Mitel 420 Quick User Manual

Q U I C K U S E R G U I D E
Mitel 420 Handset and Voicemail
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals
Basic Call Handling
To make an internal call, dial the extension number. If
you are using a headset, press
extension number.
To make an external call, dial '9' and then the tele-
phone number. If you are using a headset, press
and then dial '9' and the telephone number.
To pick up a call, lift the receiver. Alternatively, press
to answer it handsfree, or press
through the headset.
To send an incoming call straight to your voicemail,
press '#'.
To call a number from your directory or speed dial list,
press the DIRECTORY key. Use the number pad to type
the first 3 letters of the person you want to call
(predictive). Use the navigator key
either press the black button or lift the receiver to
call.
To hold a call, press the HOLD key. Press it again to
get the caller back.
Transferring a Call
Press the TRANSFER button to put the caller on hold,
then dial the extension number, announce the caller,
and hang up.
Issue 1
and then dial the
to answer it
to scroll and
Transferring a Call (cont.)
If you don't want to announce the caller, you can do
a blind transfer by pressing the TRANSFER button to
put the caller on hold, then dialing the extension
number, and hanging up.
Retrieve a Call (
If there is no reply or the extension cannot take the
call, press the green flashing light to get the caller
back.
If the call goes to voicemail, retrieve it by using the
navigator key to scroll down and highlight
'Cancel' in the screen. Select using the black button
and this will cancel the voicemail and return you to
the original caller.
Calls made will have this icon next to them
calls received will have this icon next to
them , and calls missed will have this icon
next to them .
To pick up someone else's calls, lift the receiver,
dial *31, and then either dial the ringing extension
number, or the group number the ringing phone is
in.
Call Parking
To park a call, once you've answered it you need to
place it on HOLD and then dial *11, followed by the
extension number that you want to park the call on.
It cannot be your own extension number. Once com-
pleted, hang up.
if the transfer is not successful)
History
Pick Up
,