Troubleshooting Information For Technical Support - HP XP20000/XP24000 Administrator's Manual

Action to be taken–Confirm that volume status is appropriate status (Continuous Access is S-VOL
and PAIR) using the pairdisplay command.
[P9000 Virtualization Adapter] [Time]: [failover_chk] : The output of "Command line" is missing.
Cause–Could not find the correct format in the output of Command line command via failover.
Action to be taken–Confirm that RAID Manager is a version supported by the P9000 Virtualization
Adapter.
[P9000 Virtualization Adapter] [Time]: [testFailover_chk] : " Command line" ? P/S =
, CTG =
Cause–The pair status of a target volume specified with failover testing is inappropriate status
(SMPL, P-VOL, or NOT PAIR).
Action to be taken–Confirm that volume status is the appropriate status using the pairdisplay
command (for Business Copy, S-VOL and PAIR).
[P9000 Virtualization Adapter] [Time]: [testfailover_chk] : The output of "Command line" is missing.
Cause–Could not find the correct format in the output of Command line command via failover
testing.
Action to be taken–Confirm that RAID Manager is a version supported by the P9000 Virtualization
Adapter.
[P9000 Virtualization Adapter] [Time]: [failover_exe] : invalid arrayId (- ).
Cause–An XML failover parameter was received from SRM to the P9000 Virtualization Adapter,
but the Array ID could not be found.
Action to be taken–Use the SRM log message file to confirm the Array ID parameter and XML
failover parameter.
[P9000 Virtualization Adapter] [Time]: [testfailover_exe] : invalid arrayId (- ).
Cause–A XML failover testing parameter was received from SRM to the P9000 Virtualization Ad-
apter, but the Array ID could not be found.
Action to be taken–Use the SRM log message file to confirm the Array ID parameter and XML
failover testing parameter.

Troubleshooting information for technical support

Before calling technical support, collect the following information:
For SRM and the P9000 Virtualization Adapter local configuration:
On Windows where SRM is performing:
1. Collect the SRM log file on Windows on both the protection and recovery sites.
Collect the following SRM log file, including the error messages of the P9000 Virtualization
Adapter, SRM ERROR messages, and RAID Manager command error log:
%ALLUSERSPROFILE%\ Application Data\VMware\VMware Site Recovery
Manager\Logs\vmware*.log
2. Collect the outputs of the following command on HORCMINST=XX (instance# for the P9000
Virtualization Adapter)
set
%HORCMROOT%\HORCM\etc\raidqry -l
%HORCMROOT%\HORCM\etc\raidqry -g
%HORCMROOT%\HORCM\etc\pairdisplay −IH −g ??? −CLI −l −fwe (where ?
?? is a group name shown by "raidqry −g")
46 Troubleshooting
.
, Status =