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Canon MG6110 Service Manual
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Canon MG6110 Service Manual

Canon MG6110 Service Manual

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MG6100 series
Service Manual
(MG6110 / MG6120 / MG6130 / MG6140 / MG6150 / MG6170 /
MG6180)
Revision 0
QY8-13DA-000
COPYRIGHT©2010 CANON INC. CANON MG6100 series 082010 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for
qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information
applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your
region.
This manual does not provide sufficient information for disassembly and reassembly procedures.
Refer to the graphics in the separate Parts Catalog.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product.
When changes are made to the contents of the manual, Canon will release technical information when necessary. When
substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language
without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2010 by Canon Inc.
CANON INC.
Inkjet Device Market Support Management Div.
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

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Summary of Contents for Canon MG6110

  • Page 1 COPYRIGHT©2010 CANON INC. CANON MG6100 series 082010 XX 0.00-0 Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold.
  • Page 2 MG6100 series INTRODUCTION [ How to use this Service Manual ] This manual is intended to solve printer problems smoothly, with each section representing the typical service procedures, as shown below. Troubleshooting Identify the problem, and handle it accordingly. Repair When a part needs to be replaced, see this section.

  • Page 3: Table Of Contents

    MG6100 series TABLE OF CONTENTS 1. TROUBLESHOOTING 1-1. Troubleshooting by Symptom 1-2. Operator Call Error Troubleshooting 1-3. Service Call Error Troubleshooting 2. REPAIR 2-1. Major Replacement Parts and Adjustment 2-2. Part Replacement Procedures (1) External housing, scanner unit, and document cover removal (2) Operation panel removal (3) Document window R removal (4) Carriage unlocking...
  • Page 4 (4) Document pressure sheet (sponge sheet) replacement (5) Ink absorber counter setting (6) Preventive replacement of ink absorber 4. VERIFICATION AFTER REPAIR 4-1. Standard Inspection Flow 4-2. Integrated Inspection Pattern Print 4-3. Ink Absorber Counter Value Print 5. APPENDIX 5-1. Customer Maintenance 5-2.

  • Page 5: Troubleshooting

    MG6100 series TABLE OF CONTENTS 1. TROUBLESHOOTING 1-1. Troubleshooting by Symptom Symptom Solution Faulty operation The power does not turn on. (1) Confirm cable connection: The power turns off - DC harness ass'y immediately after power-on. - Power switch harness ass'y =>...
  • Page 6 - No remainder of the outer film (the air- through must be opened) - Re-setting of an ink tank - Whether the ink tank is Canon-genuine one or not - Whether the ink tank is refilled one or not (2) Remove foreign material from the purge unit caps, if any.
  • Page 7 the print head) The back side of paper gets (1) Clean the inside of the machine. smeared. (2) Perform bottom plate cleaning. (3) Examine the platen ink absorber. (4) Examine the paper eject roller. (5) Replace the following item(s): - The part in the paper path causing the smearing Graphic or text is enlarged on (1) Confirm that the carriage slit film is free...

  • Page 8: Operator Call Error Troubleshooting

    (2) Confirm the network connection. (3) Replace the following item(s): - Logic board ass'y - Wireless LAN board ass'y *1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists. *2: Only for disc label printing supported regions.
  • Page 9 cassette. There is no paper. selected as the paper source. Set arm unit Load paper and press the paper in the cassette, and press - Pressure [OK]. the OK button. roller Note that the cassette is for plain unit paper only. - Cassette unit Paper jam.
  • Page 10 Open the inner cover, Open the inner cover, set the disc - Spur unit [1850 set the disc tray and tray, and press the OK button. - Inner [1855 press [OK]. cover unit Time-out in disc Timeout error has A prescribed period of time (12 [1830 label printing occurred.
  • Page 11 If the alignment pattern was not - Purge printed properly (faint printing, drive etc.), perform print head cleaning, system then perform the print head unit alignment again. The remaining ink [1683] U130 (Applicable ink tank An ink tank which has once been - Ink tank amount unknown icon)

