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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance's complete model and serial numbers, and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before
calling
for
assistance
...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven will
not operate
Burner fails to
light
POSSIBLE CAUSE
SOLUTION
The power cord is not
plugged into a live circuit
with proper voltage.
Range is not properly
connected to gas supply.
A household fuse has blown
or a circuit breaker has
tripped.
Controls are not set correctly.
The electronic control has
not been set correctly.
A delayed start time has
been set.
The gas regulator valve is in
the off position.
The power cord is not
plugged into a live circuit
with proper voltage.
A household fuse has
blown or a circuit breaker
has tripped.
Burner ports are clogged.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized Whirlpool
service technician to reconnect range
to gas supply. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Reset controls, if needed.
Refer to pages 14-27 for setting the
electronic control.
Wait for the start time to be reached
or cancel and reset the control.
Move the regulator valve lever to the
open position. (See Installation
Instructions.)
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker. In case of prolonged
power failure, manually light burners.
(See page 8.)
Clean with a straight pin.
(See page 37.)
continued on next page
41
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