Problems With Web Configurator; Table 20-2 Troubleshooting The Web Configurator - ZyXEL Communications Prestige 623 series User Manual

Prestige 623 Series Dual-link ADSL Router

20.2 Problems with Web Configurator

PROBLEM
You have forgotten the
administrator's login
password.
Cannot access the web
configurator program
from your browser.
Changes to web
configurator are not
being retained.
20-2

Table 20-2 Troubleshooting the Web Configurator

If you have not changed the password from the default, try using "1234"
as the password. The username by default is "admin" which you can't
change.
If you have created another account with administrative rights, login using
that account.
Otherwise, you can reset the Prestige to the default configuration by
pressing the RESET button three times (using a pointed object such as a
pen tip). Then login using the default username and password shown
above.
Resetting the Prestige removes any custom settings
and returns all settings to their default values.
Use the ping utility (refer to the appendix) to check whether your
computer can communicate with the Prestige. If it cannot, check the LAN
or USB connection or restart the Prestige.
The web configurator is best viewed with Internet Explorer version 5.0 or
later. Support for Java® and JavaScript® should be enabled in your
browser.
Verify that the computer's IP address is defined as being on the same
subnet as the IP address assigned to the LAN or USB port on the
Prestige.
Be sure to use the Commit function after any changes. Refer to the
section on the commit function.
CORRECTIVE ACTIONS
Troubleshooting