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Your Login Name, Role, and Query Preference (Quick or Step-by-Step) are
displayed at the top. The Step-by-Step preference allows you to select a different
AltiWare (MAXCS) to query before taking you to the Set Parameters page. The Quick
preference bypasses this option.
To Select "Quick" or "Step-by-Step" Preference
Select the query preference in a couple of ways:
In the dialog box that appears, select the query preference you want, and click Set. You
can also select the default AltiWare (MAXCS) in this dialog box:
Figure 18. Setting the query preference and default AltiWare (MAXCS)
Available Reports
These are the types of reports available:
•
Agent Reports - reports on all or individual agents within a site or workgroup.
Workgroup Reports - reports on all or individual workgroups within a particular
•
site.
•
DNIS Reports - reports on all or individual DNIS numbers.
The individual report names and their identifying numbers follow:
Agent Reports
Agent Detail Reports:
•
1101 - Activity Event
1102 - Call Detail Report
•
Agent Summary Reports:
1201 - Performance Summary
1202 - WG Calls and Direct Call Activity Summary Report
Chapter 2: Using AltiReport
Select the default
AltiWare (MAXCS) system
AltiReport Manual 15
Click here
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