  • Page 12: Service Call Error Troubleshooting

    60 minutes have elapsed since then, making re-scanning unstable. Press the OK button to clear the error. Premium [4100] Cannot print the data. Install the supported (Canon- - Ink tank Contents print genuine) ink tanks. error. *1: Only for disc label printing supported regions.
  • Page 13 opens and closes properly. - Timing sensor (2) Smearing or scratches on the LF / EJ slit unit film: - Paper feed roller Clean the LF / EJ slit film using lint- unit free paper. - Logic board (3) Foreign material in the LF drive: ass'y Remove foreign material.
  • Page 14 (3) Cable connection: - CR FFC (CN401, CN402, CN403) Re-connect the cable. If any damage or breakage of the cable is found, replace the carriage unit. 9 times EEPROM error [6800] (1) Part replacement: [6801] Replace the logic board ass'y. 10 times VH monitor [B200]...
  • Page 15 14 times APP sensor [6A90] (5) APP slit film condition: error Clean the APP slit film using lint-free paper. (6) APP code wheel gear condition: If the gear wears, replace the gear. (7) Cable connection: - PE sensor cable - Motor multi harness ass'y Re-connect the cables.
  • Page 16 - Wireless LAN cable ass'y Re-connect the cable. - Wireless LAN If any damage or breakage of the board ass'y cable is found, replace the cable. 21 times Drive switch [C000] (1) Foreign material in the drive switch area - Purge drive error of the purge drive system unit: system unit...

