Avaya 4600 Series Installation Manual page 39

Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones—
Continued
Error Message
Hardware failure
Incompatible
IP Address in use by
another
No Ethernet
No file server address
Password Error
System busy
Cause/Resolution
CAUSE: Hardware failure prevented downloading of application
file.
RESOLUTION: Replace telephone.
CAUSE: This release of DEFINITY does not support the current
version of the IP Telephone.
RESOLUTION: Upgrade to the current version of MultiVantage
software.
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: Verify administration to identify duplicate IP
address(es).
CAUSE: When first plugged in, the IP Telephone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify
the jack is Category 5, verify power is applied on the LAN to that
jack, etc.
CAUSE: The TFTP server IP address in the IP telephone's
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer
the DHCP server with the proper address of the TFTP server, or
administer the telephone locally using the ADDR option as
detailed in Chapter 3, Static Addressing Installation.
CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try
registration again, taking particular care to enter the password
accurately.
CAUSE: Most likely, the number of IP endpoints on the PBX is
already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a
network resource (DHCP server, TFTP server, or the PBX) and
was not successful. The resource being called upon should be
checked for its availability. If it appears operational and properly
linked to the network, verify addressing is accurate and a
communication path exists in both directions between the
telephone and the resource.
Chapter 4: Troubleshooting Guidelines
Error Messages
4-5