Troubleshooting Tips - GE PNSF35B Owner's Manual And Installation Instructions

Before you call for service...

Troubleshooting Tips

Save time and money! Review the chart on this
page first and you may not need to call for service.
NO SOFT WATER – Most Common Problems
Check the following before calling for service
• Salt in softener...at least 1/3 full.
• By pass valve in "Service" position. Knob should be in the OUT position.
• Check hardness setting in control. Verify hardness of supply water.
Water hardness can vary throughout the year.
• Salt Bridge, water not in contact with salt (see Breaking a Salt Bridge section).
Problem Possible Causes
No soft water
Faucet or fixture where sample was
taken not plumbed to soft water.
NOTE: Be sure sample is from a faucet
that does not mix soft and hard water.
For example, a single lever kitchen faucet,
if the cold side is plumbed to hard water
No salt in the brine tank or
salt bridged
Transformer unplugged at wall outlet or • Check for a loss of electrical power to the water
power cable to softener not connected.
Fuse blown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that can
be switched off.
Manual bypass valve in bypass position
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
Nozzle and venturi dirty, incorrectly
assembled or damaged
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What To Do
• To conserve salt, the installer may have isolated some
fixtures (outside faucets, toilets, etc.) from soft water.
From the outlet of the water softening system, trace the
water flow path, in house plumbing. If soft water is not
directed to a faucet or fixture where wanted, consult
a plumber.
• Check for a salt bridge or, if the tank is empty, refill with
recommended salt. Press (for 3 seconds) the TOUCH or
HOLD button to start an immediate regeneration and restore
soft water supply.
softening system, due to any of these conditions and
correct as needed. With the power supply restored,
observe the faceplate time display and read Program
Memory section. NOTE: The electrical outlet for the softener
should be continuously live so it cannot be accidentally
switched off.
• Be sure the bypass valve stem is positioned properly, with the
knob in the OUT position. Observe instructions on the decal
at the end of the stem.
• Any restriction in this drain hose may prevent proper
operation of the nozzle and venturi and reduce or
prevent brine draw during regenerations.
• Refer to Cleaning the Nozzle and Venturi Assembly instructions.
With water pressure to the water softening system off,
take the nozzle assembly apart. Inspect, clean and
replace as needed. Any foreign particle(s), scratches,
nicks, etc., in the passages can prevent operation. Be sure
holes in the gasket are centered over holes in the housing.
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