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6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 1. This report shows activity event data for agent extension 717.
Report Fields
•
Time Stamp—Date and time the agent changes activity
•
Agent—Agent's extension number
Activity Type—Displays the type of activity:
•
•
Unstaff—Agent's extension is logged out as a virtual extension
•
Login—Agent is logged in to a workgroup
•
Ready—Agent is logged in and ready to take workgroup calls (applies to all
workgroups the agent is logged into)
•
Not Ready—Agent is not ready to take workgroup calls (applies to all
workgroups the agent is logged into)
•
Workgroup—The number of the workgroup this agent is logged into or logged out
of
•
Logout Reason—The reason the agent logged out of a workgroup
Data Source
All data from the table AGENTACTIVITY
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AltiReport Manual
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