Cannot Use The Contents On Creative Park Premium; Cannot Access Creative Park Premium - Canon MG6100 SERIES On-Screen Manual

Advanced Guide >
Troubleshooting
U150

Cannot Use the Contents on CREATIVE PARK PREMIUM

Cannot access CREATIVE PARK PREMIUM

Check 1: Is the power on?
If the power is off, an error message is displayed on the computer screen. Follow the
instructions on the computer screen, turn on the machine, then access CREATIVE PARK
PREMIUM again.
Check 2: Is the machine connected to the computer?
If the machine is not connected to the computer, an error message is displayed on the
computer screen. Follow the instructions on the computer screen, connect the machine to the
computer securely, then access CREATIVE PARK PREMIUM again.
Check 3: Are the ink tanks installed properly?
If genuine Canon ink tanks are not installed properly, an error message is displayed on the
computer screen. Follow the instructions on the computer screen, make sure that genuine
Canon ink tanks are installed properly for all colors, then access CREATIVE PARK PREMIUM
again.
Check 4: Are any operations in progress on the machine?
If any operations are in progress on the machine, an error message is displayed on the
computer screen. Follow the instructions on the computer screen, make sure that the
operation is complete, then access CREATIVE PARK PREMIUM again.
Check 5: Is the printer driver installed?
If the printer driver is not installed, the menu of CREATIVE PARK PREMIUM is not displayed on
Solution Menu EX. Install the printer driver, then access CREATIVE PARK PREMIUM.
Check 6: Is the machine selected on Solution Menu EX?
If the machine is not selected on Solution Menu EX, the menu of CREATIVE PARK PREMIUM
is not displayed on Solution Menu EX. Select the machine for Select Model on Solution Menu
EX's Settings in the Help & Settings menu, then access CREATIVE PARK PREMIUM.
Check 7: Is bidirectional support of the printer driver enabled?
If bidirectional support of the printer driver is not enabled, an error message is displayed on
the computer screen. Follow the instructions on the computer screen, make sure that
bidirectional support of the printer driver is enabled, then access CREATIVE PARK PREMIUM
again.
Note
To enable bidirectional support of the printer driver, select the Enable bidirectional
support check box under the Ports tab in Properties of the printer driver.
Check 8: Is the machine connected to the computer via Bluetooth
communication?
If the machine is connected to the computer via Bluetooth communication, an error message
is displayed on the computer screen. Connect the machine using a USB cable or over a
network, then access CREATIVE PARK PREMIUM again.
Check 9: Is Internet access available?
To access CREATIVE PARK PREMIUM, it is necessary to access the Internet. Make sure that
your computer is available for Internet access, then access CREATIVE PARK PREMIUM again.
> Cannot Use the Contents on CREATIVE PARK PREMIUM