Bissell ProHeat Protech BS-7920F Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Bissell Manuals
  4. Vacuum Cleaner
  5. Pro Heat Pro-Tech BS-7920F
  6. Troubleshooting manual

Bissell ProHeat Protech BS-7920F Troubleshooting Manual

Hide thumbs Also See for ProHeat Protech BS-7920F:
Table of Contents

Advertisement

Quick Links

Troubleshooting

Bissell ProHeat Protech BS-7920F
CONTENTS PAGE
Consumer states no or low suction................................................Page 17
Consumer states the brush will not turn.........................................Page 24
Consumer states the unit has no power..........................................Page 25
Consumer states the unit drags on carpet......................................Page 26
Consumer states unit is very noisy...............................................Page 28

Advertisement

Table of Contents
loading

Related Manuals for Bissell ProHeat Protech BS-7920F

Summary of Contents for Bissell ProHeat Protech BS-7920F

  • Page 1: Table Of Contents

    Troubleshooting Bissell ProHeat Protech BS-7920F CONTENTS PAGE Consumer states unit will not spray to the floor and no spray from the upholstery tool…………………………………………………….Page 2 Consumer states unit will spray through the hose, but not to the floor…………………………………………………………………………Page 8 Consumer states unit will spray at the floor, but not through the upholstery hose………………………………………………………………Page 10...

  • Page 2: Consumer States Unit Will Not Spray To The Floor And No Spray From The Upholstery Tool

    X valve. Does water come through the X Yes, proceed to solution 2 No, X valve may be blocked internally. Advise customer to call Bissell Solution 2: Free Call 1800 number again and press Option 3 for spare parts and...
  • Page 3 Tank-In-Tank Fill the Tank-In-Tank with water and place it back into machine, does unit spray now? Yes, Advise customer to call Bissell Free Call 1800 No, proceed to solution 3 number again and press Option 3 for spare parts...
  • Page 4 Solution 3: Is the brush rotating? Yes, proceed to solution 4 Check pump belt to make sure it is in place How? Remove the tank-in-tank assembly and the SmartMix bottle and set aside. Remove Belt Access door (on right hand side of unit, next to Ready Tools dial) by inserting a flat head screw driver into the slot nearest to the handle and gently pulling the access door off.
  • Page 5 Solution 4: Does water spray through the hose with the attachment off? Yes, proceed to solution 5 No, refer consumer to an Authorized Service Center Prepared by Monique Lania Call Servicing Guide ProHeat Protech 7920F...
  • Page 6 No, order Advise Yes, re-install would not be damaged by customer to call Bissell handle water Free Call 1800 number again and press option 3 for spare parts and Yes, pour hot tap water (½...
  • Page 7 Solution 6: Turn unit off Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well). Turn unit on. Does unit spray now? Yes, problem solved No, refer customer to an Authorized Service Centre Prepared by Monique Lania Call Servicing Guide ProHeat Protech 7920F...

  • Page 8: Consumer States Unit Will Spray Through The Hose, But Not To The Floor

    No, Advise customer to Yes, re-install would not be damaged by call Bissell Free Call handle water 1800 number again and press option 3 for spare parts and order Yes, pour hot tap water (½...
  • Page 9 Solution 2: Turn unit off Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well). Turn unit on. Does unit spray now? Yes, problem solved No, heating element may be clogged. This is caused if machine is not flushed out after use.

  • Page 10: Consumer States Unit Will Spray At The Floor, But Not Through The Upholstery Hose

    Solution 1: Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now? Yes, Advise customer to call Bissell Free Call 1800 number again and press option 3 for spare parts and order replacement upholstery tool Clean out the spray tip with the end of an unfolded paper clip.

  • Page 11: Consumer States Flow Indicator Will Not Spin But Water Is Spraying Out At The Floor

    Consumer states flow indicator will not spin but water is coming out at the floor Solution 1: Remove tank-in-tank assembly from unit Remove the lid from tank and turn the lid upside down Is the small red lint basket, placed securely inside its hole in the tank lid? No, place red lint basket securely in place, ensuring it has been pushed into its hole securely and it is not upside down, problem solved Remove red lint basket from its hole and remove any debris...
  • Page 12 X valve. Does water come through the X Yes, proceed to solution 3 No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank-in-Tank Assembly Prepared by Monique Lania...
  • Page 13 Solution 3: Examine the Flow Indicator Cap located next to grey tools diverter knob. Are there any cracks in it? Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement...

