Troubleshooting - Xerox 7600 User Manual

Xerox Scanner User's Guide

Troubleshooting

In addition to the troubleshooting information contained in this section,
please see the Readme file on your installation disc. The Readme file
contains additional information that may help you diagnose problems with
the scanner.
Problem: The scanner won't scan. What's wrong?
Check for one of these possible problems:
• Are the cables loose or not plugged in securely? Inspect the
cable connections. Make sure the cables are plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the
status light doesn't come on, plug the power supply into another
electrical outlet.
• Did you select another source in the scanning software? If you
use multiple TWAIN devices with your computer, such as digital
cameras and scanners, you may have selected another source for
images.
Problem: The ADF won't feed pages properly.
Clean the scanner following the instructions in the Maintenance section. If
the ADF pad or feed rollers are dirty, they will feel smooth and slip on
paper instead of grabbing them.
Problem: Paper always jams halfway through the
scanner on my ADF with Flatbed scanner.
Open the scanner lid and make sure there are no items on the flatbed
glass.
Problem: Paper keeps jamming in the scanner.
First, try cleaning the scanner. If there are still paper feed issues, try
replacing the ADF pad. The ADF pad will wear down over time and will
need to be replaced. Paper constantly jamming is a sign that the ADF pad
may be worn and needs to be replaced.
Problem: The rollers are spinning but the scanner
doesn't grab the pages.
Make sure the paper is fully seated in the scanner's input tray. The paper
sensor might be triggered but the paper isn't far enough in the scanner to
allow the rollers to pick up the pages.
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