Password Problems; Recharging Problems - Palm m100 Series Handbook

Appendix B Frequently Asked Questions

Password problems

Problem
I forgot the password, and my
handheld is not locked.
I forgot the password and my
handheld is locked.

Recharging problems

Problem
When I place my handheld the
battery gauge does not indicate
recharging.
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Solution
First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password: the HotSync process backs up all
entries, whether or not they are marked private. Then, you
can follow these steps to restore your private entries:
Use the Palm Desktop software and the cradle/cable or
1.
infrared communication to synchronize your data.
Tap Forgotten Password in Security to remove the password
2.
and delete all private records.
Perform a HotSync operation to synchronize your data and
3.
restore the private records by transferring them from your
computer to your
handheld.
First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See
Appendix A for more information.
Solution
Confirm that the handheld is well seated in the cradle.
Confirm that the recharger cable is properly connected to
the back of the USB connector that plugs into your
computer.
Confirm that your recharger is plugged into an AC outlet
that has power.
Turn off your handheld to minimize recharging time.
TIP
"Performing a hard reset" in