  • Page 14: Consumer States Unit Is Releasing Too Much Solution Or Only Shampoo

    Consumer states unit is releasing too much solution or only shampoo. Solution 1: Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded to the cap No, Fit O ring securely, problem solved Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank.

  • Page 15: Consumer States Unit Will Not Release Any Shampoo

    Remedy Advise customer to call Bissell Free Call 1800 number again and press option 3 for spare parts and order replacement SmartMix bottle Prepared by Monique Lania...
  • Page 16 SmartMix bottle with water, set SmartMix knob on “Water Tank. Rinse/Carpet Protector” and add 120ml Bissell formula to the water in the Tank-in- When finished cleaning fill the tank-in-tank with water only and flush out the system.

  • Page 17: Consumer States No Or Low Suction

    Yes, Empty tank and refill with clean hot (not boiling) tap water, problem solved Remove tank-in-tank assembly from unit. Is the lid or tank damaged? Yes, advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank-...
  • Page 18 Solution 2: Remove the tank-in-tank assembly from the unit Is the red lint basket stuck in the motor duct (the hole with a black rubber rim on the right hand side)? Yes, Remove and place in its place in lid of tank- in-tank assembly.
  • Page 19 Solution 3: Remove the floor nozzle window How? Squeeze and release the trigger, does the trigger spring back when released? Remove Tank-in-Tank Assembly. With a Phillips head screw driver remove the two screws on each end of the floor nozzle window & remove window. **If consumer does not feel comfortable doing this refer them to an authorized service centre.
  • Page 20 Solution 4: Check if there is suction at the upholstery hose? How? Set the diverter knob to “Tools/Pre-treat” setting Remove tool attachment from the end of the upholstery hose Fill a cup with water. Turn unit on and suck water out of the cup with the upholstery hose. Is there suction at the hose? No, refer consumer to an Authorized Service Center Set diverter knob on to “Floor Cleaning”...

  • Page 21: Consumer States No Suction Through The Upholstery Hose But Does Have Suction At The Floor

    Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1: Are there any cracks in the upholstery hose? No, is the diverter knob set to ‘Tools or Pretreat’? Yes, refer to Authorized Service Centre No, switch from ‘Floor cleaning’...
  • Page 22 Solution 2: Remove the floor nozzle window How? Remove Tank-in-Tank Assembly. With a Phillips head screw driver remove the two screws on each end of the floor nozzle window & remove window Set the diverter knob to ‘Tools or Pretreat’ Open diverter door manually, keeping the flat side of the door against the unit.

  • Page 23: Consumer States The Water That Is Sprayed Out Is Not Hot

    Consumer reports the water that is sprayed out is not hot. Solution 1: **Pease NOTE: The upholstery hose does not spray heated water. Is the machine switched on at the power outlet in the wall? Yes, is the power switch on the unit switched to on (l) position? No, switch the power on, problem solved No, switch the power switch to ON (l) position, problem solved ** NOTE: The heater will increase the water temperature by...

  • Page 24: Consumer States The Brush Will Not Turn

    Refer customer to an Authorised replacement brush assembly if appropriate - Advise customer to call Service Centre Bissell Free Call 1800 number again and press Option 3 to order Prepared by Monique Lania replacement brush assembly. Call Servicing Guide ProHeat Protech 7920F...

  • Page 25: Consumer States The Unit Has No Power

    Consumer states the unit has no power. Solution 1: In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit are located in the upper handle. Ensure the handle is pushed all the way into the unit How? Slide upper handle firmly onto lower handle until screw holes are completely aligned With tool caddy’s flat side facing the machine, feed power cord through tool caddy...

  • Page 26: Consumer States The Unit Drags On Carpet

    Consumer states the unit drags on carpet Solution 1: The half moon clear window on the front of the unit may be out of alignment. Remove the window How? Remove the Tank-in-Tank assembly and the SmartMix solution tank from the unit Turn the unit onto its side, exposing the underside of the unit.

  • Page 27: Consumer States The Tank-In-Tank Is Leaking At The Black Plate On The Bottom Of The Tank

    Fill the Tank-In-Tank with water, before placing it back into machine, does it still leak? No, problem solved Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank-In-Tank Assembly...

  • Page 28: Consumer States Unit Is Very Noisy

    Consumer states unit is very noisy Solution 1: This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet. Prepared by Monique Lania Call Servicing Guide ProHeat Protech 7920F...

Table of Contents