Avaya Communication Manager Administrator's Manual page 195

6
In the
Ext
We'll type 1011, 1012, and 1013.
Tip:
For a ddc group type (also known as "hot seat" selection), the call is sent to the extension
listed in the first
7
Press
ENTER
The Name
group.
Related topics
See Hunt Group
Changing a hunt group
To make changes to a hunt group:
1
Type change hunt-group n and press
2
Change the necessary fields.
3
Press
ENTER
Setting up a queue
You can tell your server running Communication Manager how to handle a hunt-group call when it
cannot be answered right away. The call waits in "queue."
We will tell Communication Manager that as many as 10 calls can wait in the queue, but that you want to
be notified if a call waits for more than 30 seconds.
You also want Communication Manager to send a warning when 5 or more calls are waiting in the queue.
This warning flashes queue-status buttons on phones that have a status button for this hunt group. When
the buttons flash, everyone answering these calls can see that the help-line calls need more attention.
Administrator's Guide for Avaya Communication Manager
November 2003
field, type the extensions of the agents you want in the hunt group.
field. The system uses this screen to determine the hunting sequence.
Ext
to save your changes.
fields are display-only and do not appear until the next time you access this hunt
on page 894 for more information on an
to save your changes.
ACD and non-ACD hunt group.
, where n is the number of the hunt group.
ENTER
Handling Incoming Calls
Managing Hunt Groups
195