Mitel MiVoice 4220 Lite Directions For Use Manual
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Mitel MiVoice 4220 Lite Directions For Use Manual

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MiVoice 4220 Lite (DBC220)
for MiVoice MX-ONE
DIRECTIONS FOR USE
DIRECTIONS FOR USE
MSE
mlundmark
MarieLundmark

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  • Page 1 DIRECTIONS FOR USE MiVoice 4220 Lite (DBC220) for MiVoice MX-ONE mlundmark MarieLundmark DIRECTIONS FOR USE...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 INTRODUCTION These directions for use describe the user procedures to handle the features available for MiVoice 4220 Lite, hereafter called DBC220. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system.
  • Page 4 DBC 220 ELEPHONE INSTRUMENT TELEPHONE INSTRUMENT DBC 220 DBC 220 Figure 1: The DBC 220 is a digital telephone for basic functions (without display). KEY FUNCTIONS FOR DBC 220 The following are the key-functions for DBC 220: Program The programming-key is used for programming of features. Line 1 The Line 1-key is used for initiating and receiving calls.
  • Page 5 4220 L (DBC220) MX-ONE OICE OICE Line 2 The Line 2-key is used for initiating calls, can also be used for receiving calls. Inquiry The Inquiry-key is used only for initiating calls. Mute In speech, the mute-key is used to disconnect the microphone. When the Mute-key has been pressed you can confer and the connected party will not hear you.

  • Page 6: Menu Key Function

    DBC 220 ELEPHONE INSTRUMENT SOFT-KEYS Note: Not applicable. MENU KEY FUNCTION Note: Not applicable. LOUDSPEAKER FUNCTION 2.7.1 WARNING TONE Note: Not applicable. 2.7.2 HANDS-FREE Note: Not applicable. 2.7.3 CALL PROGRESS MONITORING This function offers you the possibility to dial and monitor the progress of a call without using the handset.
  • Page 7 4220 L (DBC220) MX-ONE OICE OICE TONES AND RINGING SIGNALS 2.8.1 TONE CHARACTERISTICS The different tone signals sent from the exchange to your telephone are as follows: Figure 2: 1/1553-ANF 901 54 Uen E5 2016-05-16...
  • Page 8 DBC 220 ELEPHONE INSTRUMENT 2.8.2 RINGING SIGNALS The following types of ringing signals are described: Figure 3: 2.8.3 RINGING OPTIONS The following ringing options can be programmed for triple access lines, additional lines and multiple represented lines, 10.1.7 To program ringing options on page 59. silent periodic ringing signal delayed periodic ringing signal...

  • Page 9: Choice Of Language

    4220 L (DBC220) MX-ONE OICE OICE 2.8.5 SILENT RINGING If the Mute key is pressed during idle or when ringing, the tone ringer will not be acti- vated for the subsequent call(s). The indication for the LED for Line 1 will be flashing at incoming call.

  • Page 10: Incoming Calls

    NCOMING CALLS INCOMING CALLS An incoming call is announced by ringing signals and a flashing lamp. There are two different ringing signals, one for internal and one for external calls. If parallel ringing is activated, the call will ring on more than one telephone. RECEIVING CALLS ON LINE 1-KEY (NORMAL CASE) •...

  • Page 11: Individual Call Pick Up

    4220 L (DBC220) MX-ONE OICE OICE You have a call on the Line 1-key and a second call is signalled on the Line 2-key (the Line 2 lamp flashes and a muted ringing signal is heard). A second call can only be accepted when the function key Free on Second line is acti- vated on your telephone or the calling party has initiated a call waiting (and your tele- phone has category for receiving call waiting calls).
  • Page 12 NCOMING CALLS • Replace the handset. Note: For an additional line, the DND lamp is not affected, but the ADN led itself will flash. 3.6.2 TO CANCEL DO NOT DISTURB Using DND-key • Press the DND-key (the DND lamp is turned OFF). Using a procedure •...

  • Page 13: Outgoing Calls

    4220 L (DBC220) MX-ONE OICE OICE OUTGOING CALLS TO CALL ANOTHER EXTENSION You can call another extension either by dialing the latter’s number or abbreviated number: • Lift the handset (dial tone). • Dial the wanted extension number or the abbreviated number. 4.1.1 CALLED EXTENSION IS FREE AND ANSWERS •...

