Socket Cordless Ring Scanner Series 9 User Manual page 92

SYMPTOM: My PDA reports that there are insufficient device resources.
POSSIBLE REASONS
Some HP iPAQ Pocket PCs are not compatible
Bluetooth
with the Cordless Ring Scanner.
:
SYMPTOM When I try to connect with ActivePairing to a Windows XP or Vista
computer, the Bluetooth software indicates that the Bluetooth CRS has connected,
but when I try to scan data, it does not enter into my application.
POSSIBLE REASONS
Your computer has multiple incoming
Bluetooth serial ports enabled.
SocketScan Is not running.
:
SYMPTOM When I try to connect my PC to a different Bluetooth CRS, SocketScan
reports the Friendly Name of the last Bluetooth CRS connected to the PC, I cannot
modify any Advanced settings or symbologies, and/or the Permanent Pair option is
missing.
POSSIBLE REASONS
This is a known issue in SocketScan for
Windows XP and Vista.
SYMPTOM: My Bluetooth CRS no longer connects to my PC after Suspend/Resume.
POSSIBLE REASONS
This is a known issue with the Microsoft
Bluetooth stack in Windows Vista when
using a USB Bluetooth adapter. Bluetooth
connection settings can sometimes become
corrupted after the computer suspends and
resumes.
SYMPTOM: While scanning, I turned off the Pocket PC, or my Pocket PC entered
suspend mode. Now my Pocket PC won't turn on again.
POSSIBLE REASONS
This is a known problem with the
Widcomm stack (built into HP h221X
iPAQ Pocket PCs with ROM version 1.00).
92 | APPENDIX H: TROUBLESHOOTING
SOLUTION
Bluetooth
The CRS will not work with
your Pocket PC at this time.
SOLUTION
Use your Bluetooth utility to disable
extra incoming Bluetooth serial ports.
Start SocketScan.
SOLUTION
Close and restart SocketScan and
reconnect.
SOLUTION
Do not remove the Bluetooth CRS
from the device list. Make sure the
Bluetooth CRS is discoverable and
connectable. In the Microsoft Bluetooth
software, select add new device, then
select the existing Socket CRS in the
Bluetooth device list (its status may be
shown as "Already Connected"), and
click Next. When prompted, re-enter
the passkey. In the last screen, click
Finish.
SOLUTION
Soft reset the Pocket PC by pressing the
reset button.