Call Transfer - Mitel SUPERSET 420 Manual

Features Not Available
There may be procedures in this guide which you
cannot perform on your telephone set. This is
because your company has specially selected your
features and calling privileges. The feature will not
appear if it has not been enabled. See your
Communications Department if you have any
questions.
Making Calls
Dialing from your SUPERSET 420 is exactly the
same as dialing from any other telephone. Just use
the dialpad to dial the number, including any outside
access code (usually the number ''9''), if required.
Correcting a Dialing Error
While the arrow ( ) softkey is present, you can
correct a dialing error. Simply press
incorrect digit(s); then enter the correct digits from
the dialpad in the normal fashion.
Onhook Operation
You can make and answer calls without lifting the
handset. To make an onhook call, dial the telephone
number without raising the handset. When your party
answers, you can speak to them using the
microphone, which turns on automatically, or you can
lift the handset for privacy. To answer a call, press
SPEAKER.
For privacy, you can lift the handset.
Press SPEAKER during a call to switch to onhook
operation. The microphone goes on automatically.
For Best Results During Onhook Operation:
direct your voice toward the telephone
speak at a reasonable distance (arm's length)
from the telephone, and speak louder when
further away
position the telephone away from noise sources.
Throughout this guide instructions will assume that
you have already lifted the handset, or pressed
SPEAKER for onhook dialing. In some cases, an
operation must be performed either using the
handset or in onhook mode, and you will be instructed
accordingly.

CALL TRANSFER

to erase the
The ''TRANS/CONF'' Key
You can transfer a caller to another extension using
TRANS/CONF to put the caller on "temporary hold"
while you dial the desired destination. When you go
on-hook, the call is transferred.
The TRANS/CONF key is also used when setting up
a telephone conference consisting of any
combination of internal or external callers.
''HOLD'' Key vs ''TRANS/CONF'' Key
You use the TRANS/CONF key to put a caller on
temporary hold before transferring or setting up a
conference. If you hang up with a caller on temporary
hold, the call automatically rings you back.
You cannot use the red HOLD key to transfer a call
or set up a conference. When you put a caller on
hold with the HOLD key, you can hang up without
being automatically called back. You can retrieve the
held call at your own telephone by lifting the handset
and pressing the flashing line select key, or at another
telephone by entering the appropriate feature access
code.
Transfer a Call
Press TRANS/CONF
to place a call on temporary hold. You hear transfer dial
tone.
Dial destination number.
Introduce the caller.
Replace the handset.
The call is transferred to the destination number.
Cancel a Call Transfer
Press CANCEL
to return to the original caller if you hear busy tone or the
called party doesn't answer.