Pca Target Times - Avaya Compact Contact Center V5 System Administrator Manual

System Administrator

PCA Target Times

Displays the setting used to calculate the PCA, e.g. the minimum time (in seconds) an agent is permitted
to leave a call ringing. You can alter these default times (default 45 seconds). The list of individual
agents are shown below any hunt groups that have been created.
When you have changed the time(s), click on Apply.
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40DHB0002USDU Issue 2b (1st February 2005) Compact Contact Center V5