Problem Solving; Troubleshooting; Information Codes - Panasonic DP-2000 Operating Instructions Manual

Solving
Problem

Troubleshooting

Information Codes

When something unusual occurs, the display may show one of the Information Codes listed below. These will
help you to identify and correct the problem.
Info.
Code
712 Incorrect email address.
713 Memory overflow in the LAN Interface.
714 Cannot logon to the LAN.
715 TCP/IP connection timed out.
716 Cannot logon to the designated SMTP Server.
717 Incomplete SMTP Protocol transmission. SMTP
Server's hard disk may be full.
718 Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size loaded
in the cassette(s).
719 Received data via LAN is in a format that is not
supported.
720 Cannot connect to the POP Server. (Incorrect POP
Server IP Address) POP Server is down.
721 Cannot connect to the POP Server. (User Name or
Password error)
725 DNS Server connection timed out. DNS Server is
down.
726 Received an error response from the DNS Server.
730 Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialer remotely via email
from a PC.
731 The dialer buffer for manual dialing was full (70
stations) when the Relay Transmission Request was
received.
NOTE
1. After identifying the problem and verifying the recommended action, if the Information Codes keep re-occurring
or for help on Information Codes that appear on your machine but are not listed above, please contact your local
Panasonic Authorized Dealer.
(see Note 1)
Meaning Action
Check the registered email address. Check the
IP Address of the SMTP Server with the
Network Administrator.
The document data exceeded 1.6 MB/page
and cannot be sent.
Check the 10Base-T/100Base-TX cable
connection. An unexpected LAN problem
occurred. Contact the Network Administrator.
Check the Internet Fax parameter settings.
Verify the IP Address, Default Router IP
Address, SMTP Server IP Address.
Check the SMTP Server IP Address setting.
Contact the Network Administrator.
SMTP Server is defective. Contact the Network
Administrator.
Check the document size and resolution. Ask
originator to re-send in a supported size and
resolution.
Ask the originator to re-send with a supported
file attachment format: * In a TIFF-F format.
* Image data conforming to recording paper size.
Check the POP Server IP Address. Contact
the Network Administrator.
Check the POP User Name and Password.
Contact the Network Administrator.
Check the DNS Server IP Address. Contact
the Network Administrator.
Check the POP Server Name. Check the
SMTP Server Name.
Check that the Fax Parameter No. 158 (PC
REMOTE UPDATE) is set to "2:Valid".
Request the originator to re-send the Relay
Transmission Request after the reserved
communication is finished.
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