Mitel SUPERSET 420 Manual
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How to Use This Guide
This guide provides brief instructions for commonly
used SUPERSET 420 telephone features. Some of
these features are accessed by using the function
keys on your telephone. In the instructions in this
guide, the function keys are represented by upper
case words (e.g., MESSAGE).
The three blue softkeys on your telephone set allow
you to access many more telephone features. These
keys are unlabeled because their functions can
change. The SUPERKEY allows you to access the
many functions available on the softkeys. In the
instructions in this guide, the softkey labels that
appear in the Main Display are presented in italic text
(e.g., TurnOn).
The instructions for each operation assume that the
first step is to lift the handset or press the SPEAKER
key, unless otherwise stated.
Keys, Indicators and Displays
SUPERKEY: for programming Personal Keys,
1.
and accessing special set features.
Softkeys (blue keys under the Main Display):
2.
for performing the commands shown in the Main
Display.
Personal Keys: can be programmed as line
3.
select, speed dial, or feature access keys.
for sending and responding to
4. MESSAGE Key:
messages.
HOLD Key (red key): for placing calls on hold.
5.
SPEAKER Key: for turning the set speaker on
6.
and off.
REDIAL Key: for redialing the last dialed
7.
number.
CANCEL Key: for canceling call features in
8.
progress.
TRANS/CONF Key: for transferring calls and
9.
setting up conference calls.
MICROPHONE Key: for turning on and off the
10.
microphone (a privacy feature) during an onhook
call.
VOLUME TONE CONTRAST
11.
VOLUME TONE CONTRAST
changing the volume of the handset receiver, the
volume and pitch of the ringer, the volume of the
speaker, and adjusting the contrast of the Main
Display.
Line Status Display: shows which Personal
12.
Keys are active, and their status.
Main Display: shows SUPERKEY instructions
13.
and Softkey labels, time and date, call status,
messaging and system error information.
Message Lamp: When flashing, it indicates
14.
that a message is waiting. When it is on steady
during a call, a message can be sent.
Microphone Lamp: When lit, it indicates that
15.
the microphone is on.
Personal Keys, Line Select Keys, and Feature
Keys
Your SUPERSET 420 telephone has 12 personal
keys, including your prime line (your listed number).
A Personal Key can be programmed in CDE as a Line
Select Key to access a telephone line with an
"appearance" of the line located in the Line Status
Display directly across from each Line Select Key.
You can access another line just by pressing its Line
Select Key. The Line Appearance indicators show
you the status of the lines which are programmed on
your set.
When a line is ...
Idle
Busy
Ringing
On hold at your set
On hold at another set
and
A Personal Key can also be programmed as a Speed
Keys: for
Call Key for single keystroke calling to a frequently
called number. When you make a speed call, the
indicator for that key turns on.
A Personal Key can also be programmed as a
Feature Key for quick access to an often used
feature. When you turn on a feature using the feature
key, the indicator for that key turns on.
the line appearance is ...
off
solid on
flashing slowly
flashing rapidly
flashing in a slow on, fast off cycle on
your set's Line Appearance

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Summary of Contents for Mitel SUPERSET 420

  • Page 1 This guide provides brief instructions for commonly SUPERKEY: for programming Personal Keys, Message Lamp: When flashing, it indicates used SUPERSET 420 telephone features. Some of and accessing special set features. that a message is waiting. When it is on steady these features are accessed by using the function during a call, a message can be sent.
  • Page 2: Call Transfer

    SPEAKER for onhook dialing. In some cases, an Press TRANS/CONF operation must be performed either using the Dialing from your SUPERSET 420 is exactly the handset or in onhook mode, and you will be instructed to place a call on temporary hold. You hear transfer dial same as dialing from any other telephone.
  • Page 3 You can only intrude on a busy line if you have an Intrude feature key programmed on your Set Up a 3-party Conference The Main Display shows which party remains SUPERSET 420. connected. The other party is on hold. Call the first person. Press Trade Press the Override (Intrude) feature Wait until the call is answered.
  • Page 4: Auto Answer

    AUTO ANSWER Leave an Automatic Callback What are Feature Access Codes If the extension you are calling is You can use feature access codes to activate When this feature is activated, all incoming calls busy, or there is no answer, press certain telephone features.
  • Page 5: Advisory Messages

    Main Display. There are two kinds of messages on the Lamp on your telephone will flash. Press the Press MESSAGE. SUPERSET 420 telephone: MESSAGE key and then follow the instructions MESSAGE CENTER? appears in the Main Display to see your message.
  • Page 6: Speed Call

    Press No Dial the number to be saved Press No until ADVISORY? appears in the Main Display. including the outside access code and area code, if until DO NOT DISTURB? appears in the Main necessary. Display. Press Yes. Press TurnOn. Your current advisory message appears in the display.
  • Page 7: Account Code

    ACCOUNT CODE TIMED REMINDER Change a Timed Reminder Account Codes are used in situations where it is You can set up a timed reminder that will ring your Press SUPERKEY. necessary to charge the cost of a call to a specific telephone at a prearranged time.
  • Page 8: Call Forward

    Note: You cannot display ‘‘I’m Here’’ Call Forwarding from your desk but have access to another information. SUPERSET 420, you can select the I’m Here option on this set to forward all incoming calls at your own extension, to your new location.
  • Page 9: Phone Book

    Press Yes. pressing the Phonebook softkey on your SUPERSET 420. You use the dialpad to enter the To display any of the information listed above, Enter your extension number at the person’s name, and the system will search for their press SUPERKEY, followed by either a Personal FR: prompt.
  • Page 10: Night Service

    RINGER Press No PRIVACY RELEASE until MUSIC? appears on the display. You can change the pitch, tone, or volume of the Line privacy between users who share line ringer from the set while it is ringing. Press TurnOn or TurnOff appearances is automatic on the telephone system.
  • Page 11: Program Personal Keys

    You can program a Personal Key to be a Feature Key. Feature Keys are used to activate or deactivate Intrude Make Busy Call Hold certain system features on your SUPERSET 420 CFWD NA Int Callback telephone. Call Hold Retrieve CFWD NA Ext...

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