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Before you call for service...
Troubleshooting tips
Save time and money! Review the chart on following pages first
and you may not need to call for service.
NO SOFT WATER
Most Common
Problems:
Check the following before calling for service:
* Not enough
salt--should
be at least 1/3 full.
• Bypass valve in "Bypass" position
knob should be in the "OUT" (service) position.
• Hardness
setting too low--check
hardness
setting and adjust. Verify, hardness
of
supply wamr
fiom local wamr company, wamr rest or call tile (;E Answer Cenmr
• Salt Bridge--salt
solidifies above wamr level so that brine wamr is not in contact
with salt. See tile Breaking a Salt Bridge section.
Problem
Possible Causes
What To Do
No so#water
Faucet
or fixture
where
smnple
was
taken
not plmnbed
to soft
water
NOTE," Be sure sample is from a faucet
that doesnot mix soft and hard water.
Forexample,a singlelever kitchen faucet,
if the cold side is plumbedto hard water.
To consei_:e salt, tile installer
ma) ha\re isolated sonJe fiXttlFeS
(outside
flmcets,
toilets, etc.) fl'om soft wateI: From the outlet
of the water softening
s):steln, trace the water flow path,
in house I)lumbing.
If soft wamr is not direcmd
to a fimcet
or fixtm'e where wanted,
consult
a i)lumber
No
salt in the
brine
tax_k or
salt bridged
Check
fl_r a salt bridge
el; if the
tank
is erupt);
refill
with
recommended
salt.
Press
(tor
3 seconds)
the
RECHARGE @
button
to strut
an immediate
rechaige
and
restore
soft water
suppl}:
Transformer
unplugged
at wall outlet
or
power
cable
to softener
not
com_ected.
Fuse
blown
or circuit
breaker
popped
on circuit
to electrical
outlet.
Electrical
outlet
on a circuit
that
can
be switched
off
" Check flw a loss of electrical
power to the water softening
s)'stem, due to any ot these conditions
and correct
as needed.
With the power
supply restored,
observe
the fi_ceplate
time
display and read
Programming the
Controlsection.
NOTE: The electrical outlet for the softener should be continuously
live so it cannot be accidentally switched off
Mmmal bypass valve in
bypass position
" Be sure
the
b)])ass
xalxe stem
is positioned
propefl};
with
the
knob
in tile OUT
position.
Observe
instructions
on the
decal
at the
end
of the stem,
Valve drain hose pinched,
plugged,
elevated
too high or otherwise
restricted
" An} restriction
in this drain
hose
may prexent
proper
operation
of the nozzle
and
xenturi
and
reduce
or prexent
brine
draw
during
recharoe
Nozzle
mid venturi
dirty,
incorrectly
assembled
or dmnaged
• Reti_r to Cleaning the Nozzle and l/enturiAssemblyinsmmtions.
With water pressure
to the water softening
system off, take
the nozzle assembly apart.
Inspect,
clean and replace
as
needed.
Any toreigu
particle(s),
scratches,
nicks, etc., in the
passages
can
l)re\reIlt
operation.
Be sure holes in fl_e g_lsket are
cenmred
()\'el" holes in the housing.
2O

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