  • Page 14: To Make An External Call

    UTGOING CALLS 5.2 Intrusion on page 20. Paging • Dial 7. Utilize paging if your exchange has this feature. TO CALL THE PBX OPERATOR ASSISTANT 4.2.1 COMMON PBX OPERATOR ASSISTANT • Lift the handset (dial tone). • Dial the common PBX operator assistant number. 4.2.2 INDIVIDUAL PBX OPERATOR ASSISTANT Use this to talk to a specific PBX operator...

  • Page 15: Automatic Callback

    4220 L (DBC220) MX-ONE OICE OICE AUTOMATIC CALL BACK If a called extension (in your exchange or private network) is busy or not answering, you can request the system to call back automatically as soon as the extension will be free or when it has been used (in cases where no answer has been obtained).

  • Page 16: Dial By Name

    UTGOING CALLS 4.5.1 TO ORDER • Press the Call back key or dial 6 (dial tone). • Dial the complete external number, part of it or no number. • Dial # (the call back lamp is turned ON). • Replace the handset. Note: Call back from an additional line will recall you on your Line 1.

  • Page 17: External Number Redial

    4220 L (DBC220) MX-ONE OICE OICE EXTERNAL NUMBER REDIAL 4.8.1 TO REDIAL LAST EXTERNAL NUMBER • Lift the handset (dial tone). • Dial *** while in idle state or with dial tone. The last dialled external number is automatically redialled. 4.8.2 TO REDIAL ANY EXTERNAL NUMBER By using the external number redial key you can store an external number and redial...
  • Page 18 UTGOING CALLS 4.10.2 INDIVIDUAL SPEED DIALING NUMBERS Up to ten of your most important and frequently needed telephone numbers can be programmed on your telephone as individual abbreviated numbers from 0-9, 10.1 Programming of features on page 57 for programming. To use •...

  • Page 19: During Calls

    4220 L (DBC220) MX-ONE OICE OICE DURING CALLS CALL WAITING If you urgently wish to contact an engaged extension, you can indicate to that extension that there is a call waiting. The call waiting is indicated either by a tone (engaged exten- sion is an analog extension) or as a second call (engaged extension is a digital system telephone).
  • Page 20 URING CALLS INTRUSION Depending on the authorization of your extension there is another option for getting through to a busy extension. You can use Intrusion which means that you are connected to the ongoing call after a short tone burst. To order intrusion when meeting busy •...

  • Page 21: Refer Back

    4220 L (DBC220) MX-ONE OICE OICE REFER BACK During inquiry you can switch between the connected party and the calls parked on Line 1 and Line 2 or Inquiry-key. To use • Press the Line 1 or the Line 2 or the Inquiry-key. To end •...
  • Page 22 URING CALLS During the conference, conference tone will be heard. 5.7.2 TO ADD A NEW PARTY IN A CONFERENCE • Press the Inquiry-key or any idle line-key (Line 1 or 2). • Dial the new party"s extension number (inform about the conference). •...

  • Page 23: Data Privacy

    4220 L (DBC220) MX-ONE OICE OICE • Replace the handset. To re-admit the call • Press the line-key where you have the call parked. • You have now speech connection with the original conversation partner. 5.8.2 COMMON You can park an ongoing call temporarily and re-admit it on your own telephone or on someone else’s telephone.
  • Page 24 URING CALLS 5.10.1 SUFFIX DIALING - PERMANENTLY ACTIVE All digits entered are automatically converted by the exchange into DTMF signals which are then transmitted along the connected lines. If your system is set up to check the parking status in case of permanently active suffix dialing, the post dialled digits are treated as function keys in case of individual parking or as DTMF tones in case of common parking.
  • Page 25 4220 L (DBC220) MX-ONE OICE OICE 5.11.6 MULTIPLE DIRECTORY DIVERSION AND DND This facility allows you to order and cancel the following features for all ADNs on the telephone, without doing the procedure for each ADN: • When follow-me, direct diversion or message diversion is ordered or cancelled from the ODN, the diversion is also ordered or cancelled for all ADNs assigned to your extension.
  • Page 26 URING CALLS ON. During this time the represented number will be out of use (on the triple access line the Line 2-key and Inquiry-key can be used for making calls but not receiving calls) until the call is disconnected by the answering party. 5.12.1.4 Parking 5.8 Parking on page 22.

