Database Server Supervisor; Starting; Changing The Server Connection - Avaya Compact Contact Center V5 System Administrator Manual

Database Server Supervisor

The Database Server Supervisor provides the ability to backup and restore the Report Manager
databases as well as manage the Archiver Database Maintenance Plan when using a MSDE 2000
database. It needs to be run on the PC that Report Manager has been installed onto. However, it is
possible to install and use from a PC containing Microsoft Windows 98/NT4/2000.
The backup and restore facility provides an important safeguard for protecting critical data stored in the
MSDE databases. Backing up and restoring databases is also useful for non-system problems, such as
moving or copying a database from one server to another.
Backups will usually be scheduled and specified through the Maintenance Plan, however you can create
additional backups using either the Wizard or manual backup option.

Starting

To launch the Database Server Supervisor:
1. Make sure that the SQL Service Server Manager is running.
2. Click the Start button on the Windows Taskbar.
3. Point to Programs and then to CCC.
4. Select Database Server Supervisor from the sub-menu.
5. When the Database Server Supervisor is started, a SQL Server Login dialogue box is displayed.
Either, enter the name of the server to be connected to and the login id and password or tick the
Use Windows Authentication box and the click OK.
Once connected to a database server, the available options are determined. This can take several
seconds.
Note: If a connection cannot be made to the database server, an error message is displayed. If you click
on the Cancel button, the application will stop. By clicking on the OK button the server login dialogue box
will be displayed again.

Changing the Server Connection

The server that the application is connected to can be changed from within the program.
To change the server connection:
1. From the File menu select Server Connection.
2. Complete the information required in the SQL Server Login dialogue box and click on the Ok
button.
Note: If a connection is made to a SQL Server other than the existing one, the options tree is reloaded. If
no connection is made to another server, the existing connection continues.
System Administrator
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
System Administrator
Page 37