Related Manuals for Avaya PARTNER ACS R5.0
Summary of Contents for Avaya PARTNER ACS R5.0
- Page 1 ® PARTNER ACS R5.0 Remote Administration R5.0 Getting Started 518-456-166 Issue 3 March 2002...
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Page 2: Ordering Information
Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. -
Page 3: Table Of Contents
Contents About this Guide ® What is PARTNER ACS Remote Administration? New Features in this Release Installation What You Need To Run PARTNER Remote Administration Installing the Software Solving Installation Errors Starting PARTNER Remote Administration An Overview of System Administration Basic Remote Administration Tasks Additional Capabilities Connecting to the PARTNER ACS System... -
Page 4: About This Guide
About this Guide ® This guide is your key to PARTNER ACS R5.0 Remote Administration. Use this guide to learn: • What the program can do • How to install the software • How to connect to a PARTNER system •... -
Page 5: What Is Partner ® Acs Remote Administration
What is PARTNER ACS Remote Administration? ® PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5, R4, or R3 system from your PC. Among the many features it contains are ones that let you: • Program the system (for example, assign outside lines) •... -
Page 6: New Features In This Release
Installation NEW FEATURES IN THIS RELEASE In addition to supporting all system programming and remote administration features already available in PARTNER Remote Administration Release 4.0 on your PC, PARTNER Remote Administration Release 5.0 supports the following features and capabilities: • PARTNER ACS R5, PARTNER ACS R4, and PARTNER ACS R3 Support Release 5.0 provides the capability to program PARTNER ACS R5 systems, PARTNER ACS R4 systems, and PARTNER ACS R3 systems. -
Page 7: Installation
Installation WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION On Your PC OPERATING SYSTEM Microsoft Windows 2000 Server, Windows 2000 Professional, Windows 98, Windows NT 4.0 Server/Workstation with Service Pack 4 or later, or Windows 95 COMPUTER HARDWARE IBM compatible PC with a Pentium 10 MB of free disk space processor (100 MHz or faster) An internal or external V.34 BIS modem... -
Page 8: Installing The Software
INSTALLING THE SOFTWARE The PARTNER Remote Administration software includes an installation program that copies the application onto your PC’s hard drive. You can obtain the PARTNER Remote Administration software from your PARTNER ACS dealer. To install the software: Start Windows. Start Windows Explorer. -
Page 9: Solving Installation Errors
An Overview of System Administration SOLVING INSTALLATION ERRORS If you receive an error message during the installation process, check whether: A version of PARTNER ACS Remote Administration software is still installed on your PC. If it is, you must uninstall this program: •... -
Page 10: An Overview Of System Administration
An Overview of System Administration BASIC REMOTE ADMINISTRATION TASKS Managing your phone system using PARTNER Remote Administration involves the following tasks: • Starting the software (page 7) • Connecting to the PARTNER system (page 10) • Retrieving the system translation (page 19) •... -
Page 11: Additional Capabilities
ADDITIONAL CAPABILITIES In addition to making changes to the system translation, you can use PARTNER Remote Administration to: • Create a new translation (page 24) • Administer the date and time (page 27) • Run diagnostic reports (page 28) • Administer the 1600 DSL module (page 29) And while this Remote Administration software is quite powerful, it does have a few limitations. -
Page 12: Connecting To The Partner Acs System
Connecting to the PARTNER ACS System OVERVIEW There are three methods of connecting to a PARTNER system. Operator Assisted Automated Attendant Direct Dial Use this method when Use this method when Use this method when the PARTNER system the PARTNER system has you have established does not have an active an Automated Attendant... -
Page 13: Operator Assisted
OPERATOR ASSISTED You manually call the main number for the system. The operator then transfers your call to the Remote Access card. On the File menu, select Connect to PARTNER System. Select Operator Assisted, and click Next. From a phone connected to the same line as the PC’s modem, dial the main number for the PARTNER system. -
Page 14: Automated Attendant
AUTOMATED ATTENDANT You connect to the Remote Access card by going through an active automated attendant (such as a voice mail system that automatically answers and routes the call). You can use this method after business hours or anytime the Automated Attendant is active. To use the Automated Attendant method, you must have previously established a Hunt Group for the PARTNER Remote Access card. -
Page 15: Direct Dial (Local)
DIRECT DIAL (LOCAL) You call from the same location as the PARTNER system and dial an internal extension. On the File menu, select Connect to PARTNER System. Select Direct Dial, and click Next. Enter the intercom number for the Remote Access card (extension 76) and click OK. -
Page 16: Direct Dial (Remote)
DIRECT DIAL (REMOTE) You dial an outside line that is assigned to the PARTNER Remote Access card. Use this method only if the system does not have an active voice messaging system. If the system does have its voice messaging activated, use the Automated Attendant method. On the File menu, select Connect to PARTNER System. - Page 17 Before you can directly call a PARTNER phone system from a remote location, you must assign the outside line that you have dedicated to your PARTNER modem to a Hunt Group. This will enable an outside call to bypass the receptionist and ring directly at the PARTNER modem.
