11 rate requested by this client.
Maximum capacity The IAP has reached maximum capacity
reached on IAP and cannot accommodate any more
clients.
Invalid MAC Address The IAP cannot authenticate this client
because the client's MAC address is not
valid.
Client blocked due to The IAP is temporarily blocking the
repeated 802.1X authentication request from this
authentication failures client because the credentials provided
have been rejected by the RADIUS
server too many times.
RADIUS server The IAP cannot authenticate this client
connection failure using 802.1X because the RADIUS server
did not respond to the authentication
request.
Chapter 20
Alert Types and Management
Corrective Action
Contact the Dell customer support team.
Identify the client and check its Wi-Fi driver
and manager software.
Ascertain the correct authentication or
encryption settings and try to associate
again.
Check the configuration on the IAP to see if
the desired rate can be supported; if not,
consider replacing the IAP with another
model that can support the rate.
Consider expanding capacity by installing
additional IAPs or balance load by
relocating IAPs.
This condition may be indicative of a
misbehaving client. Try to locate the client
device and check its hardware and
software.
Identify the client and check its 802.1X
credentials.
If the IAP is using the internal RADIUS
server, recommend checking the related
configuration as well as the installed
certificate and passphrase.
If the IAP is using an external RADIUS
server, check if there are any issues with
the RADIUS server and try connecting
again.
Alert Types and Management | 131