Consumer States Unit Will Not Spray To The Floor And No Spray From The Upholstery Tool - Bissell ProHeat Protech BS-7920F Troubleshooting Manual

Consumer states unit will not spray to the floor and no spray from the
upholstery tool
Solution 1:
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and
fill SmartMix bottle (solution bottle)
with Bissell Solution, problem solved
No, tighten o-shaped ring securely over straw, problem solved
Check the black and red tank gasket on the SmartMix bottle cap
and on the bottom of the Tank-in-Tank. Is gasket lodged in base
of unit or has it been lost?
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X
Yes, proceed to solution 2
Solution 2:
Prepared by Monique Lania
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
No, X valve may be blocked internally. Advise customer to call Bissell
Free Call 1800 number again and press Option 3 for spare parts and
order replacement Tank-Tank assembly
Yes
Remove SmartMix bottle from unit
Is there liquid in the SmartMix reservoir?
Yes
2
Call Servicing Guide ProHeat Protech 7920F
Yes
The neck of the SmartMix bottle may be
undersized, therefore the cap will not make
proper contact with the unit.
Advise customer to call Bissell Free
Call 1800 number again and press
option 3 for spare parts and order
replacement SmartMix bottle
valve?
No