Running Superq Reports - Altigen SuperQ Manual

Running SuperQ Reports

To launch SuperQ Report, click the Report button in the SuperQ Manager
toolbar.
SuperQ provides the following detailed reports by SuperQ group or by
server:
• Call Detail—shows the call detail information of SuperQ activity
• SuperQ Group Activity—shows the information about how many
calls enter into a SuperQ, how many have been distributed or
abandoned, and total/average queue time.
• Distributed Calls Activity—shows the number and the percentage of
calls distributed to each server/workgroup from SuperQ.
• Call Source—shows information about the call entry point and the
result of calls processed by SuperQ
• Queue Time—shows queue time by different intervals
• Daily Longest Queue Time—shows longest queue time in every 15
minutes
• Cumulative SuperQ Activity—shows accumulated number of call
activities in each time period
• Cumulative Server and Workgroup Activity—shows the number of
calls received by each local workgroup in different periods
• Call Priority—shows number of calls by different call priority
Note: Any change of Workgroup priority will not affect the Call Priority
Reports. Call priority is assigned by the AltiServ at the call entry
point.
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