  • Page 27: Number Presentation Restriction

    4220 L (DBC220) MX-ONE OICE OICE • Dial *77*wanted customer identity# (dial tone). The wanted customer identity is a number that can consist of 1 to 20 digits. • You could now either return to the external party by pressing the line key of the parked call or prepare for a transfer of the external party by dialing the number you want to transfer to.

  • Page 28: Call Forwarding

    ORWARDING CALL FORWARDING DIVERSION 6.1.1 DIRECT DIVERSION If you are unable to accept calls you can have them direct diverted to an individual or, if no such position exists, three predetermined common answering positions. Depending on type of calling party (internal, private net or external party) the calls are diverted to either the individual or common answering position.
  • Page 29 4220 L (DBC220) MX-ONE OICE OICE • Replace the handset. 6.1.1.4 To cancel from the answering position • Lift the handset (dial tone). • Dial #21*own extension number# (dial tone). • Replace the handset. 6.1.2 DIVERSION ON NO ANSWER If you are unable to accept calls you can have them diverted to a predefined individual answering position.
  • Page 30 ORWARDING • Dial *218# (special dial tone and the diversion lamp turns ON). • Replace the handset. Note: For an additional line, the diversion lamp is not affected. To cancel • Lift the handset (special dial tone). • Dial #218# (dial tone and the diversion lamp turns OFF). •...
  • Page 31 4220 L (DBC220) MX-ONE OICE OICE When your telephone has follow-me you can still make calls from it as usual. As a reminder that your telephone has follow-me you will hear a special dial tone each time you lift the handset to make a call and the Diversion lamp indicates that your triple access line has follow-me.

  • Page 32: External Follow-Me

    ORWARDING • Dial *21*own extension number*the extension number of the new answering position# (special dial tone). • Replace the handset. 6.2.4 CANCELING FOLLOW-ME FROM ANOTHER TELEPHONE • Lift the handset (dial tone). • Dial #21*own extension number# (dial tone). • Replace the handset.

  • Page 33: Personal Number

    4220 L (DBC220) MX-ONE OICE OICE 6.3.2 CANCELING EXTERNAL FOLLOW-ME FROM YOUR OWN PHONE Using the diversion key • Press the Diversion-key (the diversion lamp is turned OFF). Using a procedure • Lift the handset (dial tone). • Dial #22# (dial tone and the diversion lamp is turned OFF). •...
  • Page 34 ORWARDING Boss-secretary service is active, active profile1 is shown in the display of boss tele- phone, and Personal number key LED lights on both the boss’ and the secretaries’ telephones. If the Boss-secretary service is inactive, the display shows the normal idle state.
  • Page 35 4220 L (DBC220) MX-ONE OICE OICE • If an answering machine, a FAX or other answering service is used as an early answering position, it might interrupt the searching, so it is recommended to put it last in the search order. •...
  • Page 36 ORWARDING * Examples: Desk, Mobile, External, Voice mail, operator assistant Name: Boss Table 3 Type of telephone or Ringing time Search order answering position* Telephone number (seconds) Busy choice Desk 4521 Busy Desk 4522 Busy Desk 4523 Busy Desk 4524 * Examples: Desk, Mobile, External, Voice Mail, operator assistant.
  • Page 37 4220 L (DBC220) MX-ONE OICE OICE Table 5 Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice Profile 3 Name......Table 6 Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice Profile 4 Name ......
  • Page 38 ORWARDING Table 7 Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice Profile 5 Name ......Table 8 Type of telephone or Ringing time Search order answering position Telephone number (seconds) Busy choice 1/1553-ANF 901 54 Uen E5 2016-05-16...

  • Page 39: Manual Message Waiting, Mmw

    4220 L (DBC220) MX-ONE OICE OICE MESSAGES MANUAL MESSAGE WAITING, MMW 7.1.1 MANUAL MESSAGE WAITING INDICATION A function key with a lamp on a digital system telephone can be initiated as a manual message waiting key (MMW-key). If there is a message waiting, the corresponding lamp will be ON and you will hear a special dial tone after lifting the handset.

  • Page 40: Group Features

    ROUP FEATURES GROUP FEATURES CALL PICK UP GROUP 8.1.1 OWN GROUP If you are a member of a call pick up group you can answer calls to any other member (extension) in the group: • Lift the handset (dial tone). •...