  • Page 17: Repair

    MG6100 series TABLE OF CONTENTS 2. REPAIR 2-1. Major Replacement Parts and Adjustment Adjustment / settings / operation Recommended removal procedure / Notes on Service part check replacement Logic board (1) Cassette unit In the service mode: ass'y (2) Left and right side covers 1.
  • Page 18 (3) Document pressure plate unit [See 3-4. Grease Application, for (4) Scanner unit details.] (5) Main case (6) Rear cover In the service mode: (7) Timing slit strap 2. Print the integrated inspection - Before removal of the carriage rail, put a mark of the pattern.
  • Page 19 (5) Main case (only when uneven printing or (6) Rear cover streaks appear on printouts after (7) Print unit replacement). (8) See 2-2. Part Replacement Procedures. [See 3-3. Adjustment and Settings in Service Mode, for - DO NOT contact the spur edges. details.] Purge drive (1) Cassette unit...
  • Page 20 LCD viewer setting, for details.] unit 3. Print the integrated inspection pattern. Timing slit 2-2. Part Replacement Procedures, and Parts In the user mode: strip film Catalog. 1. Perform print head alignment. In the service mode: 2. Print the nozzle check pattern. Timing slit - Upon contact with the film, wipe the film with 3.
  • Page 21 - Protect the units from soiled with ink. - Protect the housing from scratches. - For automatic print head alignment, use Matte Photo Paper MP-101 to maintain the alignment accuracy. - Exercise caution with the screws, as follows: i. The screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them in other cases).
  • Page 22 MG6100 series --- 2. REPAIR TABLE OF CONTENTS (Click on the image to enlarge it.) 2-2. Part Replacement Procedures Be sure to protect the machine from static electricity in repair servicing, especially for the LCD, panel board, scanner unit, logic board, card board, IrDA board, PE sensor board, and WLAN board. Some of the photos are of the MP630 and MP980 since their structures are same.
  • Page 23 3) Remove the scanner cable, panel cable, and FB motor cable. <Be cautious of the core location and wiring layout.> 4) Remove the side cover L, scanner unit, then document pressure plate unit (3 screws). <While holding the scanner unit, remove the side cover L, then disengage the scanner unit from the scanner support arm.>...
  • Page 24 5) Remove the main case (no screws). 20 / 66...
  • Page 25 (2) Operation panel removal 1) Separate the document pressure plate from the scanner unit. <While pushing the hinge edge inward, pull the plate upward to separate it from the scanner unit.> <Through the slit of the scanner unit, remove the panel cable.> 2) Remove the top cover from the base.
  • Page 26 <Release 3 claws.> 3) Separate the LCD unit and the power switch from the panel. <Cut the electrostatic protection sheet along the perforation, and remove the protection sheet.> 22 / 66...
  • Page 27 In reassembling, attach the new protection sheet as it is over the remaining portions of the sheet. 23 / 66...
  • Page 28 (3) Document window R removal The window is fixed with the double-sided adhesive tape. Insert a precision screwdriver, etc. into the gap and slowly remove the window from the tape. (4) Carriage unlocking 1) Rotate the APP motor drive gear in the red arrow direction in the left photo below to unlock the carriage.
  • Page 29 (6) Carriage unit removal 1) Unlock the carriage while following the procedures (4) Carriage unlocking. 2) On the main chassis, mark the positions of the screws that fix the carriage upper rail to the main chassis (3 points for each screw: the left, right, and center). 3) Remove 3 screws that fix the carriage upper rail to the main chassis, then remove the rail.
  • Page 30 5) Remove the timing slit film. Be cautious to keep it free from any grease or damage. 6) Pass the head of a flat-blade screwdriver through the hole of the main chassis, and press the carriage belt to release it from the pulley. Be cautious to keep it free from any grease. 7) Disconnect the carriage FFC from the logic board connector, then remove the carriage cable cover, carriage cable holder, and FFC core.
  • Page 31 8) While being cautious so that the carriage unit will not contact the main chassis, slowly lift the carriage unit to remove it from the main unit. In assembling a new carriage unit, follow the procedures in the reverse order. For the carriage upper 27 / 66...
  • Page 32 rail, align the rail to the marks that were put in the first step of disassembly, and securely fasten the screws. If the carriage unit is not necessary to be replaced, parts under the purge drive system unit, etc. can be replaced without removing the carriage rail. While holding a set of a) main chassis, b) upper and lower carriage rails, and c) carriage unit together, just remove the screws from the left and right plates.
  • Page 33 3) Remove the front chassis (3 screws). 4) Unlock the paper eject roller gear. While raising the front of the platen unit, remove the platen unit from the printer unit. (8) Purge drive system unit (right plate) and switch system unit (left plate) removal 1) Release the springs of the carriage motor cable, duplex printing paper feed roller, cassette feed roller, cassette feed guide, and paper guide unit (both sides).
