Troubleshooting - ProScan PS36810 User Manual

REFERENCE
TROU BLESHOOTI NG
Troubles sometimes are caused by simple "faults" that
you can correct without the help of a service
technician. If you experience any difficulty with your
monitor, check a few basic remedies before calling
your service technician.
Monitor will not turn on
• Check to make sure it is plugged in.
• Check the wall receptacle (or extension cord) to
make sure it is "live" by plugging in something
else.
• Maybe batteries in remote control are "dead."
• Maybe remote control is not aimed at remote
sensor.
• The front panel controls may be locked (disabled).
Use the remote control to unlock the front panel
controls by selecting the Front Panel Block in the
Parental Controls menu and choosing Unlock.
Controls don't work
• If usingremote control, make sure remote is in TV
mode by first pressing TV button.
• The front panel MENU button may be disabled.
Use the remote control to turn off channel
blocking. Select Channel Block in the Parental
Controls menu and choose Off.
• Try unplugging monitor for two minutes and then
plug it back in and turn it on again.
Problems with remote
• Maybe something is between the remote and the
remote sensor.
• Maybe the remote is not aimed directly at the
component (monitor, DVD player, VCR, etc.) you
are trying to control.
• Maybe the remote is not in TV mode. Pressthe TV
button so the remote will control the monitor.
• Maybe the batteries in the remote are weak, dead
or installed incorrectly. Try replacing the batteries.
(Note, if you remove the batteries, you may have
reprogram the remote to control other
components.)
• Remove the batteries and hold the number 1 for at
least 60 seconds to drain the microprocessor
inside the remote. Release the number 1, replace
the batteries, and (if necessary) reprogram the
remote.
Blank screen
• Maybe the component connected to the input
jacks is not turned on.
Try another channel.
If you have connected a digital set top converter, you
must connect to both the (5)VGA2 and INPUT2 inputs
in order to view both digital and analog signals.
Due to copyright restrictions, you may not be able to
view some high definition pr%rams in high definition
format using tllis product. To vuew this type of
programming in standard definition format, you must
alsoconnect-the Audio/Video jacks from the; HD
receiver to the monitor.
Monitor may be in powersave, or standby, mode.
Press the TV or ON•OFF button on your remote, or
the POWER button on the front panel.
Picture on screen is not centered while in
VGA mode
• Adjust picture by going to Picture Position in the
Screen Menu. Use remote arrows to ad ust the
horizontal and vert cal pos t on of the main picture
window.
• Display properties may not be set correctly. Consult
your computer operating system'sowner's manual on
how to adjust the display properties.
Horizontal or diagonal lines on screen
• In some cases, the computer and monitor may not be
synchronized properly. To set the correct resolution
for your monitor you should consult your operating
system's owner's manual on how to "boot" your
system up into the "safe mode" and set monitor
display for the desired mode (such as SVGA 800x600
Progressive).
Black box appears on the screen
• Captioning may be turned on and in text mode.
Check the Closed-Caption Display control panel in
the Channel menu.
No sound, picture okay
• Maybe the sound is muted. Try pressing the volume
up button to restore sound.
• Maybe the speakers are turned off. Check the Audio
Output and Speakers control panel in the Audio
menu.
• If using an S-VHS component, remember to also
connect the component's L and R AUDIO OUT jacks
to the Monitor's L and R INPUT jacks.
• Check the INT/EXT switch on the back of the monitor.
Can't select certain channel
• Channel may be blocked or not approved in the
Parental Controls menu.
• If using a VCR, check to make sure the TV/VCR switch
on the VCR is in the correct position.
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