Consumer States No Suction Through The Upholstery Hose But Does Have Suction At The Floor - Bissell ProHeat Protech BS-7920F Troubleshooting Manual

Consumer states no suction through the upholstery hose but does have
suction at the floor.
Solution 1:
Are there any cracks in the upholstery hose?
No, is the diverter knob set to 'Tools or Pretreat'?
Yes
Is there any debris stuck in the diverter door (grey oval shaped door inside clear
window to the left of diverter knob)?
No
Switch the diverter knob back and forth from
'Floor Cleaning' to 'Tools or Pretreat' a couple of
times. Does the diverter door click open and
closed properly?
No, proceed to Yes, the diverter door may be
solution 2 broken. Refer customer to an
Authorised Service centre
Prepared by Monique Lania
No, switch from 'Floor cleaning' to 'Tools/Pretreat'. Problem solved
Yes, refer to Authorized Service Centre
Yes
Fill the Tank-in-Tank with clean tap water and fill the
SmartMix Bottle with tap water
Switch SmartMix Switch to 'normal' and use machine
on concrete to suck up a quantity of clean water.
This should remove any debris obstructing the
diverter door. Is there suction through the upholstery
tool now?
Yes, problem solved
21
Call Servicing Guide ProHeat Protech 7920F
No, refer customer to an
Authorized Service Centre