  • Page 41: Internal Group Hunting

    4220 L (DBC220) MX-ONE OICE OICE 8.3.2 TO CANCEL GROUP DO NOT DISTURB An extension defined as master extension can cancel group do not disturb by dialing the following procedure: • Lift the handset (dial tone). • Dial #25*group number#. •...
  • Page 42 ROUP FEATURES 8.4.3 TO RE-ENTER THE GROUP To re-enter an internal group hunting group the follow-me to your own extension number has to be cancelled. Using the diversion-key • Press the Diversion-key (the diversion lamp is turned OFF). Using a procedure •...

  • Page 43: Other Features

    4220 L (DBC220) MX-ONE OICE OICE OTHER FEATURES ACCOUNT CODE 9.1.1 GENERAL The feature account code provides two different functions: • Charge a call to an account code instead of charging it to the calling extension’s number. • Prevent unauthorized telecommunication usage by forcing the user to dial an account code before dialing an external number.
  • Page 44 THER FEATURES • Individual authorization code This is a code that is always affiliated to a directory number in the system. The individual authorization code provides three different functions: – Locking/unlocking of an extension. When locked a lower common service profile is used.
  • Page 45 4220 L (DBC220) MX-ONE OICE OICE Calls from a locked extension, using a valid authorization code will use the common service profile associated with the authorization code. 9.2.2.3 Unlocking extension with common authorization code The extension can be unlocked in the same manner as for locking. The procedure is: •...

  • Page 46: Alarm Extension

    THER FEATURES where FC is the function code for individual authorization code locking/unlocking. • Verification tone is received. The extension is only locked if the authorization code is valid and the extension is not already locked by either common authorization code or individual authorization code. Calls from a locked extension, when no authorization code is given, will use the default common service profile if it is a generic extension or the minimum common category if it is other extensions.

  • Page 47: Emergency State

    4220 L (DBC220) MX-ONE OICE OICE DIRECT INDIALING Normally the exchange has a direct indialing possibility, which enables external subscribers to call you directly without needing to go via the PBX operator. EMERGENCY STATE In the event of an emergency the PBX operator can switch the exchange into emer- gency state.

  • Page 48: General Cancellation

    THER FEATURES 9.7.2.3 From a PBX operator assistant Log off can be done from a PBX operator assistantconsole. GENERAL CANCELLATION The following procedure is used to request general cancellation: • Lift the handset (dial tone). • Dial #001#. • Replace the handset. The following initiated features are simultaneously cancelled by the feature general cancellation: Call back (all call back missions are cancelled).
  • Page 49 4220 L (DBC220) MX-ONE OICE OICE The task of an interception computer is, quickly and simply, to store and display infor- mation about those persons (extension users), e.g., employees of a company, who use the PBX. Messages to and from users can be registered simply in the interception computer.
  • Page 50 THER FEATURES If the time or return is set to be the date, it is possible to have it as MMDD (month + day) or DDMM (day + month). The message diversion position must first have been programmed as your common divertee position.
  • Page 51 4220 L (DBC220) MX-ONE OICE OICE The identity of the printer is stated with 2-5 digits. The number of digits to be used is programmed into both the PBX and the interception computer. Ascertain what is applicable for your PBX. It is also possible to cancel an ongoing message diversion for your extension from the terminal at the message diversion position.

  • Page 52: Least Cost Routing

    THER FEATURES Diversion on busy The message diversion position must first have been programmed as your individual divertee position. 9.10.5 TO CANCEL MESSAGE WAITING NOTIFICATION Should you experience notification of message waiting as disturbing or for some other reason wish to shut off notification, you can do this by dialing a code on your telephone. To cancel notification: Table 13 •...

