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When you are ready to take ACD
calls again:
/
Answer or Make Non-ACD Calls
The individual DN allows the user (agent) to make outgoing calls and to receive
non-ACD incoming calls. If the agent does not have an active call when the Individual
line flashes, the agent can press the individual DN line and answer the call.
To make a non-ACD call:
2498
To answer a non-ACD call, when the
telephone rings:
2498
Contact your supervisor
To answer your supervisor when your
phone rings and the Supervisor
indicator flashes:
/
If you are on a call and hear a buzz
and the Supervisor indicator flashes:
/
2.
Press the
Not Ready
1.
Press an
Individual DN
2.
Dial
the number you wish to call.
Press the
DN
Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Press the
Supervisor
1.
Press the
Hold
Agent features
Key again.
Key.
Key.
Key.
41
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