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Your telephone's controls
Observe Agent Key
/
Display Queue Key
/
DsplyQueue
Supervisor Observe Key
Application Keys
Quit Key
Copy Key
/
20
Press the
Observe Agent
supervisor ACD telephone) to monitor the
activity on the agent's telephone.
Press the
Display Queue Calls
agent's ACD telephone to display incoming
calls waiting information.
The
Display Queue Calls
supervisor's ACD telephone displays to the
supervisor information on the number of
manned agent positions, the number of calls
waiting in the incoming call queue, number
of calls logically queued, and the waiting
time of the oldest call in the ACD queue.
Press the
Supervisor Observe
allow a walk-around supervisor to plug the
headset into the headset jack at the side of
the agent's telephone and monitor or join the
conversation between the agent and the Call
Center caller.
Press the
Quit
Key to end an active
application without affecting the state of any
call on the telephone.
Press the
Copy
Key to copy entries from the
corporate directory to the personal directory.
Key (on the
Key on the
Key on the
Key (LED) to
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