Table of Contents
Advertisement
Message Control
Time in Activity (TIA) are messages that are produced by the Delta Server which are subsequently
transmitted to the Archiver.
The information on the screen is:
•
Refresh: Tick to refresh
•
Auto Reset Time: Enter the time in which you wish to have the real time statistics reset (default
00.00).
•
Lost Email Threshold (days): This option is here for maintenance only. Do not use this option,
but set up the threshold from the CCV.
•
Enable Closing Time: Tick and the enter the required time, in the Company Closing Time box,
that the Call Center ceases work.
•
Display Agent Details: These features are designed solely for the German Market and are only
active if German is the selected language for installation. When ticked, details of individual
agents are displayed, e.g. names, statistics, etc.
•
Agent Group TIA's Enabled: Enables the generation of TIA's for Agent Groups respectively.
This will affect Agent Activity trace i.e. you will not be able to see how long agents are in state.
This is disabled by default.
•
Trunk Group TIA's Enabled: Enables the generation of TIA's for Trunk Groups respectively.
•
Voicemail Group TIA's Enabled: Enables the generation of TIA's for Voicemail groups. This
allows the voicemail reports to show when all the voicemail channels are busy.
•
Selective ISMDR Suppression On: Enables/disables internal SMDR reports historically.
•
Display Agents:
o All Agents: When ticked, details of all extensions on the switch are considered as agents.
o Login by Code: When ticked, Force Login is not required to be set in the switch.
However, a login code is still required to enable extensions to be considered as agents.
Note: Disabling the generation of TIA's will reduce the amount of data stored in the Archiver database.
However, it should also be noted that this would disable Time In State fields for respective groups on
historical reports i.e. more summary information and less detail.
System Administrator
Compact Contact Center V5
40DHB0002USDU Issue 2b (1st February 2005)
System Administrator
Page 19
Advertisement
Table of Contents