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Page 18: Solving Connection Problems
SOLVING CONNECTION PROBLEMS PARTNER Remote Administration automatically recognizes your modem, identifying its configuration as well as the port it is connected to. If you encounter problems using your modem or have trouble connecting: Check that the modem on your PC is working properly by dialing into another system (such as an online service) that you know you can connect with. -
Page 19: Retrieving A System Translation
Retrieving a System Translation If the modem information is incorrect, you will need to reinstall your modem: • Remove the modem with the incorrect information. Under the Control Panel, select Add New Hardware and follow the prompts. You should also refer to the Installation Instructions that accompanied your modem. If the modem information is correct, make sure that the port listed is the port your modem is actually connected to. - Page 20 Creating a Remote Administration Password For security purposes, the Remote Administration Password is different from the system Password. The Remote Administration Password can only be created on the PARTNER system and must exist before you can connect. Using a PARTNER display phone: 1 From extension 10 or 11, activate System Programming by pressing Feature 2 Press...
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Page 21: Retrieving A System Translation
Retrieving a System Translation Before you can modify your system translation, you must retrieve the current system translation from your PARTNER system. This involves the following steps: • Backing up the system information • Retrieving the system information to your PC •... -
Page 22: Retrieve The Information To Your Pc
RETRIEVE THE INFORMATION TO YOUR PC You make the changes to the translation on your PC, not on the system itself. On the Administration menu, select Retrieve System Information. Click Retrieve System Translations. If you want to retrieve the current translations, click Remote Backup. If you want to also retrieve maintenance information for the PARTNER system, click Retrieve Maintenance Data. -
Page 23: Making Changes To The System Translation
Making Changes to the System Translation When you first start PARTNER Remote Administration, you will be prompted to specify whether you want to create a file for a PARTNER ACS R5 system, a PARTNER ACS R4 system, or a PARTNER ACS R3 system. An untitled file will appear on your PC’s screen, indicating the PARTNER ACS release (that is, R5, R4, or R3). - Page 24 WINDOWS FUNCTION SECTIONS/FEATURES System Window Global settings • General Parameters • Central Office Parameters • Adjuncts (Accessories you may use with the system) • Automatic System Answer (ASA) • Direct Extension Dial (DXD) Lines Window Administrative procedures • Dial Mode for particular lines •...
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Page 25: Working With Translations
WORKING WITH TRANSLATIONS Within the workspace environment, you can: • Edit a translation you have just retrieved • Edit a translation stored on your PC • Create a new or custom translation The changes you make to a file do not take effect on your PARTNER system until you send the information back to the PARTNER system and restore the translation. -
Page 26: Activating Your Changes
Activating Your Changes To edit a translation you already saved On the File menu, select Open. Locate the file and click Open. Edit the file. Save the file. Send and restore the translation to your PARTNER system to activate the changes. After making changes to a translation, be sure to save them. - Page 27 Administering Date and Time To print a translation to a text file You can print the translations to a text file that you can view and print with any word processing software. By default, the text file is saved in the Administration subdirectory. Open the file you want to print.
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Page 28: Activating Your Changes
Activating Your Changes After you have made changes to a translation and saved the file, you can send the changes to the PARTNER system and activate them. PARTNER Remote Administration refers to the activation process as a “restore”. Send your changes to the system Be sure you are connected to the PARTNER system. -
Page 29: Administering Date And Time
Administering Date and Time With PARTNER Remote Administration, you can change the date and time setting on your PARTNER system. To ensure that you do not inadvertently change these settings, this change can only be made while you are connected to the system. The new date and time will be activated immediately. -
Page 30: Remote Diagnostics
Remote Diagnostics You can retrieve important information about the PARTNER system. After connecting: On the Administration menu, select Retrieve System Information. Click Retrieve Maintenance Data. If you want to view the retrieved maintenance data, click View Maintenance Data After Retrieval. Click Next. -
Page 31: Dsl Module Administration
DSL Module Administration With PARTNER Remote Administration, you can administer the DSL features of the 1600 DSL module. To administer the DSL module: Connect to the PARTNER system. On the Administration menu, select DSL Administration. The PARTNER DSL Administration window appears. Press any key. -
Page 32: Where To Get More Information
PARTNER ACS documentation. • For additional technical support, you can contact your local Authorized Dealer or you can call Avaya Technical Support at 1 800 628-2888. In the continental U.S., Avaya provides a toll-free customer hotline 24 hours a day. Consultation charges may apply.