  • Page 53: Malicious Call Tracing, Mct

    4220 L (DBC220) MX-ONE OICE OICE 9.11.2 PROCEDURE 9.11.2.1 Outgoing call by using LAC • Lift hand set • Dial LAC If provided a dial tone is received. • Continue with the external number If no free trunk is selected a busy tone is received.
  • Page 54 THER FEATURES • Lift the handset (dial tone). • Dial 8. 9.13.4 NIGHT SERVICE FLEXIBLE Flexible night service permits you to select an external line and connect it directly to Line 1, 2 or an additional line on your telephone. This is convenient when you are expecting important calls after office hours and you wish to get them without delay.
  • Page 55 4220 L (DBC220) MX-ONE OICE OICE Absence information in this context means the reason for diversion and the time/date of the sought user"s return. Message diversion procedure is used to program an extension to divert to its answering position specifying absence information. Message diversion can be ordered/cancelled from the place of origin, from a secondary extension, from the divertee position to which the extension has ongoing follow-me or from the operator assistant.
  • Page 56 THER FEATURES Figure 5: 1/1553-ANF 901 54 Uen E5 2016-05-16...
  • Page 57 4220 L (DBC220) MX-ONE OICE OICE SETTINGS 10.1 PROGRAMMING OF FEATURES If you have a frequent need of the features provided by the telephone and the exchange, you can program them for single key access which will save you a lot of time.
  • Page 58 ETTINGS • Redirection of calls to S 10.1.3 PROGRAMMABLE FUNCTION KEYS To order the features that you want from your system administrator, please use the order form, see information for ORDER FORM FOR DBC 22X . 10.1.4 TO PROGRAM DIAL-BY-FUNCTION KEY You can program internal and external numbers that you often use as single key access numbers on function keys.
  • Page 59 4220 L (DBC220) MX-ONE OICE OICE 10.1.6 TO PROGRAM ABBREVIATED NUMBERS You can program individual abbreviated numbers on all ten digit keys of your tele- phone. The complete number can comprise a maximum of 20 digits plus * (Indicating the second dial tone from the public network). The numbers can be extension numbers or external numbers.
  • Page 60 ETTINGS The same procedure is used to program ringing signal options for additional lines and multiple represented lines. Press the corresponding additional line/multiple repre- sented line-key and dial the corresponding digit in the same way as above. 10.1.8 TO PROGRAM RINGING SIGNAL TONE CHARACTER Ringing signals are generated in the telephone loudspeaker by a tone ringer.
  • Page 61 4220 L (DBC220) MX-ONE OICE OICE MISCELLANEOUS 11.1 TELEPHONE REGISTER (OPTIONAL) On the tray underneath your telephone you can note, for example, all common abbre- viated numbers. 11.2 LABELING Lift the protective cover underneath the handset and write your extension"s number. Label your individually programmed function keys, by lifting the overlay slightly and remove the strip.

  • Page 62: Display Contrast

    ISCELLANEOUS • Press # to finish setting when extra amplification has been selected, the line 1 key lamp turns off. 11.8 DISPLAY CONTRAST Note: Not applicable. 11.9 EXTRA HANDSET Note: Not applicable. 1/1553-ANF 901 54 Uen E5 2016-05-16...
  • Page 63 4220 L (DBC220) MX-ONE OICE OICE APPLICATIONS The digital system telephones belonging to the exchange can be used in different appli- cations which can be programmed within the exchange. 12.1 SECRETARIAL SUPERVISION In order to improve the availability and service level within an organization, secretarial supervision can be arranged.
  • Page 64 CCESSORIES ACCESSORIES Note: Not applicable 1/1553-ANF 901 54 Uen E5 2016-05-16...
  • Page 65 4220 L (DBC220) MX-ONE OICE OICE LIST OF FEATURES AND PROCEDURES Table 15 Features Procedure AUTOMATIC CALL BACK to order: - busy extension or no reply - busy external line 6 external number# to cancel: - busy extension or no reply #37*extension number# - busy external line #37*external number#...
  • Page 66 IST OF FEATURES AND PROCEDURES - to cancel from the answering position #21*A-number# Diversion to individual answering position, direct See common Diversion to individual answering position, on no answer - to order *211# - to cancel #211# Diversion to individual answering position, on busy - to order *212#...
  • Page 67 4220 L (DBC220) MX-ONE OICE OICE to cancel #22# to order from another extension *22* extension number to divert # route access code and external number# North America: *23* extension number to divert # route access code and external number# to cancel from another extension #22* diverted extension number # North America: #23* diverted extension...
  • Page 68 IST OF FEATURES AND PROCEDURES to erase all abbreviated numbers #51# INQUIRY to initiate Inquiry to revert to original party Line 1 or Line 2 INTERNAL GROUP HUNTING to leave group temporarily *21*own extension number# to re-enter group #21# to divert the group *24*PBX group number*answering position# to revert to the group...
  • Page 69 4220 L (DBC220) MX-ONE OICE OICE LIST OF SPEED DIALING NUMBERS Individual Table 16 Speed No. Complete translated number Name Common Table 17 Abbr. No. Complete translated number Name 1/1553-ANF 901 54 Uen E5 2016-05-16...

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