Remote Scan Driver Errors; Cannot Find My Machine; Cannot Connect To Mfps Found By Local Discovery; Cannot Acquire My Scans - Kyocera TASKalfa 650c Operator's Manual

4 TROUBLESHOOTING

Remote Scan Driver Errors

This section describes the most common Remote Scan driver errors and provides steps to resolve them. If the problem
persists after you have followed all of the steps, make sure to note the name of your application, what you are trying to do/
have done, and any error messages and then contact an authorized dealer for further assistance.
P.24 "Cannot find my machine"
P.24 "Cannot connect to MFPs found by local discovery"
P.24 "Cannot acquire my scans"
For other problems, see the Remote Scan driver's README file.

Cannot find my machine

Problem description:
I cannot find my machine using the local discovery feature.
Corrective action:
1. Make sure that the machine and your computer are correctly connected to the TCP/IP network.
2. If the machine belongs to a subnet different from your computer's, make sure that the default gateway setting is
correctly set up.

Cannot connect to MFPs found by local discovery

Problem description:
With the help of the local discovery feature, I have found the MFP, but cannot connect to it.
Corrective action:
1. If the network protocol is IPv4, make sure that Microsoft Internet Explorer 5.5 SP2 or later is installed. If the network
protocol is IPv6, make sure that Microsoft Internet Explorer 7.0 or later is installed.
2. Make sure that the Proxy settings on the Microsoft Internet Explorer are correctly set so that it can connect to the MFP.
3. Make sure that Microsoft Internet Explorer is not in off-line mode. If it is in off-line mode, change it to on-line mode.
4. Make sure that the SNMP settings are correctly set.
P.22 "Changing SNMP settings"
5. Make sure that the machine is correctly connected to the network.
A device connection failure may also occur when too many computers try to connect at the same time. Please try
again later.

Cannot acquire my scans

Problem description:
I cannot acquire my scans using the Remote Scan driver.
Corrective action:
If your machine is not ready for the Remote Scan operation, you cannot acquire your scans using the Remote Scan driver.
The Remote Scan operation cannot be performed under the following conditions:
A paper jam occurs in the same series MFP.
A serviceman call occurs in the same series MFP.
Copying, scanning, faxing, or user function setting is being performed on the same series MFP.
Any of the covers is open.
Originals are placed in the Reversing Automatic Document Feeder while it is opened.
24 Remote Scan Driver Errors