Customer Originated Trace (Cot) - Nortel Meridian SL-100 M3905 User Manual

Class features on IVD sets
To activate or turn ON Automatic
Recall:
2698
To deactivate or cancel
Automatic Recall:
2698

Customer Originated Trace (COT)

This feature allows you to activate an immediate trace of the last incoming call,
without requiring prior approval and manual intervention by your system
administrator. Customer Originated Trace can be activated on a per-call basis. This
feature can be activated using a feature key or by entering a FAC. This feature can
be used to initiate a trace of an ACD call terminating on your
Note: Availability of this feature depends upon your Meridian SL-100 system soft-
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1. Press your Individual DN
2. Dial the FAC digits for feature
activation.
3. An announcement may provide
additional instructions or
announce the number of the last
incoming call, and provide you
with a choice of whether to
continue the recall or abort it.
4. If you continue the recall, the
Automatic Recall feature calls
the last number that called you;
or, if the number is busy, it
continues trying until the line is
idle.
5. When both lines are idle,
Automatic Recall rings your
telephone. Answer the telephone,
and you hear normal ringing.
1. Press your Individual DN
2. Dial the FAC digits for feature
deactivation.
Key.
Key.
InCalls Key.