  • Page 34 2) Remove the springs (left and right) from the pressure roller unit. 3) Remove the screws that fix the units to the main chassis (3 on the left, 2 on the right). 30 / 66...
  • Page 35 4) Separate the main chassis from the switch system unit and the purge drive system unit. (9) Engine unit reassembly After repair, reassemble each unit of the printer engine on the bottom case in the procedures listed below. Depending on the replaced unit, some steps can be omitted. For specific part names and locations, refer to the Parts Catalog.
  • Page 36 3) Attach the cassette feed guide. 4) Install the cassette feed roller unit. 32 / 66...
  • Page 37 5) To the paper feed roller unit, attach the paper feed belt and bushing, then install them in the main unit. 6) Attach the paper guide unit from above the paper feed roller along its bushing, then hook the end of each spring on the protrusion of the right and left plates respectively.
  • Page 38 7) Install the platen unit and the spur unit. 8) Connect the springs on each side of the spur holder to the switch system unit and the purge drive system unit respectively. 34 / 66...
  • Page 39 9) Attach the inner cover and the release arm (2 arms). 10) Fix the pressure roller unit to the main chassis (screw it to the right and left plates). 11) Attach the carriage unit to the carriage rail, then align the carriage upper rail with the marks on 35 / 66...
  • Page 40 the main chassis and fasten it with screws. The carriage unit will be easy to be attached to the carriage rail when the lever is slid in the red- arrowed direction in the photo below. 36 / 66...
  • Page 41 12) Hook the torsion springs of the pressure roller unit to the main chassis, then the springs kept at the right and left plates in step 6) to the main chassis. <Springs in step 6)> <Springs hooked> 13) While being cautious not to damage the carriage FFC, install the front chassis and the ground chassis.
  • Page 42 (10) Cable wiring and connection 1) Wiring on the right side (on the logic board side) 2) Wiring of the ink sensor cable, inner cover open sensor cable, WLAN harness, and PictBridge FFC 3) Wiring on the left side. Pass the ground cable through the hole to hook it on the side of the bottom case. 38 / 66...
  • Page 43 (11) Ink absorber replacement If the ink absorber alone needs to be replaced (because the ink absorber becomes full, etc.) and no other engine parts are replaced, the ink absorber can be replaced only by separating the print unit from the bottom case. It is not necessary to disassemble the whole engine unit.
  • Page 44 4) Slowly lift the print unit to separate it from the bottom case. 40 / 66...
  • Page 45 5) Remove the paper separation slope, since a portion of the ink absorber lies under it. 6) Replace the ink absorber. Confirm that the replaced new ink absorber completely fits in place and is not lifted or dislocated, especially under the pump. 7) While being cautious of the ink tube and each harness location, return the print unit to the bottom case, and fasten the screws (6 screws removed in step 3).
  • Page 46 MG6100 series TABLE OF CONTENTS 3. ADJUSTMENT / SETTINGS 3-1. Adjustment Approx. Adjustment Purpose Method time EEPROM To initialize settings. 1 min. Service Tool initialization EEPROM Clear Destination settings To set the machine destination. 1 min. Service Tool (EEPROM settings) - At logic board replacement Set Destination section Ink absorber counter...
  • Page 47 LCD language To set the language to be displayed Set the language in the user 1 min. settings on the LCD. mode. Not necessary when the machine is set to the default at shipment from the production site (On arrival at user's, the user is to set the language during setup.).
  • Page 48 *2: Install the Service Tool to a pre-registered computer. - The screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. - For the automatic print head alignment, use Matte Photo Paper (MP-101), which is packed with the machine before shipment.
  • Page 49 the cassette) 3-3. Adjustment and Settings in Service Mode (1) Service mode operation procedures Use the Service Tool on the connected computer. 1) Start the machine in the service mode. i. With the machine power turned off, press and hold the ON button. (DO NOT release the button.) ii.
  • Page 50 (2) Service Tool functions Service Tool screen: Version 1.081 Name Function Remarks 1 Test Print Service test print Paper will feed from the rear tray (2 sheets). Printed items: - Model name - ROM version - USB serial number - Process inspection information - Barcode (model name + destination + machine serial number) - Ink system function check result (printed on the second...
  • Page 51 sheet) - CD / DVD sensor check result (printed on the second sheet) 2 EEPROM EEPROM information The dialog box opens to select the paper source. Select print Rear tray or Cassette, and click OK. Printed items: - Model name - ROM version - Ink absorber counter value (ink amount in the ink absorber)
