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BEFORE CALLING FOR MICROWAVE OVEN SERVICE
Be sure you have read and followed the operating instructions.
Avoid unnecessary service calls. The electronic control module
used in this microwave oven is the finest in versatility, quality and
reliability. In many cases, a customer call for module timer service is
caused by conditions other than failure of the controls. That's why
you should read the following before calling for service.
NOTE: A Power Interruption Signal (dash lines) will appear in
the display whenever the oven is initially plugged into an electrical
outlet. The lines will also appear whenever electrical power to
the oven has been interrupted and then restored. When you see
these lines, simply set the clock.
IF THE READOUT DISPLAY DOESN'T LIGHT UP:
• Is the oven plugged securely into the proper power outlet?
• Is a fuse blown or circuit breaker open?
• If the condition remains unchanged, perform the steps listed in
the box on this page.
IF THE READOUT APPEARS WRONG:
• Did you remember to press
STOP/RESET
before
programming the oven?
• Have you (or someone else) pressed the controls after
cooking has started?
• If the condition remains unchanged, perform the steps listed in
the box on this page.
IF THE CONTROL WILL NOT ACCEPT YOUR INSTRUCTIONS:
• For cooking to temperature,
check to see if the probe jack is
securely inserted into the oven receptacle.
(Review
explanation,
page 27.)
• For cooking by time, if the condition remains unchanged,
perform the steps listed in the box on this page.
IF ANOTHER FEATURE DOESN'T APPEAR TO BE OPERATING
CORRECTLY:
• Have you followed the use and care instructions exactly?
Review them to be sure.
• Did you press
STOP/RESET
twice before
programming
the oven?
Improper installation can result in erratic operation.
• If the condition remains unchanged, perform the steps listed
in the box on this page.
IF MICROWAVE POWER WON'T COME ON:
• Did you press
START?
• Is the oven door securely closed?
• If the condition remains unchanged, perform the steps listed in
the box on this page.
IF THE OVEN LIGHT PULSES DIMMER, THEN BRIGHTER:
• Is the line voltage to your home low or lower than usual? (The
power company in your area should be able to tell you if there
is low voltage to your home.)
If condition remains unchanged, please perform the following
steps:
1.
2.
3.
Check to see if a fuse or circuit breaker is open.
Unplug the oven.
Reconnect the oven to the wall outlet. Dash lines will
appear in the display.
4. Press
STOP/RESET•
(Dash lines will disappear.)
YOUR OVEN MUST BE ON A GROUNDED, POLARIZED
CIRCUIT,
IF ROOM LIGHTS DIM OR PULSE DIMMER, THEN BRIGHTER
WHEN THE OVEN IS IN USE:
• Is the microwave oven on a separate circuit?
IF THE TEMPERATURE
PROBE APPEARS NOT TO FUNCTION
CORRECTLY:
• Is the probe jack securely inserted into the receptacle? This
tells the oven that it is about to be set to cook to temperature.
• Is the food you're attempting to heat already hotter than the
temperature you've programmed?
• Is the food completely defrosted?
• Has the probe been accidentally left in the oven when cooking
by a method other than temperature cooking? The probe
could be destroyed by leaving it in the oven when cooking
by a method other than temperature cooking.
IF FOOD IS OVERCOOKED:
• Did you remember to program the correct cooking power
level? (Review instructions, page 20.)
IF FOOD IS UNDERCOOKED:
• Are there other energy-consuming appliances on the
same circuit as the microwave oven?
• Is the line voltage to your home low or lower than usual?
(The power company in your area should be able to tell you
if there is low voltage to your home.)
• Did you remember to program the correct cooking power
level? (Review instructions, page 20.)
BEFORE CALLING FOR CONVENTIONAL
OVEN SERVICE
Make sure you have followed instructions
in your Use and Care
Manual. Avoid unnecessary service calls for difficulties that are not
the result of defective
workmanship
or materials.
You will be
charged for a service person's travel expenses and labor, even
though the product may be under warranty, if the difficulty is not
caused
by workmanship
or materials,
or if that component
is
considered customer replaceable. The following items are considered
customer replaceable:
Oven racks, interior oven light, and control
knobs which can be remove by pulling off the control shaft.
• If oven does not heat, check the power source (fuse and circuit
breaker).
• Check the suspected defect a second time.
• Review the use and care instructions.
• If the oven does not come on, check to see that the oven selector
dial is set properly.
• If the clock does not work properly do not use the self-clean cycle.
Call your authorized service person for assistance.
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