  • Page 52 (Clear Ink resetting absorber counter is reset, the counter value is printed Counter) automatically. Platen Platen ink absorber counter Not used. (Clear Ink resetting Counter) 12 EEPROM Clear EEPROM initialization The following items are NOT initialized, and the shipment arrival flag is not on: - USB serial number - Destination settings - Record of ink absorber counter resetting and setting...
  • Page 53 A4 paper will be used for the pattern printing. - Paper source: Select either Rear tray or Cassette. - Media type: Select one from HR-101, GF-500/Office Planner, HP Bright White, and Canon Extra/STEINBEIS. 2) When printing is finished, the machine returns to be ready for selection of another function ("A function was finished"...
  • Page 54 instead of the E-MIP correction value (thus, in the initial EEPROM information print, "LF = *" and "EJ = *" are printed, but the selected values are printed after the LF / Eject correction). (4) Button and LCD test Confirm the operation after replacement of the operation panel unit, panel board, or LCD. 1) Check to see if the LED turns off properly 1-1) Click Panel Check of the Service Tool.
  • Page 55 3-2) Press the OK button. The machine becomes ready for the next operation. 4) Color pattern check 4-1) The color pattern is displayed on the LCD. Visually confirm that the patterns are displayed properly. 4-2) Press the ON button. The machine becomes ready for the next operation. Press the ON button again to turn off the machine.
  • Page 56 3) If the disc label print position value from the original logic board is not available due to the logic board failure, etc., print the CD-R check pattern and confirm that the intersection of the X axis and Y axis is at the center of a printable disc.
  • Page 57 MG6100 series --- 4. ADJUSTMENT / SETTINGS TABLE OF CONTENTS 3-4. Grease Application Grease Number of Where to apply Drawing Part name Grease amount drops x grease / oil (mg) Location The surface where the Floil 1 Carriage rail 230 to 290 carriage unit slides KG107A The surface where the...
  • Page 58 54 / 66...
  • Page 59 - Is the outer film completely removed to open the air-through? - Re-install the ink tanks. - Is the ink tank Canon-genuine or not? - Is the ink tank refilled one or not? 2) Remove and clean any foreign material from the caps of the purge unit.
  • Page 60 (3) Carriage unit replacement In the MG6100 series, the carriage unit can be replaced by removing only the carriage upper rail from the main chassis (see 2-2. Part Replacement Procedures, (6) Carriage unit removal, for details). If the lower carriage rail needs to be removed, before removing the screws, put a mark on the main chassis to indicate the carriage rail position.
  • Page 61 (6) Preventive replacement of ink absorber Replace the ink absorber in accordance with the "Guideline for Preventive Replacement of Ink Absorber" even when the ink absorber is not full. (Related Service Information #Q-12E/J-0188) < Guideline for preventive replacement of ink absorber > Replace the ink absorber when it falls in either Criteria 1 or Criteria 2.
  • Page 62 MG6100 series TABLE OF CONTENTS 4. VERIFICATION AFTER REPAIR 4-1. Standard Inspection Flow In each step below, confirm that printing is performed properly and the machine operates properly without any strange noise. EEPROM information print <Check point> - The information must be printed properly. <Additional verification to be made>...
  • Page 63 4-2. Integrated Inspection Pattern Print < Print sample > 59 / 66...
  • Page 64 4-3. Ink Absorber Counter Value Print <Print sample> <4. VERIFICATION AFTER REPAIR> 60 / 66...
  • Page 65 MG6100 series TABLE OF CONTENTS 5. APPENDIX 5-1. Customer Maintenance Approx. Adjustment Timing Purpose Tool time Automatic print - At print head replacement To ensure accurate dot - 1 sheet of 5 min. head alignment - When print quality is not satisfying placement.
  • Page 66 5-2. Special Tools Name Tool No. Application Remarks To the carriage rail sliding In common with other products on the FLOIL KG-107A QY9-0057-000 portions. market 5-3. Sensors Sensor Function Detectable problems Scanner open Detects opening and closing of the - The carriage does not move to the center even sensor scanning unit (cover).
  • Page 67 13 Pump roller sensor Detects the position of the pump - Pump roller sensor error roller, and controls purging operation. 14 Purge cam sensor Detects the position of the purge - PG cam sensor error main cam, and controls purging operation.
  • Page 68 64 / 66...
  • Page 69 5-4. Serial Number Location On the inner guide over the upper portion of the spur holder (visible when the scanning unit (cover) is opened). The photos are for the MP990 as examples. When the machine power is OFF. When the machine power is ON. <5.
  • Page 70 MG6100 series TABLE OF CONTENTS 6. MACHINE TRANSPORTATION This section describes the procedures for transporting the machine for returning after repair, etc. 1) In the service mode, press the ON button to finish the mode, and confirm that the paper lifting plate of the rear tray is raised.

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